List of CGI PragmaCAD Customers
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Since 2010, our global team of researchers has been studying CGI PragmaCAD customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CGI PragmaCAD for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CGI PragmaCAD for Workforce Management include: Southern Company, a United States based Utilities organisation with 28314 employees and revenues of $26.72 billion, Exelon, a United States based Utilities organisation with 20000 employees and revenues of $23.03 billion, Puget Sound Energy, a United States based Utilities organisation with 3300 employees and revenues of $3.80 billion, Baltimore Gas and Electric, a United States based Utilities organisation with 3400 employees and revenues of $3.30 billion and many others.
Contact us if you need a completed and verified list of companies using CGI PragmaCAD, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CGI PragmaCAD customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baltimore Gas and Electric | Utilities | 3400 | $3.3B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2004 | CGI |
In 2004, Baltimore Gas and Electric went live with CGI PragmaCAD as part of CGI's Mobile Workforce Management suite. The deployment targeted electric and gas field operations in the United States and centralized dispatch and field execution workflows under the Workforce Management application.
BGE implemented the PragmaCAD automated dispatch module integrated with BGE's work order systems to enable automated crew assignment and sequencing. The live configuration eliminated paper work-orders and enabled real-time status updates from mobile crews into central operations, supporting electronic work-order handling and consolidated reporting. The implementation leveraged mobile workforce capabilities for in-field status capture, crew routing, and event-driven updates to job status and completion.
The solution architecture connected a central dispatch engine and operational database to field mobile clients through real-time synchronization, with bidirectional integration into BGE's enterprise work order systems to maintain order state and history. CGI served as the systems integrator and provider, deploying CGI PragmaCAD alongside its Mobile Workforce Management suite to operate within BGE's operational technology landscape.
Rollout emphasis was on dispatch centers and field crews, standardizing dispatch workflows and shifting execution from paper to electronic processes. Explicit outcomes from the live system included real-time status updates, elimination of paper work-orders, and improved responsiveness and reporting across field crews.
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Exelon | Utilities | 20000 | $23.0B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 | CGI |
In 2007, Exelon engaged CGI to implement CGI PragmaCAD as a Workforce Management solution for its Exelon Energy Delivery operations. The deployment covered approximately 2,650 field personnel across ComEd and PECO in the United States, targeting distribution, transmission, substation and meter services.
The implementation used the PragmaCAD MWM/dispatch suite per CGI's announcement, centralizing dispatch and mapping capabilities to automate field operations. Configuration focused on mobile workforce management, crew dispatching and mapping-driven work assignment to support field crews across the named service types.
CGI served as the system integrator and implemented workflows to centralize dispatch, job assignment and mobile work execution, aligning operations across ComEd and PECO. Operational coverage included dispatch centers and field crews, with the PragmaCAD Mobile Workforce Management module used for scheduling, status updates and resource tracking.
Governance changes emphasized centralized dispatch control and standardized field processes to support consistent crew assignment and mapping accuracy during rollout. The program was positioned to automate field operations and to improve resource utilization and field productivity as stated in the announcement.
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Puget Sound Energy | Utilities | 3300 | $3.8B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2007 | CGI |
In 2007, Puget Sound Energy deployed CGI PragmaCAD Mobile Workforce Management, a Workforce Management application, to automate allocation, scheduling, dispatching and monitoring of over 450 field resources across its gas and electric operations in the United States. The deployment focused on field operations and outage response workflows to improve responsiveness and reduce paper work orders.
CGI PragmaCAD implementation delivered core Workforce Management capabilities including automated crew allocation, schedule optimization, dispatch consoles and mobile field monitoring to support real time task status and job confirmation. Configuration emphasized mobile-first field workflows and offline data capture to align technicians on gas and electric work orders.
The project included integrations with back office systems, including SAP, and with mobile dispatch tools to synchronize work order status, asset records and crew availability between field devices and enterprise systems. CGI served as the implementation partner, establishing an integration layer to route mobile dispatch events into enterprise transaction systems and to surface outage information for centralized dispatch.
Rollout covered both gas and electric operations and restructured dispatcher to field workflows by moving from paper based orders to electronic assignment and monitoring. The implementation was positioned to improve responsiveness and reduce paper work orders while centralizing scheduling and dispatch governance under the utility operations organization.
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Utilities | 28314 | $26.7B | United States | CGI Group | CGI PragmaCAD | Workforce Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating CGI PragmaCAD
- Conrad Chicago United States, a United States based Leisure and Hospitality organization with 250 Employees
- New Brunswick Power Corp, a Canada based Utilities company with 2500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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