List of Certinia Customer Engagement Customers
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Since 2010, our global team of researchers has been studying Certinia Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Certinia Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Certinia Customer Engagement for Customer Engagement include: Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Salesforce, a United States based Professional Services organisation with 76453 employees and revenues of $37.90 billion, Avalara, a United States based Professional Services organisation with 4700 employees and revenues of $1.20 billion and many others.
Contact us if you need a completed and verified list of companies using Certinia Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Certinia Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Avalara | Professional Services | 4700 | $1.2B | United States | Certinia | Certinia Customer Engagement | Customer Engagement | 2020 | n/a | In 2020, Avalara implemented Certinia Customer Engagement as part of a broader Certinia Professional Services Cloud deployment, using Professional Services Automation and Revenue Management capabilities. The work targeted Customer Engagement needs for professional services and finance, aligning project provisioning and revenue workflows with order activity. The implementation configured Professional Services Automation modules to automate project creation directly from Salesforce orders, and deployed Revenue Management capabilities to provide near real-time revenue visibility and recognition controls. Certinia Customer Engagement was used alongside these modules to centralize customer and engagement data, enabling order-to-project orchestration and project lifecycle tracking within the Customer Engagement category. Integration architecture included a direct integration with Salesforce to trigger project provisioning from order records, and data flows into Certinia Revenue Management for financial tracking. Operational scope covered professional services and finance functions across Avalaras global operations with an explicit focus on the United States market, aligning delivery teams and financial controllers on a single engagement record. Governance changes concentrated on standardizing order-to-project processes and embedding revenue recognition checkpoints into delivery workflows, with configuration of role-based controls and approval gates for project creation and billing events. Outcomes reported in the case study include improved delivery speed and enhanced financial tracking, driven by automation of project creation and real-time revenue visibility. | |
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Salesforce | Professional Services | 76453 | $37.9B | United States | Certinia | Certinia Customer Engagement | Customer Engagement | 2019 | n/a | In 2019, Salesforce implemented Certinia Customer Engagement to centralize services operations across its professional services and CRM functions. The deployment is documented in a vendor case study that describes use of Certinia Professional Services Cloud and Services Estimator, and the attribution to the Certinia Customer Engagement application is inferred from those modules while the implementation timing is an estimate. Implementation focused on Certinia Professional Services Cloud as a project and professional services automation core, paired with Services Estimator to standardize project scoping and pricing. Configurations emphasized services estimation workflows, project visibility and revenue forecasting, aligning service delivery records and project financials with CRM activities. The rollout covered Salesforce professional services globally and within the United States, with operational scope identified as professional services and CRM functions. No specific third party integrations are cited in the case study, therefore system-to-system connections are not documented in the source. The case study reports a roughly 1 percent revenue forecast variance following use of the Certinia solutions, presented as an outcome tied to improved forecasting and project visibility. Governance changes are described implicitly through unified services operations and centralized estimation processes rather than detailed governance artifacts in the source. | |
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Siemens | Manufacturing | 312000 | $84.5B | Germany | Certinia | Certinia Customer Engagement | Customer Engagement | 2019 | n/a | In 2019, Siemens implemented Certinia Customer Engagement as part of a global program to harmonize services operations. The initiative standardized Certinia Professional Services Cloud usage to align services processes across more than 30 regions, operating globally with corporate headquarters in Germany. The deployment concentrated on professional services and operations capabilities within the Customer Engagement category, leveraging customer success and engagement workflows, engagement tracking, resource capacity planning, and project financial visibility. Configuration emphasized project work breakdown structures, time and expense capture for billable utilization, and consolidated views for project margins and delivery forecasting. Operational rollout followed a centralized governance model to enforce consistent service delivery processes and templates across regions, enabling unified capacity planning and utilization management for services teams. The program impacted professional services, operations, and customer success functions, and explicitly produced outcomes including boosted billable utilization, improved project margins, and better capacity planning as reported by the Siemens Certinia case study. |
Buyer Intent: Companies Evaluating Certinia Customer Engagement
- AFC Energy, a United Kingdom based Manufacturing organization with 40 Employees
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