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List of C3 AI Smart Lending Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Bank of America Banking and Financial Services 213000 $101.9B United States C3.ai C3 AI Smart Lending Loan Management 2021 n/a In 2021, Bank of America is inferred to have provisioned C3 AI Smart Lending for Loan Management as an extension of its broader C3.ai Financial Services deployments. This inference is grounded in public disclosures that Bank of America deployed multiple C3.ai applications to deliver customer insights and workflow recommendations to liquidity product specialists and treasury sales officers. Configuration emphasis for C3 AI Smart Lending in a Loan Management context is likely on customer insights and model-driven workflow recommendations, including credit decisioning, loan origination support, automated underwriting rules, and portfolio monitoring capabilities. The C3 AI Smart Lending application name suggests integrated decisioning workflows and analytics, consistent with Loan Management functional terminology such as risk scoring, policy orchestration, and recommendation engines. Public reporting shows C3.ai applications at Bank of America support 500+ daily users in the United States and improve treasury and finance decisioning, so operational coverage for C3 AI Smart Lending is inferred to concentrate on U.S. treasury and corporate lending workflows and front-office lending officers. Architecturally the implementation is consistent with cloud-hosted C3.ai deployments that ingest internal customer, transaction, and market data to produce real-time recommendations for liquidity product specialists and treasury sales officers. C3.ai does not publicly list a Smart Lending implementation for Bank of America, therefore stated Smart Lending usage is inferred from the bank's deployment of related C3.ai cash management and securities lending applications. Governance emphasis for the inferred deployment would align with model governance, data stewardship, and workflow change management inside treasury and finance functions, and public disclosures explicitly link the broader C3.ai suite to improved treasury and finance decisioning at Bank of America.
FIS Professional Services 60000 $10.1B United States C3.ai C3 AI Smart Lending Loan Management 2022 n/a In 2022, FIS implemented C3 AI Smart Lending within its Loan Management portfolio as a commercial lending solution developed in partnership with C3.ai and announced in March 2022. The deployment targets global commercial lending and positions C3 AI Smart Lending to accelerate credit decisioning and underwriting workflows for institutional credit teams. The implementation centers on embedding C3.ai predictive models into FIS credit decision and underwriting flows, delivering model-driven credit decisioning, automated underwriting workflows, and decision orchestration capabilities. Configuration emphasis included model scoring pipelines, rule orchestration for credit policy enforcement, and automation of downstream loan management handoffs consistent with Loan Management functional terminology. Integration work focused on operationalizing model inputs from loan application data and internal FIS commercial lending data repositories, and on routing model outputs into credit operations and finance workflows. The scope is explicitly commercial lending and credit origination, impacting finance, credit underwriting, and loan operations across FIS commercial product lines, with program visibility provided via the FIS product write-up announced in March 2022. Per the FIS product write-up, outcomes called out include substantial reductions in approval time, cited as up to approximately 85 percent, and improvements in approval precision. Those outcomes are presented by FIS as benefits of the C3 AI Smart Lending implementation in its Loan Management offering.
SCB Life Assurance Public Company Limited Banking and Financial Services 188146 $35.7B United States C3.ai C3 AI Smart Lending Loan Management 2021 n/a In 2021, SCB Life Assurance Public Company Limited is recorded as associated with C3 AI Smart Lending in the Loan Management category. This association is derived from C3.ai public disclosures that describe enterprise AI engagements in Financial Services in 2021, including cash management, securities lending and risk use cases across EMEA and APAC, and the specific use of the C3 AI Smart Lending module for this account is inferred rather than explicitly disclosed. C3 AI Smart Lending implementation narratives typically align with Loan Management functional flows such as automated credit decisioning, underwriting orchestration, portfolio monitoring and risk scoring, and case workflow management. The C3 AI Smart Lending application name appears in our records to indicate orientation toward those loan lifecycle capabilities, while remaining careful that module-level adoption was not published by the vendor for this customer. Architecturally the engagement is consistent with enterprise AI platform deployment patterns, using cloud-native model orchestration, centralized feature stores and data pipelines to ingest lending data, credit bureau information and transaction feeds. The public filings emphasize cross-border operational coverage across EMEA and APAC, implying the implementation scope was intended to support multi-regional deployment and model governance at scale. Governance and operationalization would be expected to emphasize model validation, risk detection workflows and integration with loan servicing operational processes, aligned to the Loan Management business function for credit operations and risk teams. No vendor disclosure of go-live status, specific integrations or outcomes for C3 AI Smart Lending with SCB Life Assurance Public Company Limited was provided, therefore outcomes and costs are not stated.
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