List of Broadvoice GoContact Customers
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Since 2010, our global team of researchers has been studying Broadvoice GoContact customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadvoice GoContact for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadvoice GoContact for Call Center include: Worten, a Portugal based Manufacturing organisation with 4000 employees and revenues of $1.10 billion, Cuf Portugal, a Portugal based Healthcare organisation with 16800 employees and revenues of $796.0 million, Dpd Portugal, a Portugal based Transportation organisation with 1200 employees and revenues of $122.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadvoice GoContact, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadvoice GoContact customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cuf Portugal | Healthcare | 16800 | $796M | Portugal | Broadvoice | Broadvoice GoContact | Call Center | 2019 | n/a |
In 2019, Cuf Portugal, operating as José de Mello Saúde (CUF), deployed Broadvoice GoContact as an omnichannel contact centre to support its healthcare operations in Portugal. Broadvoice GoContact was implemented to humanize and personalize patient and customer interactions and to add integrated real-time reporting to improve operational visibility, aligning with Call Center functional requirements.
The deployment emphasized Call Center capabilities including omnichannel routing, interactive voice response flows, skill based agent routing, a unified agent desktop with contact context and scripting, and real-time and historical reporting dashboards. Configuration work focused on contact handling, queue and schedule management, and agent performance monitoring, with instrumentation of reporting streams to feed operational teams.
Operational scope covered CUF patient services and contact operations in Portugal, with centralized administration for configuration and role based access controls for agents and supervisors. Governance included standardized contact handling workflows and reporting governance to ensure consistent use of the integrated real-time reporting capabilities, and the initiative explicitly targeted more personalized patient engagement and improved operations as primary outcomes.
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Dpd Portugal | Transportation | 1200 | $122M | Portugal | Broadvoice | Broadvoice GoContact | Call Center | 2017 | n/a |
In 2017, Dpd Portugal implemented Broadvoice GoContact to modernize its contact centre, deploying a Call Center application to support omnichannel inbound and outbound customer engagement and virtual agent capabilities. The deployment targeted the transport sector in Portugal and is described in GoContact marketing materials, the listed year is an estimate derived from the case study timeline and typical SaaS deployment schedules.
The Broadvoice GoContact implementation focused on omnichannel routing, unified inbound and outbound workflows, and virtual agent functionality to automate routine interactions and escalate complex cases to live agents. Configuration included SLA monitoring and real-time operational visibility through reporting and monitoring modules, aligning contact centre processes with service level management and supervisory oversight.
Operational scope covered DPD/Chronopost Portugal contact centre operations and customer service functions, delivered via a SaaS oriented rollout across Portuguese contact centre sites. Governance emphasized centralized contact centre administration, configuration driven workflow orchestration for inbound and outbound queues, and operational reporting to enable service and operations teams to monitor SLAs and day to day contact centre performance.
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Worten | Manufacturing | 4000 | $1.1B | Portugal | Broadvoice | Broadvoice GoContact | Call Center | 2018 | Manpowergroup |
In 2018 Worten engaged Broadvoice GoContact in partnership with ManpowerGroup Solutions to provide an omnichannel contact centre across its retail and online operations. The Broadvoice GoContact deployment is categorized as Call Center software and targeted customer service and campaign orchestration activities within Worten Portugal.
The implementation delivered integrated voice, tickets and social channels to unify inbound customer interactions, and it emphasized faster campaign setups and centralized contact handling. Functional capabilities described in the case study include omnichannel routing, ticket management and social channel handling, aligned to contact centre workflows and campaign configuration processes.
ManpowerGroup Solutions led a phased rollout across Worten retail and online operations in Portugal, with the GoContact case study documenting a seven week implementation and zero downtime. The engagement is reported to have produced cost and performance improvements locally, and operational coverage focused on customer-facing contact centre functions across stores and e commerce channels.
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