List of Cisco Emergency Responder Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco Emergency Responder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Emergency Responder for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Emergency Responder for Critical Event Management include: U.S. Geological Survey, a United States based Government organisation with 10000 employees and revenues of $1.90 billion, Fort Bend Independent School District, a United States based Education organisation with 9756 employees and revenues of $711.0 million, Fort Zumwalt School District, a United States based Education organisation with 2786 employees and revenues of $256.0 million, Houston Community College, a United States based Education organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Emergency Responder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fort Bend Independent School District | Education | 9756 | $711M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2019 | n/a |
In 2019 Fort Bend Independent School District deployed Cisco Emergency Responder as part of a Critical Event Management posture to support district wide emergency communications. The deployment is explicitly tied to the district telephony estate and operates alongside Cisco Unified Communications Manager to provide E911 handling, ERLs and ELINs management, and emergency notification routing across campuses.
Cisco Emergency Responder was configured to manage ERLs and ELINs, to centralize E911 routing, and to enable callback workflows typical of Critical Event Management implementations. The implementation emphasizes emergency call routing and location association capabilities of Cisco Emergency Responder, and integrates with the district telephony call control layer provided by Cisco Unified Communications Manager to preserve caller identity and extension mapping.
Operational integrations include direct connectivity with Greater Harris County 911 to improve first responder callback and location accuracy, a named integration specified in public job postings. The scope of the implementation covers district wide K12 sites and touches IT operations, campus safety teams, and district communications functions responsible for emergency response coordination.
Governance and operations are run by Fort Bend ISD staff who operate and maintain both Cisco Unified Communications Manager and Cisco Emergency Responder, with ongoing management of ERLs, ELINs and emergency notification processes. The stated outcome from these integrations is improved first responder callback and location accuracy when interfacing with county 911 services, aligning the Cisco Emergency Responder deployment with practical emergency response requirements.
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Fort Zumwalt School District | Education | 2786 | $256M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2019 | World Wide Technology |
In 2019, Fort Zumwalt School District implemented Cisco Emergency Responder as part of a district-wide Cisco Unified Communications deployment. The project was delivered by World Wide Technology under the Cisco State of Missouri contract and targeted emergency communications and campus safety operations across the U.S. Midwest district.
Cisco Emergency Responder was configured to provide E911 routing, caller-location notification, and on-site security alerts, aligning with the Critical Event Management category. The implementation was architected on the district-wide Cisco collaboration platform, tying emergency call routing to location services and notification capabilities to support school safety workflows.
Operational coverage included all district sites and addressed business functions in IT operations, campus security, and emergency response. The deployment ensured emergency calls route to the correct PSAP and, after go live, the broader Cisco collaboration rollout enabled the district to shift 17,500 students and 3,000 staff to remote learning during the COVID-19 pandemic.
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Houston Community College | Education | 12 | $2M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2016 | n/a |
In 2016, Houston Community College planned an on-premise deployment of Cisco Emergency Responder as documented in its SIP trunking RFP 16-27, with delivery required by March 2016. The procurement specified a Critical Event Management implementation focused on E911/PSAP handoff using HCC-assigned Emergency Resource Locators, establishing the primary scope for the deployment.
The implementation centered on Cisco Emergency Responder installed on premises, configured to manage Emergency Resource Locator assignments and ERL-based PSAP routing logic. Functional configuration emphasis included ERL provisioning mapped to campus sites, location resolution for SIP-originated emergency calls, and on-site emergency notification capabilities consistent with Critical Event Management workflows.
Integrations documented in the RFP included SIP trunking interfaces for voice call admission and E911/PSAP handoff, with the Cisco Emergency Responder acting as the emergency control point for PSAP routing based on assigned ERLs. Operational coverage was scoped to Houston Community College campuses, with the application intended to support emergency communications and PSAP routing across HCC sites.
Procurement documentation framed governance and rollout timing, the RFP required delivery by March 2016 and specified ERL-based routing and on-site notification as procurement requirements. These requirements define the implementation deliverables and the operational objective to provide accurate ERL-based PSAP routing and campus-level emergency notification.
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U.S. Geological Survey | Government | 10000 | $1.9B | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2009 | n/a |
In 2009, U.S. Geological Survey implemented Cisco Emergency Responder within its Critical Event Management tooling to support emergency call handling and location-aware routing across its communications estate. Cisco Emergency Responder is positioned to provide centralized emergency call routing, E911 location correlation, and incident notification capabilities that align with Critical Event Management functional workflows for field safety and crisis communications.
The deployment was configured to interoperate with Cisco phone systems and underlying network infrastructure, and the procurement and maintenance activity explicitly covers routers, switches, and phone system hardware along with required software. Functional modules implemented include emergency call routing and location services, system administration for endpoint and device inventory, and alerting interfaces for operations teams, consistent with Critical Event Management feature sets.
USGS is soliciting a Cisco Equipment Maintenance Service Plan for Alaska, with annual maintenance contracts covering the Cisco networking and telephony estate. The contract period is September 1, 2025 to August 31, 2026, with options for four additional years subject to funding, and proposal submissions must include a completed SF 18 form, technical qualifications, and pricing by August 1, 2025, with questions due by July 11, 2025, directed to Yangzhi Deng at yangzhideng@usgs.gov or 916-278-9326.
Operational scope for the maintenance plan focuses on supporting IT operations and field operations in Alaska, centralizing lifecycle support for Cisco routers, switches, and phone systems that interface with Cisco Emergency Responder. Governance and procurement requirements emphasize vendor qualification, technical documentation, and annual maintenance coverage to sustain Critical Event Management readiness across USGS communications and emergency response functions.
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Buyer Intent: Companies Evaluating Cisco Emergency Responder
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco Emergency Responder Coverage
Cisco Emergency Responder is a Critical Event Management solution from Cisco Systems.
Companies worldwide use Cisco Emergency Responder, from small firms to large enterprises across 21+ industries.
Organizations such as U.S. Geological Survey, Fort Bend Independent School District, Fort Zumwalt School District and Houston Community College are recorded users of
Cisco Emergency Responder for Critical Event Management.
Companies using Cisco Emergency Responder are most concentrated in Government and Education, with adoption spanning over 21 industries.
Companies using Cisco Emergency Responder are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Emergency Responder across Americas, EMEA, and APAC.
Companies using Cisco Emergency Responder range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of Cisco Emergency Responder include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Emergency Responder customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Critical Event Management.