List of Callstream Midas Customers
Berkshire, RG1 2LU,
United Kingdom
Since 2010, our global team of researchers has been studying Callstream Midas customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Callstream Midas for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Callstream Midas for Call Center include: One Call Insurance, a United Kingdom based Insurance organisation with 389 employees and revenues of $67.0 million, Fresh Insurance United Kingdom, a United Kingdom based Insurance organisation with 160 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Callstream Midas, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Callstream Midas customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fresh Insurance United Kingdom | Insurance | 160 | $25M | United Kingdom | Callstream | Callstream Midas | Call Center | 2015 | n/a |
In 2015 Fresh! Insurance Services Group implemented Callstream Midas as a hosted progressive dialler under the Call Center category to accelerate inbound web and aggregator lead handling. Callstream Midas was deployed in the United Kingdom to prioritize and fast-track web and aggregator leads into Fresh Insurance outbound sales and CRM workflows, with a configuration emphasis on connecting agents first and avoiding silent calls.
The implementation centered on progressive dialler capabilities, lead prioritization rules, and agent connect logic that handed leads directly into outbound sales queues. Callstream Midas was configured to present leads to agents and to interface with the outbound sales CRM process for immediate follow-up and activity logging, shifting the operational model toward near real-time contact handling.
Operational coverage focused on the companys contact center and outbound sales teams in the UK, where the dialler reduced lead follow-up time from next day to two to four minutes. Governance changes included establishing prioritization rules for web and aggregator channels and adapting agent workflows to accept immediately routed calls, reducing silent call occurrences.
Outcomes reported in the vendor case study include several hundred policies sold within two months following the Callstream Midas deployment, demonstrating a rapid increase in lead-to-contact velocity and a tightened outbound sales follow-up cadence.
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One Call Insurance | Insurance | 389 | $67M | United Kingdom | Callstream | Callstream Midas | Call Center | 2016 | n/a |
In 2016, One Call Insurance implemented Callstream Midas as an advanced outbound dialler, deploying the Callstream Midas application as a Call Center solution to support business development activity. The deployment centralized outbound contact orchestration for sales and renewal campaigns and provisioned agent-facing screens for on-contact context.
Callstream Midas is configured to distribute incoming leads from insurance aggregators into the contact queue, using automated outbound dialing to place agents in contact with prospects. Policy renewal lists are uploaded into the dialler so agents are automatically connected to existing policyholders, with supporting details such as name, premium, and policy details surfaced on-screen during the call.
Operational coverage focused on contact center sales and renewal workflows, with agents using the outbound dialler for both acquisition and retention contacts. Integrations are explicitly with insurance aggregator lead feeds and with batch-loaded policy renewal lists, enabling campaign-driven routing and agent connect automation.
Governance changes centered on shifting agent workflow to dialler-driven call initiation and screen-pop assisted handling, standardizing how leads and renewals are processed across the team. The implementation aimed to reduce time-to-contact for aggregator leads and increase the sales conversion rate by ensuring rapid, information-rich agent contacts.
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