List of Bitrix24 Contact Center Customers
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Since 2010, our global team of researchers has been studying Bitrix24 Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bitrix24 Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bitrix24 Contact Center for Call Center include: Frosta Germany, a Germany based Consumer Packaged Goods organisation with 1760 employees and revenues of $689.0 million, Technique Control Facility Management India, a India based Professional Services organisation with 7000 employees and revenues of $40.0 million, Team Expansion, a United States based Non Profit organisation with 27 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Bitrix24 Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bitrix24 Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Frosta Germany | Consumer Packaged Goods | 1760 | $689M | Germany | Bitrix24 | Bitrix24 Contact Center | Call Center | 2015 | n/a |
In 2015 Frosta Germany began deploying Bitrix24 Contact Center as part of a broader Bitrix24 intranet, collaboration, and CRM rollout to connect employees and international sales offices. The initiative started in April 2015 and positioned Bitrix24 Contact Center to extend CRM and internal collaboration into Call Center capabilities across the organization.
The implementation centered on a global intranet and collaboration platform to unify employee communication and customer interaction records, with the Bitrix24 Contact Center component aligned to Call Center functional terminology such as telephony, contact routing, and CRM-linked interaction tracking. Configuration emphasized integration of collaboration streams with CRM records, enabling sales offices to reference customer history and internal communications within contact workflows.
Operational coverage targeted roughly 1,600 users across Frosta Germany and its international sales offices, consolidating internal news, team collaboration, and customer engagement on a single platform. Governance and rollout were organized around the global intranet model, standardizing user access, communication governance, and CRM usage policies to improve alignment between headquarters and field sales teams.
Measured engagement outcomes reported by users include 63.2 percent of respondents saying they always feel well informed, and 73.3 percent of international sales office users reporting better alignment, reflecting improved information flow and coordination from the Bitrix24 Contact Center enabled deployment.
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Team Expansion | Non Profit | 27 | $3M | United States | Bitrix24 | Bitrix24 Contact Center | Call Center | 2024 | n/a |
In 2024, Team Expansion deployed Bitrix24 Contact Center together with Bitrix24 CRM to consolidate donor and field-worker communications. The deployment supports nonprofit operations across the United States and international field teams and uses the Call Center implementation to centralize outreach, contact history, and case tracking for donor management and field coordination.
The implementation focused on core CRM contact records and the Bitrix24 Contact Center telephony and omnichannel messaging capabilities, including call logging, activity timelines, and workflow automation for donor engagement processes. Configuration emphasized unified contact profiles and automated activity capture to standardize outreach and follow up across fundraising and field operations.
Integrations centered on linking the Bitrix24 Contact Center with the CRM dataset to present unified contact histories to users and to consolidate telephony billing and communications reporting within the same platform. Bitrix24 customer materials document the deployment and report large CRM cost reductions and approximately 30% lower telephony expenses as outcomes of the consolidation.
Governance and operational coverage were organized around nonprofit donor communications and field-worker coordination, with centralized contact data and role based access controls applied to operations across US offices and international field teams. The implementation and its configuration details are described in Bitrix24 testimonial and customer blog materials, which provide the documented scope and operational rationale.
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Technique Control Facility Management India | Professional Services | 7000 | $40M | India | Bitrix24 | Bitrix24 Contact Center | Call Center | 2018 | Nevpro Business Solutions |
In 2018, Technique Control Facility Management India implemented Bitrix24 Contact Center, leveraging Call Center category capabilities to centralize customer records and operational communications across its facilities management operations. The deployment focused on consolidating CRM, mobile access, Bitrix24 Drive for file management, and task and workflow management to support the companys facilities operations staff.
The Bitrix24 Contact Center implementation configured CRM objects, mobile client access, document storage via Bitrix24 Drive, and task/workflow boards to coordinate an operations team of more than 50 staff responsible for large real-estate portfolios. Configuration emphasized contact record centralization, activity tracking, and task assignment workflows consistent with Call Center functional patterns, while using mobile access to support field-based engineers and on-site managers.
Nevpro Business Solutions Pvt. Ltd. served as the implementation partner, overseeing configuration and rollout in India and aligning the platform to operational use cases. The deployment used the CRM and telephony-capable aspects of Bitrix24 Contact Center common to Call Center solutions to support contact handling and activity logging, and it intentionally reduced reliance on Outlook for operational communications.
Governance focused on centralizing task ownership and visibility through the Bitrix24 task and workflow modules, enabling standardized process handoffs within the operations function. According to the Bitrix24 customer story, the implementation improved operational transparency and lowered dependence on email for day-to-day coordination.
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