List of Birdeye Platform Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye Platform for Customer Experience include: Saxton Group, a United States based Leisure and Hospitality organisation with 3500 employees and revenues of $600.0 million, National Storage Affiliates Trust of Beneficial Interest, a United States based Banking and Financial Services organisation with 1175 employees and revenues of $591.0 million, Healthpointe, a United States based Healthcare organisation with 250 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Healthpointe | Healthcare | 250 | $40M | United States | Birdeye | Birdeye Platform | Customer Experience | 2013 | n/a |
In September 2013 Healthpointe began using the Birdeye Platform, deploying Birdeye Reviews to capture patient feedback via onsite kiosks and automated review requests. The implementation targeted Customer Experience capabilities, instrumenting review collection, reputation management, and patient feedback workflows across Healthpointe’s Southern California clinics. Birdeye Reviews was configured to run kiosk-driven capture at point of care and automated outreach after visits, centralizing review ingestion and publication controls within the Birdeye Platform.
Within 12 months Healthpointe generated over 15,000 new reviews, raised its average rating substantially, and increased organic site traffic according to the vendor case study. Those results impacted online reputation management and patient acquisition functions, aligning the Birdeye Platform with marketing and patient experience operations. The deployment combined onsite capture and automated outreach to scale patient feedback collection and operationalize Customer Experience processes.
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National Storage Affiliates Trust of Beneficial Interest | Banking and Financial Services | 1175 | $591M | United States | Birdeye | Birdeye Platform | Customer Experience | 2018 | n/a |
In 2018, National Storage Affiliates Trust of Beneficial Interest deployed the Birdeye Platform enterprise-wide to support Customer Experience across its portfolio of more than 1,000 self-storage locations in the United States. The engagement began in December 2018 and centered on automating customer feedback collection and analytics at scale.
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Saxton Group | Leisure and Hospitality | 3500 | $600M | United States | Birdeye | Birdeye Platform | Customer Experience | 2018 | n/a |
In 2018, Saxton Group implemented the Birdeye Platform as a Customer Experience application to centralize guest feedback across its multi unit McAlister's Deli restaurant footprint in the United States. Implementation began in June 2018 and focused on reviews and ticketing to capture real time guest feedback, provide public review responses, and create actionable tickets for local operators.
The deployment of Birdeye Platform emphasized reviews and ticketing modules, with configuration to automate review solicitation, route tickets to the appropriate store or operations contact, and track ticket lifecycle through to closure. Functional capabilities implemented included real time feedback collection, review monitoring and response workflows, ticket creation and assignment, and closure tracking consistent with standard Customer Experience platform functionality.
Operational coverage spanned Saxton Group's multi unit restaurants, engaging store managers and central operations teams to convert guest feedback into local operational changes and follow up actions. The implementation narrative centers on operationalizing guest feedback across franchisee operations, linking customer experience signals to store level accountability and corporate oversight.
Governance and rollout began in June 2018 with centralized program oversight and localized execution by store and regional managers, and outcomes reported in the vendor case study include higher review volume, improved star ratings, faster ticket closure, and measurable same store sales improvements as a result of the Birdeye Platform deployment.
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