List of Byte RiseXperience Customers
Since 2010, our global team of researchers has been studying Byte RiseXperience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Byte RiseXperience for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Byte RiseXperience for Call Center include: Finstro, a Australia based Professional Services organisation with 220 employees and revenues of $20.0 million, Snowgum Australia, a Australia based Retail organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Byte RiseXperience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Byte RiseXperience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Finstro | Professional Services | 220 | $20M | Australia | Byte | Byte RiseXperience | Call Center | 2020 | n/a |
In 2020, Finstro implemented Byte RiseXperience to provide Call Center capabilities for its customer service function. The vendor listing on the RiseXperience product page identifies Finstro as a featured customer and indicates the deployment leverages the Amazon Connect based contact centre offering used in Australia, this association is derived from the vendor listing rather than a formal case study.
Byte RiseXperience implementations for Call Center use typically include core modules such as inbound voice routing, interactive voice response, skills based routing, an agent desktop for call handling, call recording and contact analytics. The Finstro listing implies the solution was applied to standard customer service workflows including queue management, real time agent monitoring and reporting, consistent with Call Center functional scope.
Operational coverage indicated by the vendor listing centers on Finstro's customer service teams in Australia, with telephony and session routing provided by the Amazon Connect based contact centre layer. Governance and process alignment are best characterized as centralized contact centre operations, standardizing routing and recording policies and orchestrating agent workflows through the Byte RiseXperience environment.
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Snowgum Australia | Retail | 25 | $4M | Australia | Byte | Byte RiseXperience | Call Center | 2020 | Rise Cx Australia |
In 2020, Snowgum Australia implemented Byte RiseXperience as an end to end cloud contact centre to support customer service and contact centre operations in Victoria, Australia. The implementation was delivered by Rise Cx Australia and provisioned for the retailer's contact centre environment to handle an increased volume of customer interactions.
Byte RiseXperience, deployed in the Call Center category, was configured to provide omnichannel capabilities including voice, webchat, email and IVR, together with centralized routing and queue visibility. The deployment incorporated session routing, queue management and agent desktop workflows to consolidate customer context and streamline resolution processes.
The implementation included a CRM integration with Snowgum's Stamina CRM to synchronize customer records and interaction history between the contact centre and CRM. Governance and rollout were managed by Rise Cx Australia with phased channel provisioning, and the project delivered improved visibility and routing, reduced average time to resolve by about 20 percent and enabled roughly five times the prior call capacity.
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Buyer Intent: Companies Evaluating Byte RiseXperience
Discover Software Buyers actively Evaluating Enterprise Applications
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