List of BrazeAI Customers
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Since 2010, our global team of researchers has been studying BrazeAI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BrazeAI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BrazeAI for Chatbots and Conversational AI include: LATAM Airlines, a Chile based Transportation organisation with 38664 employees and revenues of $12.83 billion, Brinks Home Security, a United States based Professional Services organisation with 1200 employees and revenues of $515.0 million, Kayo Sports Australia, a Australia based Media organisation with 150 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using BrazeAI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BrazeAI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brinks Home Security | Professional Services | 1200 | $515M | United States | Braze | BrazeAI | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Brinks Home Security implemented BrazeAI as part of a CRM and retention initiative in the United States. The deployment used OfferFit reinforcement learning decisioning, now integrated into BrazeAI Decisioning Studio, to drive renewal and retention offer selection across U.S. retention programs.
The implementation leveraged BrazeAI Decisioning Studio capabilities for offer decisioning and campaign orchestration within the Chatbots and Conversational AI category. Functional configuration included offer variant evaluation, contract lifecycle event triggers, and personalized messaging templates, enabling automated selection of extension propositions based on customer behavior and contract status.
Integrations connected BrazeAI decisioning with Braze for message delivery and with Brinks Home retention CRM workflows to close the loop between decision outputs and customer outreach. Operational coverage focused on the U.S. retention organization, with governance practices established to manage decision rules, test and learn cycles, and campaign approval with retention stakeholders.
As reported, the combined OfferFit decisioning and Braze integration increased contract extension value and reduced churn in Brinks Home Securitys U.S. retention programs. The deployment emphasizes decisioning driven retention workflows, personalized messaging orchestration, and centralized governance for offer optimization.
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Kayo Sports Australia | Media | 150 | $300M | Australia | Braze | BrazeAI | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Kayo Sports Australia implemented BrazeAI Decisioning Studio™ to build a Customer Cortex that personalizes messaging, channel, timing, creative and offers at 1:1 scale. The deployment was a CRM and marketing implementation in Australia focused on subscription acquisition and cross-sell motions, positioning BrazeAI Decisioning Studio™ as the core Chatbots and Conversational AI decisioning layer for customer engagement. The initiative targeted customer lifecycle orchestration across marketing and CRM teams to unify decisioning for promotional and retention campaigns.
The implementation configured BrazeAI Decisioning Studio™ decisioning and orchestration capabilities to create individualized message selection, channel routing, send timing optimization and creative variation, and to operationalize offers at the individual level. Functional workflows emphasized campaign decisioning, real-time personalization and orchestration across email, push, in-app and other direct messaging channels, with rules and model-driven logic centralized in the Customer Cortex. Configuration focused on consistent creative and offer selection across touchpoints to support subscription funnels and cross-sell journeys.
Kayo reported measurable outcomes from the BrazeAI Decisioning Studio™ deployment, including a 14% increase in subscriptions in FY24 and a 105% increase in cross-sells attributed to the Customer Cortex. Governance and rollout were managed by marketing and CRM teams who centralized decision authority and operationalized machine-driven decisioning into campaign workflows. The work aligned the Chatbots and Conversational AI application to core subscription, retention and cross-sell business functions across Australia.
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LATAM Airlines | Transportation | 38664 | $12.8B | Chile | Braze | BrazeAI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, LATAM Airlines deployed BrazeAI to personalize customer journeys across its traveler base. This CRM and marketing implementation was centered in Latin America, primarily Chile, and uses BrazeAI within the Chatbots and Conversational AI category to drive multi-channel engagement and contextual communications.
Deployment focused on decisioning capabilities provided by OfferFit, now BrazeAI Decisioning Studio™, which was configured to evaluate offers and determine personalized message selection in real time. The implementation emphasized decisioning workflows, audience segmentation and message personalization, and instrumented campaign orchestration to enable automated, event-driven communications through existing messaging channels.
Technically the solution was integrated with Braze for real-time personalized communications, using BrazeAI Decisioning Studio to supply offer and content decisions into Braze campaign execution. Operational scope included LATAM Airlines marketing, CRM and customer engagement functions across the LATAM region, with governance centered on decisioning rules, staged campaign validation and ongoing model tuning. The rollout explicitly aimed at improving relevance and engagement for travelers in the LATAM region.
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