List of BeyondTrust Remote Support Customers
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Since 2010, our global team of researchers has been studying BeyondTrust Remote Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BeyondTrust Remote Support for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BeyondTrust Remote Support for Remote Monitoring and Management include: Anatel Brazil, a Brazil based Government organisation with 1300 employees and revenues of $200.0 million, City of Midlothian, TX, a United States based Government organisation with 396 employees and revenues of $177.0 million, Digital Health and Care Wales, a United Kingdom based Professional Services organisation with 780 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using BeyondTrust Remote Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anatel Brazil | Government | 1300 | $200M | Brazil | BeyondTrust | BeyondTrust Remote Support | Remote Monitoring and Management | 2014 | Pbti Solucoes Brazil |
In 2014, Anatel Brazil deployed BeyondTrust Remote Support, a Remote Monitoring and Management application, following a nationwide workstation refresh to meet strict security and mobile device support requirements. The implementation and localisation were delivered by PBTI Soluções Brazil, aligning the tool with ANATEL’s government IT operations and service-desk workflows.
BeyondTrust Remote Support was configured to provide secure remote access, device and mobile endpoint support, session management and remote session auditing, consistent with Remote Monitoring and Management functional workflows. Configuration emphasis included role based access controls and session handling to support first-tier triage and escalation processes used by the service desk.
A formal pilot recorded 227 remote calls with an average session length of approximately 29 minutes and improved first-tier resolution to 89 percent, demonstrating material SLA and service-desk efficiency gains within ANATEL’s IT operations in Brazil. PBTI Soluções supplied localisation and implementation practices tied to pilot findings, which informed governance and phased operational adoption planning.
The deployment positioned BeyondTrust Remote Support as the central Remote Monitoring and Management tool supporting ANATEL’s service desk and IT operations, with configuration and governance focused on secure remote assistance, session auditing, and tighter first-tier resolution workflows.
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City of Midlothian, TX | Government | 396 | $177M | United States | BeyondTrust | BeyondTrust Remote Support | Remote Monitoring and Management | 2018 | n/a |
In 2018, the City of Midlothian, TX implemented BeyondTrust Remote Support to secure and automate third party and vendor access for municipal IT, focusing on public safety and city services across its Texas jurisdiction. The deployment is categorized under Remote Monitoring and Management and targeted both external vendor sessions and internal support workflows to tighten control over privileged access to municipal systems.
BeyondTrust Remote Support was implemented alongside Privileged Remote Access and Password Safe to provide an integrated set of capabilities for remote support, privileged session management, and credential vaulting. Functional modules emphasized session recording, credential injection, and centralized auditing, with configuration aligned to vendor session provisioning and support ticket workflows to streamline municipal IT operations.
Operational coverage included municipal IT and public safety systems, with governance centralized to enforce consistent access approvals and recorded session trails for third party access. The program reduced vendor access risk, added session recording and credential injection, and centralized auditing and control across public safety and municipal systems, improving security posture and operational efficiency.
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Digital Health and Care Wales | Professional Services | 780 | $110M | United Kingdom | BeyondTrust | BeyondTrust Remote Support | Remote Monitoring and Management | 2017 | n/a |
In 2017, Digital Health and Care Wales began using Bomgar, now BeyondTrust Remote Support, under an initial contract to strengthen remote IT assistance for primary care. BeyondTrust Remote Support was adopted as a Remote Monitoring and Management tool to provide secure remote access across NHS Wales support channels. The initial contract established the application within healthcare IT support for GPs and practice staff across Wales, with operations managed at the Wales regional level.
During the COVID-19 pandemic the organisation executed a rapid, large scale rollout to onboard hundreds of practices in weeks, enabling GPs and practice staff to work remotely. Configuration focused on centralized session orchestration and agent distribution to practice endpoints, with session initiation, secure remote control, and role based access controls implemented to align with clinical support workflows. Multi factor authentication integration was completed to harden remote access and to support secure sign on for remote support sessions.
The deployment operated across Wales within healthcare and IT support functions, serving general practice sites and regional support teams and sustaining continuity of patient care. BeyondTrust Remote Support was integrated into existing support workflows to enable incident based and proactive remote troubleshooting across distributed practice endpoints.
Governance emphasized rapid onboarding processes and operational handover to regional IT support teams, with rollout sequencing prioritized by practice readiness and support demand. The implementation delivered measurable improvements in remote access and continuity of patient care as reported in the case study, supporting sustained remote working for clinicians and practice staff.
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