List of ChannelReply Customers
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United States
Since 2010, our global team of researchers has been studying ChannelReply customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChannelReply for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChannelReply for Customer Engagement include: Quiksilver (Boardriders, Inc.), a United States based Retail organisation with 7000 employees and revenues of $200.0 million, Chicago Music Exchange, a United States based Retail organisation with 80 employees and revenues of $10.0 million, Golfio, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ChannelReply, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ChannelReply customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chicago Music Exchange | Retail | 80 | $10M | United States | ChannelReply | ChannelReply | Customer Engagement | 2018 | n/a |
In 2018, Chicago Music Exchange implemented ChannelReply in the Customer Engagement category to consolidate multichannel marketplace messaging into its helpdesk. The deployment focused on ecommerce customer service operations across the United States for the retail firm.
ChannelReply was configured to ingest Amazon and eBay buyer messages and surface buyer and order data directly inside the helpdesk, enabling agents to access order context without switching systems. The integration centralized marketplace conversations into ticketing workflows and supported order-aware replies and automation to route messages to appropriate service queues. ChannelReply surfacing buyer and order data is described on the vendor site as improving customer service productivity.
Operational scope included customer service and order management teams, consolidating inboxes and standardizing response procedures for marketplace channels. Governance emphasis was on centralized message routing and ticket ownership policies to streamline handling of Amazon and eBay inquiries within United States operations.
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Golfio | Retail | 10 | $1M | United States | ChannelReply | ChannelReply | Customer Engagement | 2020 | n/a |
In 2020, Golfio implemented ChannelReply to centralize marketplace messaging into a single helpdesk view. Golfio used ChannelReply within the Customer Engagement category to ingest messages from eBay, Amazon and additional marketplaces to make multichannel ecommerce customer support manageable across the United States, and the vendor site highlights Golfio’s testimonial about scaling marketplace support.
The deployment consolidated marketplace message streams into a unified support inbox using ChannelReply connectors, enabling standard ticketing workflows, message threading and order linked context for agents. Operational coverage emphasized customer support and ecommerce operations in the United States, streamlining multichannel routing and agent visibility. Governance shifted toward centralized multichannel support processes and a single helpdesk view to standardize response handling and escalation. Golfio reported improved ability to scale marketplace support and better service levels following the ChannelReply implementation.
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Quiksilver (Boardriders, Inc.) | Retail | 7000 | $200M | United States | ChannelReply | ChannelReply | Customer Engagement | 2019 | n/a |
In 2019, Quiksilver (Boardriders, Inc.) implemented ChannelReply as part of its Customer Engagement tooling to consolidate marketplace communications into its customer service workflow. The ChannelReply implementation focused on surfacing Amazon marketplace messages directly into the support environment used by Quiksilver ecommerce agents in the United States, centralizing shopper inquiries and order conversations for faster handling.
ChannelReply was configured to ingest Amazon seller messages and create or append tickets in the existing agent queue, leveraging the ChannelReply Amazon to Zendesk integration referenced in vendor materials and the customer testimonial. Functional capabilities emphasized message consolidation, automated ticket creation, and order context enrichment to reduce manual lookup and streamline agent workflows.
Integrations included the Amazon marketplace channel and the company ticketing system via the ChannelReply Amazon to Zendesk connector, operating as a middleware layer that normalizes marketplace message formats and preserves order identifiers for downstream support processes. Operational scope targeted the customer service and ecommerce support organization in the United States, with agents processing marketplace-originated tickets alongside other channels.
Governance changes aligned with the implementation, with updated routing rules and workflow mappings to ensure Amazon messages followed existing escalation and SLA paths within the support organization. The implementation improved agent productivity and response capacity for ecommerce support in the United States, according to the vendor testimonial.
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Buyer Intent: Companies Evaluating ChannelReply
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