List of Birdeye Appointments Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye Appointments customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye Appointments for Online Meeting Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye Appointments for Online Meeting Scheduling include: MedLink Georgia, a United States based Non Profit organisation with 250 employees and revenues of $30.0 million, Smile Workshop - Amarillo, a United States based Healthcare organisation with 14 employees and revenues of $2.0 million, Steele Creek Pediatric Dentistry United States, a United States based Healthcare organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye Appointments, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye Appointments customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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MedLink Georgia | Non Profit | 250 | $30M | United States | Birdeye | Birdeye Appointments | Online Meeting Scheduling | 2019 | n/a |
In 2019, MedLink Georgia implemented Birdeye Appointments for Online Meeting Scheduling. The deployment complemented an existing Birdeye footprint used for reviews, webchat and a unified Inbox across 31 plus locations in northeast Georgia to improve patient communications and reputation management.
Birdeye Appointments was applied alongside reviews, webchat and the unified Inbox as part of a patient access and CRM oriented configuration, with appointment-related capabilities surfaced through appointment request links and trigger workflows. Functional modules in use included reputation management, conversational webchat, unified inbound message routing, and scheduling orchestration driven by appointment triggers.
Integrations included appointment triggers tied to Athena integration points, enabling event driven scheduling notifications and appointment request handoffs into patient access workflows. Operational coverage focused on patient experience and front desk access across MedLink Georgia sites, aligning Online Meeting Scheduling with CRM and patient follow-up processes.
Governance centered on centralized inbox management and follow-up workflow standardization to improve patient communications and support reputation outcomes. The case study reports large review growth and better follow-up as outcomes, and appointment request links together with Athena triggers indicate Birdeye Appointments was leveraged or integrated to support scheduling workflows.
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Smile Workshop - Amarillo | Healthcare | 14 | $2M | United States | Birdeye | Birdeye Appointments | Online Meeting Scheduling | 2019 | n/a |
In 2019, Smile Workshop, Amarillo implemented Birdeye Appointments to manage patient experience and digital lead conversion across its Texas DSO footprint. Birdeye Appointments was applied in the Online Meeting Scheduling category to centralize appointment requests originating from webchat and Birdeye Interactions, aligning digital engagement with scheduling workflows for a small healthcare practice.
Configuration prioritized Birdeye Interactions and webchat to capture inbound patient inquiries and route them into booking workflows, with inferred use of Birdeye Appointments scheduling features to present availability and confirm appointments. Implemented functional capabilities included online booking intake, automated response routing, and review solicitation tied to patient communications, which standardized intake and scheduling steps for front office staff.
Operational coverage focused on the Texas DSO footprint and impacted business functions including patient experience, communications, and front office scheduling. Governance and rollout centered on consolidating digital lead conversion into a single messaging and appointment funnel, aligning response processes driven by Interactions with appointment handling through Birdeye Appointments.
Reported outcomes included a 193% increase in reviews and faster response times attributed to Birdeye Interactions, indicating improved patient engagement and review generation following the Birdeye Appointments implementation.
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Steele Creek Pediatric Dentistry United States | Healthcare | 12 | $1M | United States | Birdeye | Birdeye Appointments | Online Meeting Scheduling | 2017 | n/a |
In 2017, Steele Creek Pediatric Dentistry implemented Birdeye Appointments in the Online Meeting Scheduling category to operationalize appointment triggered patient engagement and review workflows. The source case study documents an integration between Birdeye and the DoxPedo practice management system that automated post appointment review requests and improved local visibility, and the use of Birdeye Appointments is inferred from the documented appointment triggered automations.
Configuration focused on appointment scheduling orchestration and automated review solicitation, with workflow rules that issue review invitations after completed visits and push responses into CRM style patient experience workflows. These configurations reflect Online Meeting Scheduling capabilities such as scheduling orchestration, confirmation and reminder automation, and post appointment engagement tied to the appointment lifecycle.
The integration with DoxPedo linked appointment status and patient contact data to Birdeye, enabling automated messaging streams triggered by checked out appointments. Operational coverage targeted the Charlotte, NC region and impacted core business functions including patient acquisition, local reputation management, and patient experience for the 12 employee pediatric practice.
Governance and rollout referenced documented CRM and review workflows to standardize when invitations are sent and how front office processes align with appointment events. The case study reports that these review and CRM workflow automations resulted in more than 2x new patient growth for Steele Creek Pediatric Dentistry.
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