List of Birdeye Insights Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye Insights for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye Insights for Customer Analytics include: Sun Auto Tire and Service, a United States based Automotive organisation with 4500 employees and revenues of $500.0 million, Chartway Federal Credit Union, a United States based Banking and Financial Services organisation with 518 employees and revenues of $78.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chartway Federal Credit Union | Banking and Financial Services | 518 | $78M | United States | Birdeye | Birdeye Insights | Customer Analytics | 2023 | n/a |
In 2023 Chartway Federal Credit Union implemented Birdeye Insights, a Customer Analytics application, to centralize member feedback, automate review requests, and establish branch-level benchmarking across its footprint. The engagement began in June 2023 in the United States and targeted branch operations in Utah, Virginia, and Texas to consolidate member experience signals into a single analytics and reputation workflow.
Birdeye Insights was configured to provide review management, automated review-request workflows, response tracking, and analytics dashboards for comparative performance measurement. Configuration emphasized automated outreach and response orchestration, plus dashboarding that surfaces branch and member experience KPIs, enabling consistent monitoring and operationalization of feedback across teams.
Operational coverage extended to member experience, branch operations, and marketing functions, with feedback flows linked to public search listings contributing to higher Google impressions and visits. Branch-level reporting and competitor benchmarking capabilities were used to compare performance across Utah, Virginia, and Texas locations, supporting regional operational decisions and local reputation management.
Governance and rollout were centralized, with standardized response workflows and reporting cadences established after the June 2023 launch, and accountability assigned to member experience and branch leadership. The implementation produced thousands of new reviews, faster response times, increased Google impressions and visits, and competitor benchmarking data used for strategic decision-making.
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Sun Auto Tire and Service | Automotive | 4500 | $500M | United States | Birdeye | Birdeye Insights | Customer Analytics | 2023 | n/a |
In 2023 Sun Auto Tire & Service deployed Birdeye Insights in the Customer Analytics category to automate review analysis and surface sentiment trends across its more than 200 locations in the United States. The engagement began in December 2023 and focused on ingesting customer reviews and feedback to produce actionable sentiment signals for front-line and regional operations.
Birdeye Insights was configured to automate review categorization and surface AI-driven sentiment trends, supporting standard Customer Analytics capabilities such as automated classification, sentiment scoring, and trend detection. The implementation emphasized streamlined review triage and automated tagging to accelerate identification of recurring service issues and customer experience themes.
Operational coverage included store-level and regional teams across the 200 plus locations, with outputs routed into customer communications workflows to enable real-time updates and faster responses to review activity. Business functions explicitly impacted were customer experience, store operations, and regional management, where insights were used to inform operational change and communication cadence.
Rollout and governance were executed as a rapid engagement beginning in December 2023, with iterative tuning of AI models and categorization rules to align insights with operational priorities. Outcomes reported from the deployment included streamlined review categorization, improved customer communications with real-time updates, and the use of AI-driven insights to implement operational changes at store and regional levels.
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