List of ChannelNet Customers
Sausalito, 94965, CA,
United States
Since 2010, our global team of researchers has been studying ChannelNet customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChannelNet for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChannelNet for Customer Experience include: BMW of North America, a United States based Automotive organisation with 120000 employees and revenues of $29.49 billion, Hyundai Capital America, a United States based Banking and Financial Services organisation with 1700 employees and revenues of $900.0 million, UNIFY Financial Credit Union, a United States based Banking and Financial Services organisation with 400 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using ChannelNet, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ChannelNet customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BMW of North America | Automotive | 120000 | $29.5B | United States | ChannelNet | ChannelNet | Customer Experience | 2013 | n/a |
In 2013, BMW of North America deployed ChannelNet as a Customer Experience application to deliver personalized lifecycle marketing and structured lease-end communications for its finance customers. The implementation centered on ChannelNet to support automotive finance workflows and CRM interactions in the United States, explicitly tying the application to BMW Financial Services use cases for lease customers.
The deployment implemented personalized lifecycle marketing capabilities including personalized URL microsites or PURL microsites, automated lease-end notification sequences, and digital communications orchestration to drive self-service account management. ChannelNet was configured to generate targeted, automated messages and to host individualized microsite content for lease customers, aligning content delivery with contract end dates and lifecycle triggers.
Integrations focused on BMW Financial Services systems and the companys automotive finance and CRM processes, enabling data-driven segmentation and event-triggered communications. Operational coverage was scoped to the United States and to business functions in finance, CRM, customer retention, and digital marketing, ensuring communications were synchronized with account status and lease timelines.
Governance and workflow adjustments accompanied the rollout to embed automated lease-end processes into existing finance and CRM operations, establishing rules for timing, message variation, and microsite personalization. The initiative was explicitly aimed at improving self-service account management and increasing retention and upsell rates among lease customers, with ChannelNet serving as the Customer Experience engine linking BMW of North America, ChannelNet, and automotive finance/CRM workflows.
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Hyundai Capital America | Banking and Financial Services | 1700 | $900M | United States | ChannelNet | ChannelNet | Customer Experience | 2016 | n/a |
In 2016, Hyundai Capital America implemented ChannelNet for Customer Experience to support dealer services and automotive finance. The deployment targeted Hyundai and Kia dealerships across the United States, positioning ChannelNet as the primary dealer portal and personalized communications layer.
ChannelNet built a responsive dealer portal and personalized PURL solutions, centralizing incentives, reports, ACH reconciliation, and lease communications. Functional capabilities implemented included a mobile-responsive dealer portal, personalized URL delivery for dealer interactions, consolidated reporting and ACH reconciliation workflows, and dealer-facing communications management to streamline customer experience operations.
Governance and operational coverage were aligned to dealer services and finance teams, shifting incentive distribution, reporting cadence, and lease communication workflows into the ChannelNet platform. The implementation delivered higher daily and mobile usage, reduced mailing and call-center costs, and faster transaction processing, with ChannelNet serving as the centralized Customer Experience application for Hyundai Capital America dealer operations.
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UNIFY Financial Credit Union | Banking and Financial Services | 400 | $60M | United States | ChannelNet | ChannelNet | Customer Experience | 2018 | n/a |
In 2018 UNIFY Financial Credit Union implemented ChannelNet, deploying ChannelNet's OneClick Financial personal digital experience platform to deliver individualized member microsites for onboarding and cross-selling. The engagement is recorded under the Customer Experience category and focused on retail banking and member experience workflows in the United States.
The implementation created personalized member microsites as the primary functional capability, enabling onboarding workflows, cross-sell orchestration, content personalization, and engagement tracking across the member population. ChannelNet's OneClick Financial platform provided measurement of member interactions, with ChannelNet reporting open rates up to 60–70 percent and engagement times exceeding three minutes.
Operational scope covered UNIFY's roughly 245,000 plus members and centered on retail banking and member services functions, with the platform provisioning individualized microsites at scale. Governance and operational change emphasized centralized campaign configuration and template-driven microsite provisioning to support consistent onboarding and cross-selling processes across the organization.
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