List of CDK Appointment Customers
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Since 2010, our global team of researchers has been studying CDK Appointment customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CDK Appointment for Online Meeting Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CDK Appointment for Online Meeting Scheduling include: McGovern Automotive Group NY, a United States based Automotive organisation with 1000 employees and revenues of $2.20 billion, Ellis Atlanta Jim, a United States based Automotive organisation with 800 employees and revenues of $200.0 million, 1 Cochran, a United States based Automotive organisation with 400 employees and revenues of $55.0 million, Freedom Auto Group, a United States based Automotive organisation with 13 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CDK Appointment, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CDK Appointment customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1 Cochran | Automotive | 400 | $55M | United States | CDK Global | CDK Appointment | Online Meeting Scheduling | 2018 | n/a |
In 2018, 1 Cochran implemented CDK Appointment in the Online Meeting Scheduling category to centralize dealership service appointment handling and customer confirmations. CDK cites 1 Cochran and David Bernardini on its Appointment Scheduler page as a source for show-rate statistics, and the vendor’s four to five year show-rate timeframe aligns the cited usage to an implementation starting in 2018 and continuing into the subsequent service-year window. 1 Cochran’s deployment of CDK Appointment centralized typical Online Meeting Scheduling capabilities including appointment booking and rescheduling workflows, automated confirmation and reminder messaging, and appointment calendar management for service advisors. The implementation included appointment manager dashboards and show-rate analytics capabilities as described by CDK, used to monitor appointment adherence and inform service scheduling processes. Operational coverage focused on dealership service operations, impacting service advisors and customer service workflows, with governance changes to appointment intake and confirmation processes to support improved CSI as noted by CDK; the vendor cites 1 Cochran’s usage in its show-rate reporting.
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Ellis Atlanta Jim | Automotive | 800 | $200M | United States | CDK Global | CDK Appointment | Online Meeting Scheduling | 2025 | n/a |
In 2025, Jim Ellis Automotive Group signed a multi-year renewal with CDK Global to deploy CDK Appointment as part of a Dealership Xperience platform rollout. The agreement explicitly included CDK Global’s Fixed Operations Suite, which provides online service appointment scheduling, CRM, and intelligence across 21 dealerships in the United States. CDK Appointment is referenced as the Online Meeting Scheduling component of that Fixed Operations Suite.
Implementation scope centers on fixed operations and service lane workflows, with CDK Appointment configured to centralize appointment booking, customer communications, and integration points with the Fixed Operations CRM and intelligence modules. Modules and capabilities implemented include online service appointment scheduling, CRM record association for service customers, and fixed operations intelligence for managing shop capacity and service advisor workflows, consistent with standard Online Meeting Scheduling and dealership fixed ops practices.
Rollout and governance are structured as a group-level Dealership Xperience deployment across 21 Jim Ellis locations, with the multi-year agreement announced in June 2025 and deployment expected in 2025. Operational coverage is explicitly the Fixed Operations Suite across dealership service functions, and appointment scheduling usage is inferred as part of that Fixed Operations and Dealership Xperience deployment per CDK’s June 11, 2025 press release.
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Freedom Auto Group | Automotive | 13 | $2M | United States | CDK Global | CDK Appointment | Online Meeting Scheduling | 2018 | n/a |
In 2018 Freedom Auto Group implemented CDK Appointment as its Online Meeting Scheduling solution to manage service desk bookings at its Harrisburg, PA dealership. The deployment supported BDC Scheduler, cashier and receptionist workflows from April 2018 to February 2019 and handled appointment intake, reservation capture and service advisor continuity.
CDK Appointment was configured to manage appointment booking and schedule work according to Freedom Auto Group process, including review of service history so previously declined services could be addressed and customers could work with the same advisor. The implementation also encompassed payment acceptance workflows for repair orders as a primary or backup cashier function, rental agreement capture and tracking, and coordination of vehicle repairs, detailing and maintenance scheduling.
The solution used CDK scheduling program Dealer Connect for Chrysler, Dodge, Jeep and Ram brand workflows and incorporated the TIS Toyota recall system for recall handling. Operational coverage included prompt phone intake, accurate customer reservation entry, active delivery explanation and integration with the dealership survey process across service and rental departments.
Governance and process controls emphasized following rental department and dealership policies, escalating unresolved customer issues to supervisors, and flagging any situation that jeopardizes business integrity or safety. CDK Appointment centralized front-office scheduling, cashier backup and delivery support workflows to standardize reservation accuracy and advisor continuity.
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Automotive | 1000 | $2.2B | United States | CDK Global | CDK Appointment | Online Meeting Scheduling | 2019 | n/a |
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