List of CapInfo Cap Mobility Customers
PARIS, 75009,
France
Since 2010, our global team of researchers has been studying CapInfo Cap Mobility customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CapInfo Cap Mobility for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CapInfo Cap Mobility for Customer Support include: Fnac, a France based Retail organisation with 26018 employees and revenues of $7.40 billion, Office Depot France, a France based Retail organisation with 1820 employees and revenues of $380.0 million, Photobox, a United Kingdom based Retail organisation with 206 employees and revenues of $95.0 million and many others.
Contact us if you need a completed and verified list of companies using CapInfo Cap Mobility, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CapInfo Cap Mobility customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Fnac | Retail | 26018 | $7.4B | France | CapInfo | CapInfo Cap Mobility | Customer Support | 2018 | n/a | In 2018, Fnac deployed CapInfo Cap Mobility to support in store customer support and sales staff mobility across its France retail footprint. The implementation targeted Customer Support functions, delivering omnichannel and mobile front office capabilities to unify customer interactions and provide continuity between channels. It was designed to equip sales advisors and service agents with a mobile interface for on floor assistance and omnichannel case follow up. CapInfo Cap Mobility configuration emphasized the vendor's omnichannel and mobility product lines, with a mobile agent application, session continuity across channels, and unified customer interaction views for front office staff. Functional workflows implemented included in store assistance routing, real time customer context retrieval, and support for sales floor interactions, consistent with Customer Support category capabilities. The deployment focused on front office feature configuration and mobility enablement rather than back office processing. Operational coverage concentrated on Fnac retail locations in France, with governance directed at configuring agent workflows and adapting store level processes to the mobile front office. Rollout activities were oriented to frontline teams, and the vendor reported the implementation improved the omnichannel customer experience. | |
 |
Office Depot France | Retail | 1820 | $380M | France | CapInfo | CapInfo Cap Mobility | Customer Support | 2012 | n/a | In 2012, Office Depot France deployed CapInfo Cap Mobility in a Customer Support capacity to deliver checkout, payment and front-office solutions for its French operations. Office Depot France implemented CapInfo Cap Mobility to support customer-facing processes and to uphold store service levels across its retail estate. The implementation centered on CapInfo Cap Mobility as part of CAP Info's POS Omnichannel Mobility product suite, with configuration focused on point of sale checkout workflows, payment handling and front-office customer service capabilities consistent with Customer Support functions. Operational coverage was scoped to Office Depot France stores and store service teams, aligning retail checkout and customer service workflows with mobile and omnichannel point of sale functionality as stated in the vendor engagement. | |
 |
Photobox | Retail | 206 | $95M | United Kingdom | CapInfo | CapInfo Cap Mobility | Customer Support | 2007 | n/a | In 2007, Photobox implemented CapInfo Cap Mobility for Customer Support to enable multichannel web and in store front office workflows. The deployment used CapInfo Cap Mobility to provide mobile customer support and an omnichannel front end that unified web orders and in store interactions, supporting coordinated order fulfilment across channels in the United Kingdom. Functional scope focused on mobile agent access, case management and multichannel routing consistent with Customer Support application capabilities, configured for front office staff managing customer enquiries and order status. Operational coverage targeted Photobox front office and customer service teams across UK retail and web channels, with workflow configuration to surface real time order information to agents and to support multichannel fulfilment processes. The implementation emphasized agent mobility and unification of web and in store touchpoints to improve customer interactions and order fulfilment across channels, aligning with CapInfo Cap Mobility mobility and omnichannel capabilities referenced in 2007. |
Buyer Intent: Companies Evaluating CapInfo Cap Mobility
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||