List of Centribal Platform Customers
Coral Gables, 33134, FL,
United States
Since 2010, our global team of researchers has been studying Centribal Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Centribal Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Centribal Platform for Chatbots and Conversational AI include: Outletinn, a Spain based Retail organisation with 600 employees and revenues of $598.0 million, Policia Local De Mataro Spain, a Spain based Government organisation with 170 employees and revenues of $20.0 million, Decorceramica, a Colombia based Distribution organisation with 150 employees and revenues of $15.0 million, Centribal, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Centribal Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Centribal Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Centribal | Professional Services | 100 | $10M | United States | Centribal | Centribal Platform | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Centribal implemented the Centribal Platform on its website as a Chatbots and Conversational AI solution. The Centribal Platform delivers a customer facing conversational interface used to drive visitor engagement, perform lead qualification, and provide basic customer support across marketing, sales, and service functions.
Deployment is centered on an embedded web widget architecture, combining conversational UI, intent recognition, dialogue management, and a conversation authoring interface for nontechnical administrators. Operational scope is the public corporate website as the initial channel, with configuration work focused on conversation flow templates, knowledge base feeding, and analytics dashboards for session and intent monitoring. Governance and rollout emphasized scripted content review, version control for conversation scripts, and a phased release approach to validate flows before broad exposure.
|
 |
Decorceramica | Distribution | 150 | $15M | Colombia | Centribal | Centribal Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Decorceramica deployed the Centribal Platform on its website to provide conversational support for customers browsing product catalogs. The Centribal Platform, a Chatbots and Conversational AI solution, was embedded as a web chat widget on Decorceramica's site and was provisioned to handle frontline customer inquiries and basic sales assistance for the Colombia-based distributor with approximately 150 employees.
Configuration work focused on conversational flow design, intent classification, and FAQ automation to address product availability and pre sales questions. The Centribal Platform implementation used conversational authoring to create decision trees, conditional prompts, and lead capture forms, and it included escalation rules to route sessions to human agents when conversational confidence thresholds were not met. Session state management and context persistence were implemented to reduce repetitive queries and preserve multi turn interactions.
Operational scope is concentrated on the website channel and impacts customer service and online sales functions, with conversational scripts and content curated by service and sales stakeholders. Governance emphasized ongoing iteration of intents and response content based on interaction logs, and rollout was executed as an embedded chat capability rather than a cross channel messaging platform.
|
 |
Outletinn | Retail | 600 | $598M | Spain | Centribal | Centribal Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021 Outletinn deployed the Centribal Platform on its website. The implementation uses the Centribal Platform as a Chatbots and Conversational AI solution to automate web-based customer service and ecommerce assistance workflows for site visitors.
Configuration centered on building conversational flows, intent recognition models and a knowledge base to power FAQ responses, product discovery guidance and lead capture, with configured escalation paths for handoff to human agents and session continuity. Governance and operational ownership were oriented to customer service and digital commerce teams, who managed conversation content updates and iterative flow refinement through the Centribal Platform’s conversation management and analytics capabilities.
|
 |
|
Government | 170 | $20M | Spain | Centribal | Centribal Platform | Chatbots and Conversational AI | 2023 | n/a |
|
Buyer Intent: Companies Evaluating Centribal Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||