List of Capgemini Managed Services Customers
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Since 2010, our global team of researchers has been studying Capgemini Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capgemini Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capgemini Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP, AIOps MSP include: Cisco Systems, a United States based Professional Services organisation with 86200 employees and revenues of $61.50 billion, Mosaic, a United States based Oil, Gas and Chemicals organisation with 13570 employees and revenues of $12.35 billion, National Grid ESO, a United Kingdom based Utilities organisation with 1200 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Capgemini Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Capgemini Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cisco Systems | Professional Services | 86200 | $61.5B | United States | Capgemini | Capgemini Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2020 | n/a |
In 2020, Cisco Systems engaged Capgemini Managed Services to provide end-to-end managed services for its Pega platform to support process digitization and customer-service automation across the enterprise. The engagement is described under the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP categories and targets CRM and process automation business functions globally. Capgemini Managed Services is responsible for operational management of the Pega platform and ongoing application enhancements, positioning platform stewardship, application lifecycle management, and continuous feature development as core responsibilities.
Capgemini’s scope includes platform administration, environment provisioning and configuration, rule and workflow maintenance, case management and BPM support, and user interface updates aligned with customer-service automation objectives. Standard managed-services capabilities inferred from the engagement include incident and problem management, release orchestration, change control, and application performance monitoring tailored to Pega-based CRM workflows.
Architecturally the engagement aligns platform management with hybrid cloud and network infrastructure oversight, while encompassing workplace and communications tooling necessary for user access and support, security operations for platform hardening and compliance, and AIOps-style monitoring for proactive issue detection. Governance is framed around managed-services processes with service level agreements, change governance, and centralized operational handoffs to sustain enterprise-wide process automation. Cisco Systems Capgemini Managed Services Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP relationship emphasizes managed Pega platform operations to support CRM and customer-service automation across Cisco’s global footprint.
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Mosaic | Oil, Gas and Chemicals | 13570 | $12.4B | United States | Capgemini | Capgemini Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2015 | n/a |
In 2015, Mosaic implemented Capgemini Managed Services to migrate its SAP landscape to Microsoft Azure and to establish ongoing managed cloud operations. The engagement targeted SAP workloads supporting finance, commercial and supply chain processes across North America, and was executed by Capgemini over approximately 15 months, covering services across Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP to align platform, infrastructure and operational controls.
Capgemini Managed Services used its COMPLETE orchestration platform to operationalize SAP application lifecycle management, cloud provisioning, performance tuning and runbook driven operations for SAP instances. The work included SAP-specific configuration for finance, commercial and supply chain process modules and applied cloud performance optimization and scalability measures consistent with managed service practices.
The program migrated Mosaic's SAP application stack to Microsoft Azure and placed responsibility for managed cloud operations and infrastructure support with Capgemini in North America. Operational coverage included orchestration of Azure compute and storage for SAP, network and infrastructure administration, workplace and communications continuity, security oversight and AIOps style monitoring and alerting integrated into the managed service operating model.
Governance and rollout were delivered as a coordinated program over roughly 15 months, with the COMPLETE orchestration platform centralizing runbook governance and operational handoffs. Post migration support was provided by Capgemini and the engagement delivered explicitly reported outcomes of improved scalability, faster SAP performance of approximately 20 to 30 percent on some features, and year on year cost benefits while Capgemini supported operations post migration.
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National Grid ESO | Utilities | 1200 | $300M | United Kingdom | Capgemini | Capgemini Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP | 2023 | n/a |
In 2023, National Grid ESO engaged Capgemini to provision Capgemini Managed Services and establish a customer identity and access management service. The engagement is aligned to Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP,AIOps MSP and delivered single sign on and improved authentication across National Grid ESO digital applications.
Capgemini designed, built and operated the CIAM service as a managed service, implementing centralized authentication, identity lifecycle and access management capabilities, and single sign on across the estate. The Capgemini Managed Services deployment emphasized authentication hardening and session orchestration for web and mobile application endpoints, and included operational runbooks and service management to sustain continuous operations.
Operational coverage focused on National Grid ESO customer facing digital applications and IT support functions in the United Kingdom, reducing reliance on the support desk while improving customer experience and creating capacity to scale for future demand. Governance and process changes centralized identity controls and standardized access workflows under the managed service, shifting routine authentication and user support activities to the provider.
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