List of BOTSHOT Heda Customers
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Since 2010, our global team of researchers has been studying BOTSHOT Heda customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BOTSHOT Heda for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BOTSHOT Heda for Survey and Questionnaire include: Roseate Hotels & Resorts, a India based Leisure and Hospitality organisation with 650 employees and revenues of $95.0 million, Leela Fashions, a India based Manufacturing organisation with 200 employees and revenues of $7.0 million, Radisson Blu Plaza Hotel Mysore India, a India based Leisure and Hospitality organisation with 150 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using BOTSHOT Heda, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BOTSHOT Heda customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Leela Fashions | Manufacturing | 200 | $7M | India | BOTSHOT | BOTSHOT Heda | Survey and Questionnaire | 2024 | n/a |
In 2024, Leela Fashions deployed BOTSHOT Heda, a Survey and Questionnaire application used by teams at The Leela Palace properties in New Delhi and Bengaluru, India. The deployment targets rapid guest feedback capture and internal workflow automation to support frontline operations and service recovery processes.
BOTSHOT Heda was configured to operate primary modules for guest feedback and surveys, together with complaint management and service recovery workflow orchestration. Implementation emphasized real time capture by front desk and service teams, automated routing of guest comments into operational queues, and structured complaint handling to shorten incident lifecycle and simplify follow up.
Operational coverage referenced in vendor testimonials is property level, with configurations aligned to local service procedures and centralized oversight by operations leads to standardize response workflows. The deployment reflects Survey and Questionnaire category practices, using staff-facing capture workflows and automated tasking to speed operations and simplify feedback processes as described in vendor materials.
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Radisson Blu Plaza Hotel Mysore India | Leisure and Hospitality | 150 | $5M | India | BOTSHOT | BOTSHOT Heda | Survey and Questionnaire | 2025 | n/a |
In 2025, Radisson Blu Plaza Hotel Mysore deployed BOTSHOT Heda as a Survey and Questionnaire application to automate guest feedback and complaint management at its India property. The engagement focused on centralizing guest feedback capture and routing complaints into operational workflows to improve visibility for hotel management.
BOTSHOT Heda was configured to provide feedback capture workflows, complaint tracking and ticketing, real-time sentiment analysis, root-cause insight generation, and consolidated reporting dashboards. The implementation emphasized operational analytics and automated classification of guest responses so service lapses could be surfaced to specific functional owners such as front desk, housekeeping, food and beverage, and guest services.
The rollout completed in 25 days, using phased onboarding of front-line teams and configuration of complaint escalation paths and reporting cadences. The deployment delivered faster visibility into guest experience and produced actionable reports intended to help improve guest satisfaction.
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Roseate Hotels & Resorts | Leisure and Hospitality | 650 | $95M | India | BOTSHOT | BOTSHOT Heda | Survey and Questionnaire | 2024 | n/a |
In 2024, Roseate Hotels & Resorts deployed BOTSHOT Heda at Roseate House New Delhi to capture in-stay and post-stay guest feedback as a Survey and Questionnaire solution, with the implementation explicitly configured to automatically capture guest details at check-in. BOTSHOT Heda was implemented as a guest-feedback and survey platform to collect structured survey responses during stay and after departure, and to convert survey triggers into operational tickets for follow-up.
The implementation focused on three functional capabilities, survey capture across in-stay and post-stay touchpoints, automatic ingestion of guest profile data at check-in, and automated ticket creation and routing to relevant departments. Ticketing workflows are configured to surface issues to operational teams for resolution, and the solution implements feedback-to-ticket orchestration consistent with Survey and Questionnaire category workflows.
Operational scope is scoped to Roseate House New Delhi in India and affects front-of-house guest services and operational responsiveness through automated routing and assignment of guest issues to relevant departments. Governance changes center on embedding survey capture at check-in and formalizing ticketing procedures so feedback triggers actionable workstreams, and customer testimony on BOTSHOT’s product page confirms live use of BOTSHOT Heda and the automatic capture of guest details at check-in.
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Buyer Intent: Companies Evaluating BOTSHOT Heda
Discover Software Buyers actively Evaluating Enterprise Applications
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