List of Awesome Support Customers
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Since 2010, our global team of researchers has been studying Awesome Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Awesome Support for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Awesome Support for IT Service Management include: HH Global, a United States based Professional Services organisation with 4500 employees and revenues of $1.70 billion, Igesdf Brazil, a Brazil based Healthcare organisation with 11925 employees and revenues of $360.0 million, Mauritius Sugar Syndicate, a Mauritius based Distribution organisation with 900 employees and revenues of $300.0 million, Schnabel, a United States based Construction and Real Estate organisation with 220 employees and revenues of $106.0 million, Ro Health, a United States based Professional Services organisation with 1100 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Awesome Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Awesome Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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21Done.Ph | Retail | 10 | $1M | Philippines | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
In 2021, 21Done.Ph deployed Awesome Support on its website. Awesome Support is used as an IT Service Management solution to provide a customer-facing helpdesk and ticketing channel for the retail site, handling service case intake and customer inquiries directly through the public web interface. The deployment is implemented as an embedded web support interface tied to the company website, making Awesome Support the primary IT Service Management tool for customer support and service case management at 21Done.Ph. This configuration supports web-first support workflows appropriate to the retailer's small team size.
Configuration emphasizes core IT Service Management capabilities common to the category, including ticket intake and routing, a customer portal for case submission, a knowledge base for self-service, automated acknowledgement messaging, role-based access for support agents, and basic reporting for case volume. Operational coverage is focused on customer support and e-commerce operations, with support agents using the Awesome Support interface on the website to triage and resolve customer issues. Governance is oriented around ticket ownership and process-driven triage, aligning helpdesk workflows to the organization’s compact support team and web-centric service model.
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2K Project Greece | Media | 20 | $1M | Greece | Awesome Support | Awesome Support | IT Service Management | 2022 | n/a |
In 2022, 2K Project Greece implemented Awesome Support as an IT Service Management solution embedded on its public website to centralize audience inquiries and structured issue tracking. Awesome Support serves as the visible support entry point on the site, routing incoming requests into a managed ticketing workflow for the small media team.
The implementation emphasizes core IT Service Management capabilities, with functional modules implemented including ticketing, a customer facing portal, a searchable knowledge base, and automation for ticket status updates and basic routing. Configuration focused on role based administration and streamlined case categorization to suit a 20 person organization, keeping the architecture lightweight and web centric.
Operational coverage centers on customer support and editorial intake workflows, with the web embedded Awesome Support instance handling site visitor submissions and internal staff ticket management. Governance was organized around defined admin roles and standardized ticket handling procedures, enabling consistent processing of audience requests and editorial service tasks.
Reporting and audit features native to Awesome Support provide operational visibility for the support function without requiring additional backend systems. The deployment is oriented toward a small team environment, prioritizing configurability, lightweight administration, and a public support portal integrated into the company website.
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323 Tv | Communications | 11 | $2M | United States | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
In 2021, 323 Tv implemented Awesome Support to provide IT Service Management on its website. The implementation embeds Awesome Support as the primary web-based support interface, provisioned through the company website to accept external ticket submissions and support inquiries. The deployment footprint is compact and aligned to a small team model, serving customer-facing support workflows for the organization.
Configuration emphasizes standard IT Service Management capabilities including ticketing, a customer support portal, email notification workflows, agent queues and a searchable knowledge base, reflecting typical functional modules of the application. Operational coverage targets customer support and operations functions within 323 Tv, with administrative controls and user role management used to govern agent access and ticket routing. The implementation focuses on front-end support orchestration and service request handling through Awesome Support on the company website.
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Professional Services | 10 | $1M | United Kingdom | Awesome Support | Awesome Support | IT Service Management | 2023 | n/a |
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Education | 318 | $2M | Portugal | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
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Education | 125 | $2M | Portugal | Awesome Support | Awesome Support | IT Service Management | 2022 | n/a |
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Education | 178 | $2M | Portugal | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
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Professional Services | 30 | $3M | France | Awesome Support | Awesome Support | IT Service Management | 2023 | n/a |
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Construction and Real Estate | 29 | $3M | United Arab Emirates | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
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Retail | 45 | $5M | Brazil | Awesome Support | Awesome Support | IT Service Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating Awesome Support
- Promoteur, a Finland based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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