List of Causia Complaints Pro Customers
Preston, 3072, VIC,
Australia
Since 2010, our global team of researchers has been studying Causia Complaints Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Causia Complaints Pro for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Causia Complaints Pro for Complaint Management include: NRMA, a Australia based Government organisation with 1500 employees and revenues of $500.0 million, Wesley Mission, a Australia based Non Profit organisation with 2251 employees and revenues of $181.0 million and many others.
Contact us if you need a completed and verified list of companies using Causia Complaints Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Causia Complaints Pro customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
NRMA | Government | 1500 | $500M | Australia | Causia | Causia Complaints Pro | Complaint Management | 2012 | n/a |
In 2012 NRMA implemented Causia Complaints Pro to consolidate multiple complaints and feedback systems into a single, group-wide Complaint Management and reporting platform across its Australian operations. Contracts and engagement began in January 2012 and the solution was delivered in a six week implementation, rolling out to 186 complaints users and a further 300 call-centre agents.
Causia Complaints Pro was configured to deliver real-time dashboards and SLA tracking as core capabilities, with case management workflows and reporting tailored to complaints handling and root cause analysis. The implementation centralized complaint intake, triage and escalation workflows to drive consistent handling across the organisation, aligning Complaint Management with frontline customer service processes.
The deployment consolidated disparate feedback sources into the Causia Complaints Pro platform, providing a single reporting and operational view for regional and national teams without introducing named integration partners. Operational coverage explicitly included complaints teams and call-centre agents across NRMA, extending reporting and SLA visibility to management stakeholders for oversight and trend analysis.
Governance and rollout followed a rapid delivery model, with the six week timeline supporting quick adoption and the operationalization of SLA monitoring and dashboard reporting. The project delivered measurable improvements in visibility and root-cause detection, strengthening complaint handling governance and ongoing reporting for NRMA.
|
 |
Wesley Mission | Non Profit | 2251 | $181M | Australia | Causia | Causia Complaints Pro | Complaint Management | 2014 | n/a |
In 2014, Wesley Mission implemented Causia Complaints Pro, deploying a Complaint Management application to standardise complaint handling across its programs. Contracts were signed in July 2014 and the system reached user acceptance testing readiness in under six weeks.
The deployment used the Causia Complaints Pro quality, risk and complaints modules to establish core case management and governance capabilities. Functional configuration focused on structured complaint and compliment capture, case lifecycle management, escalation workflows and corrective and preventive action processes, with 50 primary users assigned to case handling and roughly 500 additional staff enabled for complaint capture.
Operational coverage targeted multiple program areas across Australia, consolidating fragmented complaint and quality processes into a single Complaint Management instance. The rollout combined a rapid UAT cycle with staged onboarding, concentrating initial operational ownership on quality, risk and complaints teams and aligning business functions for complaint capture and resolution.
The case study describes improved reporting, clearer escalation paths and earlier root cause detection as outcomes of the implementation, achieved through standardized workflows in Causia Complaints Pro and centralized governance of CAPA and risk assessment processes.
|
Buyer Intent: Companies Evaluating Causia Complaints Pro
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||