List of Broadvoice Cloud PBX Customers
Northridge, 91324-1625, CA,
United States
Since 2010, our global team of researchers has been studying Broadvoice Cloud PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadvoice Cloud PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadvoice Cloud PBX for PBX, VoiP and Phone Systems include: Brain Balance, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million, Chabot Federal Credit Union, a United States based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadvoice Cloud PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadvoice Cloud PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brain Balance | Healthcare | 10 | $1M | United States | Broadvoice | Broadvoice Cloud PBX | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Brain Balance implemented Broadvoice Cloud PBX to support a marketing and customer engagement use case in the United States. Broadvoice Cloud PBX was deployed as a PBX, VoiP and Phone Systems solution to centralize inbound contact handling for a fully remote inquiry team and to instrument SMS and voice workflows for lead capture.
The implementation directly leveraged Broadvoice Bubble texting and b-hive capabilities to automate inbound lead engagement and scale templated communications. Configuration focused on SMS automation, templated messaging workflows and automated routing rules to accelerate initial outreach and standardize responses to inbound inquiries.
Operational scope concentrated on marketing and inquiry functions, with the system provisioned to a remote inquiry team across the United States. The deployment emphasized cloud-based administration and unified telephony controls typical of PBX, VoiP and Phone Systems implementations, enabling remote access to call and message queues and centralized management of engagement templates.
Governance changes included formalizing templated communication workflows and automation rules to ensure consistent inquiry handling across remote agents. The Broadvoice Cloud PBX deployment improved lead response and remote-team efficiency according to the vendor case study, with faster response times and scaled templated communications supporting the customer engagement use case.
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Chabot Federal Credit Union | Banking and Financial Services | 10 | $1M | United States | Broadvoice | Broadvoice Cloud PBX | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Chabot Federal Credit Union implemented Broadvoice Cloud PBX as its PBX, VoiP and Phone Systems solution to support member services continuity during the initial COVID-19 shutdown. The Broadvoice Cloud PBX deployment was framed as an operational response to enable remote work and preserve voice channel availability for retail banking members in the United States.
The implementation configured Broadvoice Cloud PBX cloud-hosted call control, VoIP endpoint provisioning, softphone enablement, centralized call routing and call analytics capabilities to replace hardwired landline dependencies. Broadvoice Cloud PBX was configured to surface call analytics for member services, supporting queue monitoring, call detail recording and basic reporting workflows common to PBX, VoiP and Phone Systems deployments.
Operational scope focused on member services and front-line contact handling, with the implementation enabling remote agents to take and route member calls without physical office phones. The migration from hardwired landlines to Broadvoice Cloud PBX was executed as the world was shutting down, which drove an accelerated rollout schedule and prioritization of remote access, device provisioning and user authentication for staff working offsite.
Governance adjustments centered on call handling policies and operational processes for remote voice operations, including updates to standard operating procedures for call escalation and analytics review. Reported outcomes from the case study include restored continuity of voice services, expanded remote work capabilities and improved visibility into call analytics for member service operations.
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