List of Carbyne ECaaS (Emergency Communications as a Service) Customers
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Since 2010, our global team of researchers has been studying Carbyne ECaaS (Emergency Communications as a Service) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Carbyne ECaaS (Emergency Communications as a Service) for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Carbyne ECaaS (Emergency Communications as a Service) for Critical Event Management include: United Hatzalah, a Israel based Non Profit organisation with 8000 employees and revenues of $144.0 million, Orleans Parish Communication District United States, a United States based Government organisation with 140 employees and revenues of $18.0 million, Jeffcom 911 United States, a United States based Government organisation with 180 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Carbyne ECaaS (Emergency Communications as a Service), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jeffcom 911 United States | Government | 180 | $15M | United States | Carbyne | Carbyne ECaaS (Emergency Communications as a Service) | Critical Event Management | 2024 | n/a |
In 2024, the Jefferson County Communications Center Jeffcom 911 implemented Carbyne ECaaS (Emergency Communications as a Service) using Carbyne APEX to deliver cloud-native NG911 call handling. The deployment is categorized under Critical Event Management and went live in August 2024 in Colorado to address rising call volumes and staffing shortages in public safety operations.
The Carbyne ECaaS implementation configured AI-driven translation, real-time transcription, automated call triage and multimedia incident exchange as core functional modules within the 9-1-1 workflow. Carbyne APEX was used to instrument these capabilities in a cloud-native architecture that supports on-demand call-handling and multimedia data ingestion for emergency intake.
Operationally the deployment was embedded into Jeffcom 911 call-taking and dispatch workflows to improve handling of non-English callers and to provide surge event support for the public safety center. Integrations focused on operational choreography inside the emergency communications center rather than introducing named external systems, reflecting a deployment scoped to frontline 9-1-1 call handling.
Governance and rollout proceeded with an August 2024 go-live for the Jefferson County Communications Center, bringing Carbyne ECaaS into production for day-to-day emergency call handling. The announced outcome from the deployment is improved handling of non-English callers and enhanced capacity during surge events through cloud-native NG911 call-handling usage.
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Orleans Parish Communication District United States | Government | 140 | $18M | United States | Carbyne | Carbyne ECaaS (Emergency Communications as a Service) | Critical Event Management | 2022 | n/a |
In 2022 Orleans Parish Communication District United States deployed Carbyne ECaaS (Emergency Communications as a Service) using Carbyne APEX i3 cloud-native NG911 call handling to modernize public safety PSAP operations, positioning the effort within the Critical Event Management category. The engagement targeted emergency communications and call handling as primary business functions for the Orleans Parish Communication District United States, with a June 2022 cutover to cloud-native call handling noted in source materials.
The Carbyne ECaaS implementation introduced Carbyne APEX i3 capabilities including live video, silent chat, text-to-9-1-1, and improved caller location, and restated the full application name Carbyne ECaaS (Emergency Communications as a Service) to clarify scope. The architecture is cloud-native NG911 call handling, which reduced dependence on brick and mortar infrastructure and shifted call handling and situational awareness workflows to a resilient cloud platform suited for hurricane and major event scenarios.
Operational coverage centered on the public safety answering point and emergency communications functions of the Orleans Parish Communication District United States, with the implementation changing how inbound voice and digital channels are captured and routed for emergency response. Governance changes emphasized cloud call handling procedures and incident aware communications, and outcomes explicitly included improved resilience for hurricanes and major events and reduced infrastructure dependence as reported in June 2022.
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United Hatzalah | Non Profit | 8000 | $144M | Israel | Carbyne | Carbyne ECaaS (Emergency Communications as a Service) | Critical Event Management | 2024 | n/a |
In 2024 United Hatzalah deployed Carbyne ECaaS (Emergency Communications as a Service) using Carbyne APEX, a cloud-native NG911 platform, to modernize its volunteer EMS dispatch operations in Israel. The August 2024 deployment explicitly enabled live video transmission from callers, improved caller location accuracy, chat, and AI-assisted call triage to support emergency response workflows.
The Carbyne ECaaS implementation emphasized cloud-native call handling and real-time data channels, enabling live video ingestion, bi-directional chat, and AI-assisted triage integrated into the dispatch console. Functional capabilities implemented include caller location enrichment, multimedia evidence collection, and AI-assisted call triage to streamline intake and prioritization within the Critical Event Management category.
Operational coverage targeted United Hatzalah volunteer dispatch and emergency response coordination across Israel, allowing volunteers to receive calls and access real-time incident data remotely during major incidents. Business functions impacted include emergency dispatch operations, volunteer coordination, and incident command decisioning, with workflows adjusted to support remote call-taking and multimedia incident feeds.
Governance and rollout details were announced in the organization press release identifying Carbyne APEX as the platform in use, with the August 2024 activation delivering the stated improvement in operational flexibility. Outcomes explicitly noted include improved operational flexibility so volunteers can receive calls and access real-time data remotely during major incidents, positioning Carbyne ECaaS within United Hatzalah's Critical Event Management tooling.
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Buyer Intent: Companies Evaluating Carbyne ECaaS (Emergency Communications as a Service)
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