List of Bik Chatbot Customers
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Since 2010, our global team of researchers has been studying Bik Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bik Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bik Chatbot for Chatbots and Conversational AI include: Tata Simply Better, a India based Consumer Packaged Goods organisation with 10595 employees and revenues of $1.96 billion, Livspace, a Singapore based Professional Services organisation with 5500 employees and revenues of $730.0 million, Fire-Boltt, a India based Manufacturing organisation with 300 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Bik Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bik Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fire-Boltt | Manufacturing | 300 | $100M | India | Bik | Bik Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Fire-Boltt deployed Bik Chatbot in the Chatbots and Conversational AI category to automate high-volume Instagram engagement and to support marketing and customer support workflows. The implementation used Bik's Instagram AI automation and a multi-channel inbox to capture and process inbound DMs and comment-driven queries from social channels.
Bik Chatbot was configured with message routing, automated response flows, and intent-based triage to surface repeated queries for automated handling while escalating novel or complex issues to human agents. The solution processed approximately 3,000 queries per week and handled roughly 80% of repeated queries, according to the case study.
Operationally the deployment centralized social messaging into a single multi-channel inbox, enforcing consistent response templates and escalation rules to marketing and customer support teams. Integration was centered on Instagram automation APIs and the multi-channel inbox, enabling inbox orchestration, queueing for agents, and basic conversational analytics for volume and intent tracking.
Per the source case study, the implementation supported commercial outcomes on social channels, with Bik Chatbot contributing around 30% of the brand's social-channel revenue. The narrative highlights technical centralization of social engagement and workflow automation across marketing and support without asserting additional measurable ROI beyond the provided figures.
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Livspace | Professional Services | 5500 | $730M | Singapore | Bik | Bik Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Livspace deployed Bik Chatbot, a Chatbots and Conversational AI application, across its Singapore marketing funnel to automate lead collection and qualification. The deployment targeted website chat and WhatsApp journeys and was executed in partnership with BIK to support CRM and marketing workflows.
Bik Chatbot was configured with conversational lead capture, scripted qualification workflows, intent routing and CRM-driven nurture sequences. The implementation included WhatsApp journey orchestration, automated handover to human agents, and structured lead payloads to ensure consistent CRM records.
The solution integrated with Salesforce via a connector to synchronize leads, qualification status and nurture activities with the CRM. Operational coverage centered on marketing and CRM teams in Singapore, with routed escalations to support agents when conversations required human intervention.
According to the vendor case study the Salesforce connector and channel automation reduced support agent costs by ~40% and increased conversions by ~20%. Governance emphasized CRM-aligned nurture rules and conversation routing policies to maintain data consistency across the marketing funnel.
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Tata Simply Better | Consumer Packaged Goods | 10595 | $2.0B | India | Bik | Bik Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Tata Simply Better implemented Bik Chatbot in the Chatbots and Conversational AI category to run multi-channel D2C campaigns across email and WhatsApp and to operate a multi-channel helpdesk for marketing and post-sale communications. The implementation positioned Bik Chatbot as a central conversational layer connecting marketing journeys and support workflows for the D2C channel.
Bik Chatbot was configured to support campaign orchestration for email and WhatsApp journeys, message template management, automated journey triggers and customer segmentation aligned to marketing and support touchpoints. The deployment included conversational routing for the helpdesk, agent handoff workflows and automated ticket creation to streamline post-sale communications.
Operational coverage targeted marketing and customer support functions, with governance changes to campaign approvals, content controls and escalation procedures to align conversational campaigns and support responses. The rollout emphasized channel parity for WhatsApp and email journeys and operationalizing conversational workflows within existing marketing and support processes.
Within three months the brand reported a 2x uplift in D2C revenue and Bik contributing approximately 34% of D2C revenue, per the vendor case study, with high ROI attributed to WhatsApp and email journeys. The narrative links Tata Simply Better, Bik Chatbot, Chatbots and Conversational AI and the marketing and support business functions as the implemented solution and operational focus.
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