List of CGS Outsourcing Call Center Customers
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Since 2010, our global team of researchers has been studying CGS Outsourcing Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CGS Outsourcing Call Center for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CGS Outsourcing Call Center for Professional Services include: Xylem, a United States based Manufacturing organisation with 22000 employees and revenues of $7.36 billion, Merz Pharma, a Germany based Life Sciences organisation with 3212 employees and revenues of $1.05 billion, 1WorldSync, a United States based Professional Services organisation with 400 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using CGS Outsourcing Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CGS Outsourcing Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1WorldSync | Professional Services | 400 | $55M | United States | CGS | CGS Outsourcing Call Center | Professional Services | 2016 | n/a |
In 2016, 1WorldSync implemented CGS Outsourcing Call Center in the Professional Services category to consolidate and scale its customer support. The deployment established a unified, scalable 24/7 customer support function designed to integrate multiple global support organizations and improve SLA performance. The engagement centralized multilingual, global BPO support across 23,000 customers, creating a coordinated support delivery footprint and consistent customer touchpoints.
The CGS Outsourcing Call Center implementation emphasized contact center operations, multilingual support capability, SLA monitoring, workforce management, and centralized incident intake workflows. Integrations focused on unifying disparate global support organizations and standardizing routing and escalation processes to ensure consistent SLA oversight across regions. Governance changes included centralized operational governance and standardized support processes to align global BPO agents with corporate service objectives, with a phased rollout to maintain continuous coverage. The case study reports that the engagement drove better cost predictability and improved customer experience while addressing SLA performance challenges.
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Merz Pharma | Life Sciences | 3212 | $1.0B | Germany | CGS | CGS Outsourcing Call Center | Professional Services | 2016 | n/a |
In 2016 Merz Pharma implemented CGS Outsourcing Call Center as a Professional Services engagement to externalize telesales and telemarketing operations. The CGS Outsourcing Call Center deployment positioned CGS as the third party operator responsible for agent recruitment, campaign execution, and day to day contact center operations on behalf of Merz Pharma.
The implementation emphasized core call center capabilities typical of an outsourced telemarketing engagement, including outbound campaign management, script and call flow configuration, agent onboarding and training, quality monitoring, and operational reporting. CGS Outsourcing Call Center was configured to deliver staffed agent pools and contact handling processes aligned to Merz Pharma's commercial objectives.
Operational coverage focused on Merz Pharma's telesales and telemarketing business functions and established a governance model with defined service level agreements, escalation paths, and regular performance reporting. Control points included campaign change management, agent performance reviews, and centralized reporting handoffs to Merz Pharma sales and marketing stakeholders.
The narrative centers on a vendor operated Professional Services arrangement with CGS, integrating staffed call center operations into Merz Pharma's commercial workflow, while retaining Merz Pharma oversight through contractual governance and operational reporting.
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Xylem | Manufacturing | 22000 | $7.4B | United States | CGS | CGS Outsourcing Call Center | Professional Services | 2015 | n/a |
In 2015, Xylem engaged CGS to deploy CGS Outsourcing Call Center. The CGS Outsourcing Call Center implementation was delivered as a Professional Services engagement to centralize and standardize global customer support and service desk operations.
CGS provisioned a centralized, 24/7 multilingual service desk and customer support platform to integrate Xylem’s previously decentralized support operations. The deployment emphasized a single operational control plane for intake and routing of customer contacts, enabling continuous coverage and coordinated regional support handoffs.
Functional capabilities implemented included enterprise ticketing and incident management workflows, escalations and SLA tracking, and enhanced reporting to unify performance visibility across regions. The platform’s reporting and SLA management capabilities were configured to create consistent service level definitions and response expectations for service desk teams.
Operational scope covered global customer support and service desk functions across Xylem’s regions, with CGS operating the multilingual service desk environment to provide round the clock coverage. Governance changes focused on standardized SLAs and consolidated reporting lines to align regional processes with the centralized service desk operating model.
According to CGS’s success story, the engagement improved reporting and response times and standardized SLAs across regions, reflecting measurable operational improvements for Xylem’s global support organization.
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Buyer Intent: Companies Evaluating CGS Outsourcing Call Center
- BuildASign.com, a United States based Professional Services organization with 400 Employees
- Hilton Bus Svc, a United States based Transportation company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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BuildASign.com | Professional Services | 400 | $40M | United States | 2026-07-28 |
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Hilton Bus Svc | Transportation | 10 | $1M | United States | 2025-03-10 |