List of Caliber CAD NG Customers
Winston-Salem, 27101, NC,
United States
Since 2010, our global team of researchers has been studying Caliber CAD NG customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Caliber CAD NG for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Caliber CAD NG for Computer Aided Dispatch include: City Of Danville United States, a United States based Government organisation with 1258 employees and revenues of $324.0 million, Sumner County, a United States based Government organisation with 2050 employees and revenues of $246.0 million, Covington County - Mississippi, a United States based Government organisation with 150 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Caliber CAD NG, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City Of Danville United States | Government | 1258 | $324M | United States | Caliber Public Safety | Caliber CAD NG | Computer Aided Dispatch | 2024 | National Public Safety Group |
In 2024 the City Of Danville United States deployed Caliber CAD NG as its Computer Aided Dispatch solution to modernize emergency response, improve real-time data sharing, and streamline operations across police, fire, and EMS in Danville, Virginia. The selection explicitly included Caliber CAD NG and Caliber’s InterDEx™ capabilities to support enhanced interoperability and faster access to incident and records data.
The implementation bundle included Caliber CAD NG together with Caliber RMS and Jail Management, with configuration focused on dispatch console workflows, incident management, resource allocation, and indexed cross system information retrieval. Caliber CAD NG was configured to operate as the primary dispatch and incident orchestration module, while RMS and Jail Management provide records persistence and custody event tracking to maintain continuous situational awareness.
National Public Safety Group served as the consulting and implementation partner for procurement and systems integration, leading technical integration between CAD, RMS, and Jail Management and coordinating data exchange and interface mapping. Operational scope covered the City of Danville public safety departments, aligning dispatch, records, and corrections workflows to enable real-time data sharing and cross-agency interoperability within municipal operations.
Governance and rollout focused on interdepartmental process alignment and integration validation led by the City and National Public Safety Group, with testing cycles to verify InterDEx indexing and CAD dispatching capabilities. Outcomes cited in the procurement rationale were reductions in response times and improved interoperability, reflecting the project objective to modernize emergency response through Caliber CAD NG and its companion modules.
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Covington County - Mississippi | Government | 150 | $16M | United States | Caliber Public Safety | Caliber CAD NG | Computer Aided Dispatch | 2023 | n/a |
In 2023 Covington County Sheriff's Office completed a full rollout of the Caliber Public Safety suite, deploying JailTracker and Online RMS in December 2023 and provisioning the first hosted Caliber CAD NG instance in Mississippi. Caliber CAD NG, a Computer Aided Dispatch application, was delivered as a cloud hosted deployment with go live for dispatch operations in early 2024. The implementation targeted records, jail, and dispatch workflows across the sheriff's office.
The deployment included configuration of JailTracker for jail management and Online RMS for records workflows, alongside Caliber CAD NG for real time call taking, unit status and dispatch coordination. Operational coverage focused on the Covington County Sheriff's Office with information sharing extended to neighboring agencies, and the agency reported faster, more user friendly data entry after the cloud hosted CAD NG go live. Rollout sequencing placed records and jail modules into production in December 2023, enabling the cloud hosted Computer Aided Dispatch module to centralize dispatch operations in early 2024.
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Sumner County | Government | 2050 | $246M | United States | Caliber Public Safety | Caliber CAD NG | Computer Aided Dispatch | 2024 | n/a |
In 2024 Sumner County Emergency Communications District implemented Caliber CAD NG as its Computer Aided Dispatch platform, deploying Caliber CAD NG alongside Caliber Mobile and Caliber Online RMS to modernize emergency communications and field resource management. The deployment targeted consolidation of dispatch, mobile data, and records workflows across 24 partner agencies in Sumner County, Tennessee, aligning emergency call handling with field unit coordination.
Caliber CAD NG was configured to provide core Computer Aided Dispatch functionality including call intake orchestration, unit assignment and status tracking, and dispatcher situational awareness enhancements. Caliber Mobile extended mobile resource location and messaging to field units while Caliber Online RMS centralized incident capture and records workflows, with the implementation designed to maintain shared incident context and synchronized status across dispatch, mobile, and records activities.
The program followed a 14 month implementation timeline with extensive training and on site support, and included a concentrated post go live support window during which Caliber assisted on more than 3,000 calls in the initial days after go live. Operational coverage was focused on the Emergency Communications District and its 24 partner agencies, consolidating emergency communications routing and field resource management across county public safety units.
Governance emphasis included dispatcher and field user training, staged rollouts, and vendor supported on site operational support to stabilize call handling and interagency procedures. The deployment delivered improved situational awareness and multi agency interoperability as noted by the Emergency Communications District during the initial support period.
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