List of CentralSquare CAD Pro Customers
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United States
Since 2010, our global team of researchers has been studying CentralSquare CAD Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CentralSquare CAD Pro for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CentralSquare CAD Pro for Computer Aided Dispatch include: Mansfield Police Department, a United States based Government organisation with 240 employees and revenues of $23.0 million, Del City Police Department, a United States based Government organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using CentralSquare CAD Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CentralSquare CAD Pro customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Del City Police Department | Government | 120 | $15M | United States | CentralSquare | CentralSquare CAD Pro | Computer Aided Dispatch | 2023 | n/a |
In 2023 Del City Police Department implemented CentralSquare CAD Pro as its Computer Aided Dispatch solution to upgrade records management and dispatch capabilities across the department. The implementation targets the department s dispatch center and records workflows for a municipal police force of roughly 120 employees in the United States, with local leadership citing the prior system in place since 1999 as the impetus for the move to CentralSquare CAD Pro.
The deployment focused on Computer Aided Dispatch core capabilities, including computerized call intake, event and incident logging, unit status and availability tracking, geospatial mapping for incident location visualization, and centralized records handling consistent with CAD to records workflows. Configuration emphasis was on aligning dispatch workflows with patrol unit status updates and incident record creation to reduce administrative handoffs and keep officers available for field duties.
Rollout communications were publicized in November 2023 with Police Chief Lloyd Berger noting the expectation that the new records management and dispatch system will decrease emergency call response times and increase time officers spend in the field. Governance centered on department level operational ownership, with dispatcher and records user adoption and procedural updates to align call intake and incident logging practices to the CentralSquare CAD Pro configuration.
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Mansfield Police Department | Government | 240 | $23M | United States | CentralSquare | CentralSquare CAD Pro | Computer Aided Dispatch | 2017 | n/a |
In 2017, Mansfield Police Department implemented CentralSquare CAD Pro. The implementation falls under the Computer Aided Dispatch category and was deployed to support real-time management and dispatch of Police and Fire resources within the Mansfield communications center.
CentralSquare CAD Pro is used for console-based call intake, incident logging, unit assignment, and call prioritization workflows, and it underpins incident documentation captured in multiple local, state, and national computer databases. The deployed configuration includes a multi-line telephone console, an alerting system, and a software system for deaf and hearing-impaired callers, enabling accessibility and emergency notification within routine dispatch operations.
Operationally the CAD is integrated with the department's Automated Report System and Incode software to coordinate dispatch with report generation and administrative records, enabling end-to-end handling from call intake through incident reporting. The platform's scope includes Police and Fire resource allocation and prioritization of incoming calls for city resource deployment, and it is used daily by communications staff including the Senior Communications and Training Officer who also manages training workflows.
Governance around the implementation emphasizes Training and Development of newly hired Communication Officers, coaching and feedback, and operational protocols such as call triage and de-escalation to align human procedures with system workflows. The narrative centers on system architecture, functional modules, and operational integration rather than quantified outcomes.
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Buyer Intent: Companies Evaluating CentralSquare CAD Pro
- YC+D Architecture, a United States based Professional Services organization with 10 Employees
- City Of Alpharetta, a United States based Government company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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