List of BMC FootPrints Service Desk Customers
BMC Software
2103 CityWest Blvd,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.3B
Since 2010, our global team of researchers has been studying BMC FootPrints Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC FootPrints Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC FootPrints Service Desk for IT Service Management include: Village Roadshow, a Australia based Media organisation with 4500 employees and revenues of $377.0 million, Buchanan Ingersoll & Rooney PC, a United States based Professional Services organisation with 385 employees and revenues of $297.0 million, Central California Alliance for Health, a United States based Insurance organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using BMC FootPrints Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buchanan Ingersoll & Rooney PC | Professional Services | 385 | $297M | United States | BMC Software | BMC FootPrints Service Desk | IT Service Management | 2016 | n/a |
In 2016, Buchanan Ingersoll & Rooney PC deployed BMC FootPrints Service Desk as its IT Service Management platform to centralize help desk and Tier 2 support workflows across the firm. The deployment served a 385‑employee professional services firm and was positioned to support onboarding processes, monthly training volumes of 75 to 100 employees, and remote office support across approximately 15 remote sites.
The BMC FootPrints Service Desk implementation emphasized ticketing and incident management capabilities, functional test planning for software patches and upgrades, and knowledge capture to support onboarding and e-learning rollouts. Configuration work included service request workflows, ticket routing to Tier 2 support, and operationalized test plans used during LMS software patch and upgrade cycles. The team maintained user documentation and e-learning modules as part of the application configuration and support model.
Operational coverage extended beyond IT to intersect with learning and development and HR related onboarding activities, with coordinated support activities tied to the firm’s LMS, Epicor, and human capital management solutions. Training delivery and remote support channels were instrumented using Captivate, PowerPoint, Skype for Business, Zoom, MS Teams, and GOTO Meetings to scale distance learning and super‑user programs across offices. The support team provided on‑demand coaching and Tier 2 assistance using the FootPrints ticketing system.
Governance around the BMC FootPrints Service Desk deployment included KPI review, training ROI analysis, needs analysis for internal user groups, and creation of training outlines and user manuals. The implementation was accompanied by a structured rollout of e-learning modules and super‑user enablement, and it supported improvements in intern and associate training programs through supervised instruction and targeted curriculum.
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Central California Alliance for Health | Insurance | 500 | $100M | United States | BMC Software | BMC FootPrints Service Desk | IT Service Management | 2016 | n/a |
In 2016 Central California Alliance for Health operated BMC FootPrints Service Desk as its IT Service Management platform supporting desktop support for more than 500 employees. The BMC FootPrints Service Desk implementation was used alongside AtTask for IT work management, with footnotes in operations indicating concurrent use of both systems for ticket intake and task coordination.
BMC FootPrints Service Desk supported core IT Service Management capabilities including ticketing, incident management, service request workflows, and asset tracking aligned to desktop support and device provisioning. Operational workflows routed onboarding and new-hire provisioning tasks through FootPrints, while Microsoft Windows 2003 and 2008 Active Directory Services were administered to enable account provisioning, device joins, and configuration state management.
Operational scope centered on desktop support, onboarding new hires, deploying devices, and ensuring proper installation of cabling, operating systems, and application software across the organization. Administrative ownership included IT Systems Administrator responsibilities for maintaining the BMC FootPrints Service Desk instance and Microsoft Active Directory, and for managing ticket lifecycle and device asset records while coordinating work items tracked in AtTask.
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Village Roadshow | Media | 4500 | $377M | Australia | BMC Software | BMC FootPrints Service Desk | IT Service Management | 2012 | n/a |
In 2012 Village Roadshow implemented BMC FootPrints Service Desk as its IT Service Management platform. The deployment supported a program to decommission the Jam Factory data centre and manage remediation, consolidation and migration of more than 220 applications operating on over 140 physical and virtual servers.
The BMC FootPrints Service Desk instance was provisioned to orchestrate user cut overs while Hyper-V and VMware environments moved to cloud IaaS and owned data centres in Port Melbourne, Springfield and MovieWorld. Configuration prioritized core ITSM functional modules including incident management, change management, request fulfillment, ticketing workflows and service catalog capabilities, with workflow templates aligned to system testing and user validation activities.
Operational coverage was focused on coordinating migrations for applications and platforms such as Vista Head Office 4.1, KRONOS 6.2, SAP BW, SharePoint 2007, TSM Server 6.3.10, Manhattan 2008, Citrix XenApp servers and enterprise .NET applications. Project tooling cited extensive utilisation of Numara FootPrints and ServiceNow, with the BMC FootPrints Service Desk used to manage ticket handoffs, asset-related workflows and cross team coordination across IT operations, infrastructure and application support.
Governance for the implementation incorporated business system justification, effort estimation, funding approvals, scheduling, vendor selection and budget tracking, and the BMC FootPrints Service Desk was embedded into cut over and user validation management processes. The program delivered the data centre decommissioning and migrations under budget, with operational responsibility spanning IT operations and application support teams across Melbourne sites.
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Buyer Intent: Companies Evaluating BMC FootPrints Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC FootPrints Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC FootPrints Service Desk for IT Service Management include:
- Oms360, a United States based Healthcare organization with 75 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD BMC FootPrints Service Desk Coverage
BMC FootPrints Service Desk is a IT Service Management solution from BMC Software.
Companies worldwide use BMC FootPrints Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as Village Roadshow, Buchanan Ingersoll & Rooney PC and Central California Alliance for Health are recorded users of
BMC FootPrints Service Desk for IT Service Management.
Companies using BMC FootPrints Service Desk are most concentrated in Media, Professional Services and Insurance, with adoption spanning over 21 industries.
Companies using BMC FootPrints Service Desk are most concentrated in Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC FootPrints Service Desk across Americas, EMEA, and APAC.
Companies using BMC FootPrints Service Desk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of BMC FootPrints Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC FootPrints Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.