List of Avepoint Citizen Services Customers
Jersey City, 7310, NJ,
United States
Since 2010, our global team of researchers has been studying Avepoint Citizen Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avepoint Citizen Services for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avepoint Citizen Services for Citizen Engagement include: City Of Richmond United States, a United States based Government organisation with 4000 employees and revenues of $3.03 billion, International Organization for Migration, a Switzerland based Non Profit organisation with 13844 employees and revenues of $1.87 billion, Sidoarjo Regency Government, a Indonesia based Government organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Avepoint Citizen Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avepoint Citizen Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City Of Richmond United States | Government | 4000 | $3.0B | United States | AvePoint | Avepoint Citizen Services | Citizen Engagement | 2017 | n/a |
In 2017, City Of Richmond United States deployed Avepoint Citizen Services as the backbone for its RVA 311 non-emergency case management and incident reporting portal. Avepoint Citizen Services was implemented as a Citizen Engagement platform to centralize intake and provide a unified channel for residents to submit and track requests across six municipal agencies.
The implementation configured core case management and incident reporting modules within Avepoint Citizen Services, enabling online citizen submission, request tracking, and administrative case workflows. The deployment included analytics-driven routing and SLA monitoring capabilities to support automated assignment and performance oversight for incoming requests.
Operational coverage was scoped to municipal business functions including public works, utilities, police support, finance and related services, and the portal served more than 220,000 residents in the U.S. city context. The deployment functioned as a centralized citizen engagement and case management solution that aggregated requests from multiple departments into a single system of record.
Governance was reorganized to centralize request intake and monitoring, using Avepoint Citizen Services as the platform for routing and SLA visibility across participating agencies. The implementation delivered a unified RVA 311 channel and operationalized analytics-driven routing and SLA monitoring for municipal service delivery.
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International Organization for Migration | Non Profit | 13844 | $1.9B | Switzerland | AvePoint | Avepoint Citizen Services | Citizen Engagement | 2016 | n/a |
In 2016 International Organization for Migration implemented Avepoint Citizen Services to deliver 6degree.org, a platform built under the Citizen Engagement category for NGO humanitarian case management and donor-driven assistance workflows. The deployment targeted cross-border victim assistance across ASEAN countries and was explicitly positioned as a citizen services and case management initiative rather than a conventional CRM or fundraising portal.
The implementation used the AvePoint E311 Citizen Services solution configured with mapping and case workflow modules to manage assistance journeys for human trafficking victims. Avepoint Citizen Services was configured to support crowdsourced funding flows, anonymized case tracking, and segmented case workflows to preserve beneficiary safety while coordinating multi-step assistance journeys.
AvePoint worked with International Organization for Migration and Microsoft to build and deploy the platform, with Azure hosting forming the deployment architecture and mapping services integrated into case workflows. Operational coverage included ASEAN country sites and the humanitarian program teams responsible for case intake, protection services coordination, and donor contribution routing, aligning citizen services, case management, and donor management functions.
Governance changes centered on workflow standardization for anonymized case tracking and donor-driven funding approval paths, with the Avepoint Citizen Services implementation instrumenting safe support protocols and secure assistance routing. The 6degree.org deployment delivered a combined citizen engagement and case management environment that enabled crowdsource funding and managed assistance journeys while preserving beneficiary anonymity.
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Sidoarjo Regency Government | Government | 20 | $2M | Indonesia | AvePoint | Avepoint Citizen Services | Citizen Engagement | 2016 | n/a |
In 2016, Sidoarjo Regency Government deployed AvePoint Citizen Services in the Citizen Engagement category to enable citizen reporting and modernize municipal service response. AvePoint Citizen Services was used to create public reporting channels and to centralize incoming service requests from residents across the regency.
Based on vendor and Microsoft references, the implementation aligned to case management and incident reporting workflows, with functionality for service request intake, triage, assignment, and constituent status updates. Configuration work included defining service categories, routing rules, and role based access to support municipal staff handling of reports.
Operational scope focused on Sidoarjo Regency municipal services in Indonesia, centralizing citizen engagement workflows for local government departments. Governance adjustments accompanied the rollout, including standardized escalation rules and workflow ownership to support more consistent municipal response processes, reflecting the stated goal of improving citizen reporting and modernizing municipal service response.
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Buyer Intent: Companies Evaluating Avepoint Citizen Services
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