Air France
Air France Technographics
Air France Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 Air France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air France has purchased the following applications: Kofax ReadSoft Online for AP Automation in 2020, CK Connect for Learning and Development in 2015, Neocase HR Automation for Business Process Management in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air France is running and its propensity to invest more and deepen its relationship with Tungsten Automation , SAP , CrossKnowledge or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air France revenues, which have grown to $36.27 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air France Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax ReadSoft Online | AP Automation | ERP Financial Management | Dimo Software | 2020 | 2020 |
In 2020, Air France deployed Kofax ReadSoft Online for AP Automation to dematerialize incoming customer-side document flows, focusing on invoices and purchase orders. The implementation involved vendor Tungsten Automation and systems integrator Dimo Software, and project commentary referenced Bertrand Brat, application project manager for the Airvance Group, who described the challenges of digitizing processes with Docuware and Readsoft.
Kofax ReadSoft Online was configured to provide automated capture, optical character recognition and structured data extraction, document classification and validation, plus workflow routing to accounts payable teams. Configuration emphasized invoice capture, purchase order processing, automated validation rules and exception handling consistent with AP Automation functional workflows.
Operational integration explicitly included Docuware for document storage and flow management, reflecting process coordination between Readsoft and Docuware noted in project accounts. The scope concentrated on customer-side incoming flows and the accounts payable function, unifying capture, archival and retrieval across invoice and PO intake.
Governance relied on centralized application project management and process reconfiguration to formalize capture to workflow handoffs and exception queues for AP processors. The implementation narrative centers on digitizing capture, standardizing document handling and coordinating ReadSoft Online with document management for AP Automation.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CrossKnowledge | Legacy | CK Connect | Learning and Development | HCM | n/a | 2015 | 2015 |
In 2015, Air France implemented CK Connect from CrossKnowledge within its Learning and Development program. The project delivered two distinct learning portals, one serving about 8,000 managers and a separate executive portal for approximately 400 top executives, with the training department collaborating directly with CrossKnowledge to define scope and user cohorts.
CK Connect was configured to deliver a blended catalog of content drawn from the CrossKnowledge library, including e learning modules, videos and targeted micro content. Functional capabilities implemented included catalog management, role based content assignment and modular learning pathways aligned to leadership competencies, with an emphasis on concise module sequencing to support shorter training durations and greater learner engagement.
Operational coverage centered on the corporate training function and specifically impacted management development, leadership development and digital culture learning tracks. Course topics provisioned through the CK Connect portals included empowerment, innovation, business trend awareness, leadership development, digital culture and core management skills, with differentiated curricula and access controls for managers versus top executives.
Rollout governance used separate portals to enforce role aligned curricula and assignment flows, while the training department retained content selection and curriculum control alongside CrossKnowledge. The learning platforms were designed to offer shorter training times and enhanced learner involvement, the only outcomes explicitly described in the source material.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Neocase Software | Legacy | Neocase HR Automation | Business Process Management | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Air France implemented Neocase HR Automation. The deployment targeted Business Process Management for HR employee request handling across the airline's HR Shared Service Centers in Roissy and Orly, centralizing intake and routing of employee requests.
Configuration emphasized case management and BPM capabilities within Neocase HR Automation, using automated workflows to capture, triage, and track employee inquiries and to standardize resolution steps and SLA routing. The implementation used templates for common HR request types, role based task assignment and process orchestration consistent with Business Process Management functional workflows.
Operational coverage focused on HR service delivery in France, with the Shared Service Centers operating as primary hubs for intake and case resolution. According to the published case study, the Neocase HR Automation deployment reduced inbound employee requests by ~30% and increased employee satisfaction by ~40% in France, and governance shifted toward centralized process management within HR shared services with standardized workflows and ticketing procedures for ongoing case governance.
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Manufacturing Execution System | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2024 | 2024 |
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Video Editing | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2011 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Master Data Management | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Air France
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Air France Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Air France Technographics
Air France is a Transportation organization based in France,
with around 38000 employees and annual revenues of $36.27 billion.
Air France operates a diverse technology stack with applications such as
Kofax ReadSoft Online, CK Connect and Neocase HR Automation,
covering areas like AP Automation, Learning and Development and Business Process Management.
Air France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, CrossKnowledge and Neocase Software.
Air France recently adopted applications including
Everteam ECM in 2024, SAP Ariba in 2023 and SAP Master Data Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.