List of BSI CRM Customers
Baden, CH-5405,
Switzerland
Since 2010, our global team of researchers has been studying BSI CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BSI CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BSI CRM for CRM include: Lidl, a Germany based Retail organisation with 376000 employees and revenues of $134.22 billion, Degussa Bank AG, a Germany based Banking and Financial Services organisation with 687 employees and revenues of $7.02 billion, Cembra Money Bank AG, a Switzerland based Banking and Financial Services organisation with 916 employees and revenues of $489.0 million and many others.
Contact us if you need a completed and verified list of companies using BSI CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The BSI CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cembra Money Bank AG | Banking and Financial Services | 916 | $489M | Switzerland | BSI Business Systems Integration | BSI CRM | CRM | 2016 | n/a |
In 2016, Cembra Money Bank AG implemented BSI CRM, a CRM application supplied by BSI Business Systems Integration. The project was executed inside the Cembra2020 transformation program where the Business Design stream defined business requirements and implemented BSI CRM for customer on-boarding, CRM and servicing.
BSI CRM was configured to support customer onboarding workflows, CRM case management, servicing processes and Inkasso collections operations. The implementation emphasized business change and run operating processes, led by a dedicated team of nine employees responsible for B2B, B2B2C and Inkasso channels.
The Business Design stream lead role established requirements governance, business process definitions and acceptance criteria, and coordinated configuration validation with operational owners. Rollout activities followed a phased business design to run transition model, with the change team executing process mapping, system configuration, and transfer of run responsibilities to operating teams.
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Degussa Bank AG | Banking and Financial Services | 687 | $7.0B | Germany | BSI Business Systems Integration | BSI CRM | CRM | 2016 | n/a |
In 2016, Degussa Bank AG implemented BSI CRM to support an omnichannel customer engagement strategy. The deployment engaged BSI Business Systems Integration as the CRM partner and provisioned BSI CRM for retail banking customer management. The implementation targeted customer-facing functions including retail sales, contact center and client servicing, integrating branch, call center, online and mobile touchpoints into a unified engagement layer.
BSI CRM was configured around core CRM capabilities including contact and account management, interaction history and case management, campaign and lead management, and a consolidated customer 360 view. The architecture emphasized a central customer master record and interaction orchestration to reconcile cross-channel activity, with data governance and role-based access controls applied to front office workflows. Rollout proceeded in phases across customer-facing teams, accompanied by process standardization for case routing and opportunity management, and integrations focused on consolidating channel interactions into the BSI CRM platform.
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Lidl | Retail | 376000 | $134.2B | Germany | BSI Business Systems Integration | BSI CRM | CRM | 2010 | n/a |
In 2010, Lidl implemented BSI CRM to centralize and bundle customer inquiries into a central contact center. The BSI CRM deployment established a uniform CRM tool for customer service and was chosen for its ability to flexibly map processes, a capability highlighted by Patrick Brosch, CRM Department Head at Lidl.
The implementation focused on standard CRM functional workflows, including contact management, case handling, and configurable workflow automation to orchestrate inquiry routing and resolution, consistent with the CRM category. Operational scope was centered on the central contact center and customer service functions, with governance work to standardize processes and routing rules. The project also emphasized data protection-compliant data storage and reported higher first contact resolution rates as part of the BSI CRM outcomes.
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Buyer Intent: Companies Evaluating BSI CRM
- Adnovum, a Switzerland based Professional Services organization with 600 Employees
- HES-SO Geneva, a Switzerland based Education company with 800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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