List of Botsociety Customers
San Francisco, 94108, CA,
United States
Since 2010, our global team of researchers has been studying Botsociety customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Botsociety for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Botsociety for Chatbots and Conversational AI include: JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Air France, a France based Transportation organisation with 38000 employees and revenues of $36.27 billion, LivePerson, a United States based Professional Services organisation with 928 employees and revenues of $313.0 million and many others.
Contact us if you need a completed and verified list of companies using Botsociety, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Botsociety customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Air France | Transportation | 38000 | $36.3B | France | Botsociety | Botsociety | Chatbots and Conversational AI | 2021 | n/a | In 2021, Air France worked with Botsociety to design and prototype a customer-service chatbot focused on baggage-related queries, using Botsociety as the application to support conversation design in the Chatbots and Conversational AI category. The engagement was scoped to CRM and customer service in Europe, aligning the Botsociety deliverables with airline customer service workflows and airport area requirements. The implementation centered on conversation design and prototyping capabilities, with Botsociety producing modular bot personalities and scripted dialogue flows tailored to baggage handling scenarios. Deliverables emphasized intent and response mapping, multi-turn dialogue sequencing, and handoff points for escalation to human agents, reflecting standard functional modules for Chatbots and Conversational AI implementations. Operational coverage targeted customer service teams and airport area touchpoints, with modular personalities created for different airport areas to support localized interactions and consistent customer experience. The work focused on prototype artifacts and conversation blueprints rather than back end deployment details, enabling integration points to be defined later with existing contact center or CRM systems by Air France teams. Governance and rollout planning was driven by a narrowed scope on baggage queries, which streamlined design decisions and allowed phased prototyping per airport area. The prototyping engagement with Botsociety produced reusable conversation design assets and modular personalities, improving automation of routine customer inquiries in Air France customer service as explicitly reported. | |
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JPMorgan Chase | Banking and Financial Services | 317233 | $180.6B | United States | Botsociety | Botsociety | Chatbots and Conversational AI | 2019 | n/a | In 2019, JPMorgan Chase deployed Botsociety to support conversation design and prototyping for customer-facing banking workflows. The engagement positioned Botsociety within the Chatbots and Conversational AI category and addressed finance and CRM process areas for teams operating in the United States, with public vendor reporting identifying JPMorgan Chase as an enterprise customer using the platform for dialogue modeling and prototype validation. Botsociety usage appears focused on core conversation design capabilities, including turn-based flow editing, intent and utterance mapping, scripted prototypes, and stakeholder review cycles to specify voice and chat interactions. Operational coverage centered on finance and CRM teams, enabling collaboration among UX, product, and contact center stakeholders and producing design artifacts for engineering handoff. Integrations and detailed module lists were not disclosed in public sources, so the implementation description emphasizes standard conversation design workflows and exportable specifications consistent with Chatbots and Conversational AI practice. | |
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LivePerson | Professional Services | 928 | $313M | United States | Botsociety | Botsociety | Chatbots and Conversational AI | 2020 | n/a | In 2020 LivePerson implemented Botsociety to support conversation design and prototyping for messaging and AI-driven customer engagement products. The engagement is classified under the Chatbots and Conversational AI category and was scoped to CRM and customer engagement business functions operating in the United States. Public reporting lists LivePerson as a Botsociety customer and indicates use of the tool to model and iterate conversational interactions prior to production deployment. Configuration and usage focused on conversation design and prototyping capabilities within Botsociety, including visual flow modeling, utterance mapping, and scenario-based testing consistent with Chatbots and Conversational AI workflows. Operational coverage emphasized product and customer experience teams responsible for messaging channels and AI-driven engagement, with artifacts and prototypes intended to inform engineering and platform integration workstreams. Governance and rollout details were not specified in public reporting, the implementation narrative is centered on design-to-prototype workflows supporting CRM and customer engagement functions. |
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