List of Bik CRM Customers
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Since 2010, our global team of researchers has been studying Bik CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bik CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bik CRM for CRM include: Tata Simply Better, a India based Consumer Packaged Goods organisation with 10595 employees and revenues of $1.96 billion, Enamor India, a India based Retail organisation with 5000 employees and revenues of $55.0 million, Lo! Foods India, a India based Consumer Packaged Goods organisation with 120 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Bik CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bik CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Enamor India | Retail | 5000 | $55M | India | Bik | Bik CRM | CRM | 2024 | n/a |
In 2024, Enamor India implemented Bik CRM. Enamor India deployed Bik CRM, a CRM solution, on its D2C site in India to centralize multichannel lead capture and customer engagement for marketing and ecommerce teams.
The implementation combined Bik CRM core contact and lifecycle management with gamified on site popups labeled Spin the Wheel and an automated welcome journey. Functional capabilities configured included multichannel lead capture, segmented welcome journeys, and campaign orchestration tied to on site engagement mechanisms.
Integrations were focused on the D2C storefront and WhatsApp retargeting, enabling lead handoff from on site popups into WhatsApp message flows for conversion nudges. Operational scope covered digital marketing and ecommerce operations, with the CRM used to coordinate onsite capture, downstream messaging, and cross channel engagement workflows.
Governance centered on campaign orchestration and journey control within Bik CRM, with the welcome journey instrumented as a primary lifecycle touchpoint. Vendor reported outcomes include a 40% interaction rate on the gamified popups and the welcome journey contributing approximately 6% of the brand’s D2C revenue, as cited in the vendor case study.
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Lo! Foods India | Consumer Packaged Goods | 120 | $12M | India | Bik | Bik CRM | CRM | 2024 | n/a |
In 2024, Lo! Foods India implemented Bik CRM, a CRM application, to run automated post purchase multi channel journeys across its India customer base. The deployment focused on timed restock nudges and product education workflows to drive repeat purchase behaviour, operating within the company’s direct to consumer post purchase marketing stack.
Bik CRM was configured to orchestrate multi channel communications over WhatsApp and SMS, automating timed restock reminders and educational message sequences as reusable journey templates. The implementation centralized customer contact records and scheduling for restock nudges, impacted marketing and customer retention operations across India, and produced a reported 41.5% repeat purchase rate after deploying the timed restock nudges in the vendor case study.
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Tata Simply Better | Consumer Packaged Goods | 10595 | $2.0B | India | Bik | Bik CRM | CRM | 2024 | n/a |
In 2024, Tata Simply Better implemented Bik CRM as its multichannel CRM and automation platform to centralize customer engagement and lead capture. Bik CRM was deployed to unify WhatsApp, Instagram and email campaigns while adding helpdesk capabilities and gamified pop ups to capture first party leads across India.
The implementation combined campaign orchestration and automation workflows with helpdesk ticketing and on site pop up lead capture, aligning typical CRM functions such as audience segmentation, campaign scheduling and event triggered messaging for direct to consumer operations. Configuration emphasized multichannel routing and automated enrollment of captured leads into lifecycle journeys, reflecting CRM class capabilities for marketing automation and customer service coordination.
Operational scope covered the brand s D2C channel in India and impacted marketing, customer support and direct sales operations by centralizing channel management and standardizing lead capture processes. According to the vendor case study the Bik implementation drove a two times jump in D2C revenue within three months, and Bik contributed approximately 34% of the brand s D2C revenue.
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