List of Byte RiseNable Customers
Since 2010, our global team of researchers has been studying Byte RiseNable customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Byte RiseNable for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Byte RiseNable for Customer Experience include: Central Highlands Water, a Australia based Utilities organisation with 168 employees and revenues of $20.0 million, Snowgum Australia, a Australia based Retail organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Byte RiseNable, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Byte RiseNable customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Central Highlands Water | Utilities | 168 | $20M | Australia | Byte | Byte RiseNable | Customer Experience | 2021 | Byte |
In 2021, Central Highlands Water implemented Byte RiseNable to modernise its contact centre technology. The deployment targeted Customer Experience for the utility's customer service organization in Victoria and was delivered by Byte as both vendor and implementation partner.
The Byte RiseNable implementation consolidated Genesys-based digital channel capabilities with RiseCX aligned modules, including omnichannel routing, digital channel orchestration, and reporting for contact centre operations. Module attribution to Byte RiseNable is inferred because the original engagement used Genesys and RiseCX capabilities that were subsequently integrated into Byte's CX portfolio after acquisition.
Deployment architecture employed Genesys-based solutions integrated into Byte RiseNable, connecting digital channels to the contact-centre platform and centralizing agent desktop workflows. The implementation covered customer service operations and digital channels across the Central Highlands Water contact centre in Victoria.
Byte led the rollout and operational handover with governance focused on contact-centre process standardization and channel management, aligning agent workflows and escalation procedures. The engagement modernised digital channels and improved operational efficiency across Central Highlands Water's customer service operations as stated in the project brief.
|
 |
Snowgum Australia | Retail | 25 | $4M | Australia | Byte | Byte RiseNable | Customer Experience | 2020 | Rise Cx Australia |
In 2020, Snowgum Australia implemented Byte RiseNable for Customer Experience in partnership with Rise Cx Australia, now part of Byte. The engagement used Rise.CX's RiseXperience solution to provision an Amazon Connect based cloud contact centre for Snowgum's retail operations in Victoria, Australia.
The Byte RiseNable deployment included voice, webchat, email routing, interactive voice response and CRM integration modules, configured to centralize omnichannel customer interactions and standardize contact handling workflows. The architecture leveraged Amazon Connect telephony with IVR orchestration and omnichannel routing into the CRM to support agent desktop handling and queue management.
Rise Cx Australia led governance and rollout with operational scope focused on customer service and contact centre functions supporting Snowgum's retail customer support in Victoria. The implementation delivered approximately 20 percent reduction in call resolution time within one month, as reported in the source.
|
Buyer Intent: Companies Evaluating Byte RiseNable
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||