List of CareCloud Concierge Customers
Somerset, 08873, NJ,
United States
Since 2010, our global team of researchers has been studying CareCloud Concierge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CareCloud Concierge for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CareCloud Concierge for Revenue Cycle Management include: Phoenix Family Medical Clinic, a United States based Healthcare organisation with 10 employees and revenues of $2.0 million, Broadway Foot And Ankle Clinic, a United States based Healthcare organisation with 10 employees and revenues of $2.0 million, Calhoun Medical Clinic, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CareCloud Concierge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CareCloud Concierge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Broadway Foot And Ankle Clinic | Healthcare | 10 | $2M | United States | CareCloud | CareCloud Concierge | Revenue Cycle Management | 2023 | n/a |
In 2023 Broadway Foot And Ankle Clinic implemented CareCloud Concierge to outsource and modernize its Revenue Cycle Management operations. The implementation extends an existing CareCloud EHR/PM deployment and targets finance-focused workflows for the Portland, Oregon clinic in the United States. Broadway Foot And Ankle Clinic is a small specialty practice and the engagement centralizes billing and revenue responsibilities with CareCloud Concierge.
CareCloud Concierge was configured to support core Revenue Cycle Management capabilities including claims management, denial handling, accounts receivable workflows, and patient collections and statements. The deployment emphasizes automated claims submission, adjudication tracking, and structured denial workflows to streamline working claims and reduce rework. Configuration included rules-based posting and task orchestration to align with the clinic's coding and scheduling data.
The implementation integrated transaction and patient-level data with the existing CareCloud EHR/PM to preserve clinical and scheduling source of truth while shifting financial operations to the Concierge service. Operational coverage focuses on end-to-end revenue cycle touchpoints from insurance eligibility and claims to collection workflows, under a tech-enabled outsourced model. Data synchronization supports coordinated coding, billing and collection activity without changing the clinic's clinical documentation processes.
Governance was structured to maintain clinic oversight of clinical records while routing financial governance, denials management and collections to the CareCloud Concierge team, with established feedback loops for claim exceptions. The stated objectives included reducing accounts receivable and denial rates while improving collections. No cost or quantitative outcomes were provided.
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Calhoun Medical Clinic | Healthcare | 10 | $1M | United States | CareCloud | CareCloud Concierge | Revenue Cycle Management | 2016 | n/a |
In 2016, Calhoun Medical Clinic implemented CareCloud Concierge as its Revenue Cycle Management solution. The deployment concentrated on finance and administrative workflows for the Medicare-heavy family medicine practice in Laurel, Mississippi, with configuration focused on claims management, coding and billing workflow automation, patient eligibility verification, and denial management to centralize billing operations and streamline revenue recognition for the clinic's finance function.
In 2023, Calhoun Medical Clinic expanded services to add CareCloud’s chronic care management program as part of a broader partnership update alongside its CareCloud Concierge Revenue Cycle Management deployment. The chronic care management addition introduced care coordination workflows, monthly CCM documentation and billing support, and patient outreach processes that integrated with existing RCM workflows, extending operational coverage into clinical care management and aligning clinical and revenue functions. Governance adjustments emphasized clinical billing alignment and operational oversight to support Medicare-focused billing requirements, and the combined finance-focused RCM and CCM deployments aimed to improve revenue capture and reduce administrative burden for the practice.
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Phoenix Family Medical Clinic | Healthcare | 10 | $2M | United States | CareCloud | CareCloud Concierge | Revenue Cycle Management | 2023 | n/a |
In 2023, Phoenix Family Medical Clinic implemented CareCloud Concierge as part of a finance and care-management focused deployment in the United States. CareCloud Concierge, classified in the Revenue Cycle Management category, was deployed alongside CareCloud Charts and CareCloud Wellness to modernize billing, chronic care management and remote patient monitoring workflows.
The deployment concentrated on revenue cycle capabilities, including configuration of claims submission pipelines, billing workflow automation, and structured accounts receivable follow up consistent with Revenue Cycle Management practices. CareCloud Concierge was implemented to support clinical billing triggers from CareCloud Charts and care-management workflows from CareCloud Wellness, enabling automation between clinical documentation and billing events.
Integrations were centered on native interoperability between CareCloud Concierge, CareCloud Charts and CareCloud Wellness to connect clinical encounters with revenue capture and CCM and RPM workflows. Operational coverage targeted finance and clinical staff at Phoenix Family Medical Clinic in Arizona, with the scope limited to US operations and clinic level processes rather than multi-site enterprise orchestration.
Governance focused on centralizing revenue cycle oversight and formalizing billing and CCM workflow ownership between finance and care teams, with adjustments to claims submission and patient monitoring processes. The implementation aimed to streamline claims submission, accelerate reimbursements and improve patient monitoring for chronic conditions, outcomes that were explicit objectives of the deployment.
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