List of Cisco Emergency Responder Customers
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United States
Since 2010, our global team of researchers has been studying Cisco Emergency Responder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Emergency Responder for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Emergency Responder for Critical Event Management include: U.S. Geological Survey, a United States based Government organisation with 10000 employees and revenues of $1.90 billion, Fort Bend Independent School District, a United States based Education organisation with 9756 employees and revenues of $711.0 million, Fort Zumwalt School District, a United States based Education organisation with 2786 employees and revenues of $256.0 million, Houston Community College, a United States based Education organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Emergency Responder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Emergency Responder customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fort Bend Independent School District | Education | 9756 | $711M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2019 | n/a |
In 2019 Fort Bend Independent School District deployed Cisco Emergency Responder as part of a Critical Event Management posture to support district wide emergency communications. The deployment is explicitly tied to the district telephony estate and operates alongside Cisco Unified Communications Manager to provide E911 handling, ERLs and ELINs management, and emergency notification routing across campuses.
Cisco Emergency Responder was configured to manage ERLs and ELINs, to centralize E911 routing, and to enable callback workflows typical of Critical Event Management implementations. The implementation emphasizes emergency call routing and location association capabilities of Cisco Emergency Responder, and integrates with the district telephony call control layer provided by Cisco Unified Communications Manager to preserve caller identity and extension mapping.
Operational integrations include direct connectivity with Greater Harris County 911 to improve first responder callback and location accuracy, a named integration specified in public job postings. The scope of the implementation covers district wide K12 sites and touches IT operations, campus safety teams, and district communications functions responsible for emergency response coordination.
Governance and operations are run by Fort Bend ISD staff who operate and maintain both Cisco Unified Communications Manager and Cisco Emergency Responder, with ongoing management of ERLs, ELINs and emergency notification processes. The stated outcome from these integrations is improved first responder callback and location accuracy when interfacing with county 911 services, aligning the Cisco Emergency Responder deployment with practical emergency response requirements.
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Fort Zumwalt School District | Education | 2786 | $256M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2019 | World Wide Technology |
In 2019, Fort Zumwalt School District implemented Cisco Emergency Responder as part of a district-wide Cisco Unified Communications deployment. The project was delivered by World Wide Technology under the Cisco State of Missouri contract and targeted emergency communications and campus safety operations across the U.S. Midwest district.
Cisco Emergency Responder was configured to provide E911 routing, caller-location notification, and on-site security alerts, aligning with the Critical Event Management category. The implementation was architected on the district-wide Cisco collaboration platform, tying emergency call routing to location services and notification capabilities to support school safety workflows.
Operational coverage included all district sites and addressed business functions in IT operations, campus security, and emergency response. The deployment ensured emergency calls route to the correct PSAP and, after go live, the broader Cisco collaboration rollout enabled the district to shift 17,500 students and 3,000 staff to remote learning during the COVID-19 pandemic.
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Houston Community College | Education | 12 | $2M | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2016 | n/a |
In 2016, Houston Community College planned an on-premise deployment of Cisco Emergency Responder as documented in its SIP trunking RFP 16-27, with delivery required by March 2016. The procurement specified a Critical Event Management implementation focused on E911/PSAP handoff using HCC-assigned Emergency Resource Locators, establishing the primary scope for the deployment.
The implementation centered on Cisco Emergency Responder installed on premises, configured to manage Emergency Resource Locator assignments and ERL-based PSAP routing logic. Functional configuration emphasis included ERL provisioning mapped to campus sites, location resolution for SIP-originated emergency calls, and on-site emergency notification capabilities consistent with Critical Event Management workflows.
Integrations documented in the RFP included SIP trunking interfaces for voice call admission and E911/PSAP handoff, with the Cisco Emergency Responder acting as the emergency control point for PSAP routing based on assigned ERLs. Operational coverage was scoped to Houston Community College campuses, with the application intended to support emergency communications and PSAP routing across HCC sites.
Procurement documentation framed governance and rollout timing, the RFP required delivery by March 2016 and specified ERL-based routing and on-site notification as procurement requirements. These requirements define the implementation deliverables and the operational objective to provide accurate ERL-based PSAP routing and campus-level emergency notification.
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Government | 10000 | $1.9B | United States | Cisco Systems | Cisco Emergency Responder | Critical Event Management | 2009 | n/a |
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