List of ChatWerk Chatbot Customers
Nürnberg, 90425,
Germany
Since 2010, our global team of researchers has been studying ChatWerk Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChatWerk Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChatWerk Chatbot for Chatbots and Conversational AI include: John Reed Austria, a Austria based Leisure and Hospitality organisation with 250 employees and revenues of $12.0 million, W6 Wertarbeit Germany, a Germany based Manufacturing organisation with 10 employees and revenues of $5.0 million, Bosch Service Bassum Germany, a Germany based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ChatWerk Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bosch Service Bassum Germany | Automotive | 10 | $1M | Germany | ChatWerk | ChatWerk Chatbot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Bosch Service Bassum implemented ChatWerk Chatbot as a customer-facing messaging layer. The deployment is positioned under the Chatbots and Conversational AI category and centralized multi-channel messaging for the workshop in Germany since April 2021.
The implementation consolidated WhatsApp, Instagram and Google Business messenger into a single operational inbox, the ChatWerk Chatbot environment. Configuration emphasis was on universal inbox and messenger integrations, with workflows to handle appointment requests, receive and manage damage photos, and deliver quotes to customers through threaded conversations and multimedia support.
Operational scope focused on workshop customer service, enabling frontline service staff to triage inbound requests across channels and to manage appointment scheduling, photo-based damage assessment and quote communication within the unified ChatWerk Chatbot interface. Integration signals are explicitly limited to the WhatsApp, Instagram and Google Business messenger channels described in the published success story and interview.
Governance and process changes centered on centralizing messaging workflows and formalizing team response patterns for multi-channel customer interactions. The reported outcome since April 2021 is improved handling of appointment requests, damage-photo workflows and quote delivery, driven by the ChatWerk Chatbot centralization.
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John Reed Austria | Leisure and Hospitality | 250 | $12M | Austria | ChatWerk | ChatWerk Chatbot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, John Reed Austria implemented ChatWerk Chatbot in the Chatbots and Conversational AI category to accelerate membership sales and lead capture at its Vienna club. The deployment focused on front-end conversational touchpoints, aligning ChatWerk Chatbot with sales and membership conversion workflows.
The implementation used webchat functionality and WhatsApp chatflows together with basic chatbot automation to qualify visitors, capture leads, and accelerate lead-to-contract handoffs. ChatWerk Chatbot was configured to surface a web chat button on the club website and to route WhatsApp engagements through predefined chatflows, supplying structured contact and intent data to front-line sales staff.
Operational coverage centered on the Vienna site, with the primary business functions impacted being membership sales and front-desk operations. Integrations were limited to the webchat channel on the public site and the WhatsApp messaging channel, enabling synchronous chat engagement and automated response sequences typical of Chatbots and Conversational AI deployments.
Rollout was rapid, with the club reporting roughly 40% additional leads within 2.5 months and a conversion rate rising to approximately 65% as prospects moved from chat to contract. Governance focused on handover processes to membership sales teams and iterative refinement of chatflows to match sales scripts and intake requirements.
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W6 Wertarbeit Germany | Manufacturing | 10 | $5M | Germany | ChatWerk | ChatWerk Chatbot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, W6 Wertarbeit Germany implemented ChatWerk Chatbot to run WhatsApp newsletter marketing and provide customer support. The deployment is categorized in Chatbots and Conversational AI and concentrated on conversational engagement and subscriber growth for the companys German customers.
The implementation leveraged ChatWerk Chatbot capabilities including a WhatsApp newsletter module, a Chatbot Manager for automated conversational flows, and a universal inbox to centralize inbound messages. Configuration focused on template based broadcasts, bot flow scripting for routine support queries, and inbox routing to enable seamless agent handover when automation escalates to live support.
Operational scope covered marketing and customer support functions with a rollout emphasis on subscriber acquisition and engagement via WhatsApp. By September 2023 the WhatsApp newsletter subscriber base increased from 179 to approximately 4,600 subscribers, and the case study reports very high open and click rates. The ChatWerk Chatbot deployment therefore unified subscriber communications and incoming inquiries into a single conversational layer across customer touchpoints.
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