List of Cisco ThousandEyes Customers
Cisco
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco ThousandEyes customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco ThousandEyes for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco ThousandEyes for Application Performance Management include: Iberdrola, a Spain based Utilities organisation with 44701 employees and revenues of $49.21 billion, D.R. Horton, a United States based Construction and Real Estate organisation with 14341 employees and revenues of $34.25 billion, Admiral, a United Kingdom based Insurance organisation with 11000 employees and revenues of $4.61 billion, Close Brothers, a United Kingdom based Banking and Financial Services organisation with 4000 employees and revenues of $793.0 million, Milano Serravalle - Milano Tangenziali, a Italy based Transportation organisation with 585 employees and revenues of $328.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco ThousandEyes, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral | Insurance | 11000 | $4.6B | United Kingdom | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2020 | n/a |
In 2020, Admiral deployed Cisco ThousandEyes to gain multi-cloud and API visibility for customer digital experience and IT service operations. Cisco ThousandEyes was implemented as an Application Performance Management solution to instrument cloud paths and API endpoints supporting approximately 7,000 hybrid workers and nine million customers.
The deployment was accelerated from sandbox to production during the March 2020 COVID remote-work surge, compressing pilot timelines and prioritizing immediate operational telemetry. The implementation included Cloud Insights and API Monitoring modules, delivering end-to-end visibility into cloud transit, API health, and SLA-oriented alerting to surface incidents to operations teams.
The program was scoped to IT service operations and digital channels, aligning monitoring outputs with a two-hour downtime SLA and an explicit focus on reducing mean-time-to-resolve. Operational rollout connected ThousandEyes telemetry to incident response and support workflows, enabling continuous monitoring of hybrid workforce connectivity and customer-facing APIs while informing governance of digital service availability.
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Close Brothers | Banking and Financial Services | 4000 | $793M | United Kingdom | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2022 | n/a |
In 2022, Close Brothers deployed Cisco ThousandEyes as part of a £50M Back Office Cloud programme to instrument and monitor its cloud-first architecture, the deployment is positioned within the Application Performance Management layer. The programme included migrations to Azure, Snowflake, and Alfa V5, an 800K plus document move into OpenText ExStream supporting approximately 600 users, and targeted serverless patterns using AWS Lambda for secure PII handling.
Cisco ThousandEyes was configured to provide network and application performance visibility across the new cloud estate, delivering category-aligned capabilities such as end-to-end transaction visibility and synthetic monitoring to surface connectivity and application experience issues. The implementation aligned ThousandEyes telemetry with cloud components and data platforms, providing a monitoring lens over application flows that traverse Azure, Snowflake data pipelines, Alfa V5 interfaces, and AWS Lambda processing.
The implementation was integrated into the wider operational stack, coexisting with BMC Control-M batch orchestration via the IBM stack and a federated identity setup where OTDS single sign on was integrated with Azure AD. Operational coverage focused on back office and shared services, with deployment activities executed through Agile sprints, dress rehearsals, and user acceptance testing to meet FCA and GDPR requirements, and involved testers, business analysts, architects, and third party vendors.
Governance and delivery were led by a Senior Technical Project Manager from July 2022 to December 2023 who managed technical delivery, coordinated testers and shared services, and aligned rollout sequencing with compliance gates. Cisco ThousandEyes was restated as the Application Performance Management tool providing sustained observability as part of the programme, and its adoption was embedded into operational workflows and monitoring governance without mention of specific outcome metrics.
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D.R. Horton | Construction and Real Estate | 14341 | $34.3B | United States | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2022 | n/a |
In 2022, D.R. Horton deployed Cisco ThousandEyes as part of an Application Performance Management program alongside AppDynamics across its corporate enterprise and application stacks. The deployment is framed within IT operations and security initiatives led by the IT Operations Team Lead, and it targeted both application level and network level visibility across production and non production environments.
Cisco ThousandEyes was implemented with synthetics page load testing, certificate expiration monitoring, and Enterprise Agents to provide distributed network telemetry. The implementation included endpoint agents for remote user troubleshooting, network enterprise agent LAN tests between division offices and data centers, and helpdesk dashboards for endpoint agent diagnostics. ThousandEyes was used in conjunction with AppDynamics and Grafana to develop executive and technical dashboards and custom analytics queries.
Integrations explicitly included integration of ThousandEyes endpoint agents into Microsoft SCCM for automated and on demand deployment, and collaboration with security to capture certificate monitoring requirements. Monitoring policies and alerting were integrated with Microsoft Teams, PagerDuty, OpsGeni, and Office 365 Exchange, and ThousandEyes synthetics covered key applications and collaboration platforms. The deployment spanned 100 plus division offices for enterprise agents and included LAN and throughput testing across VLAN segments and routed links between divisions and data centers.
Operational governance covered training, runbook and SLA development, and cross functional incident leadership. The IT Operations Team Lead trained security and helpdesk teams on using Cisco ThousandEyes and AppDynamics, developed standardized event and application naming conventions, and led incident resolution calls with leadership, networking, security, infrastructure, application development, and vendor groups to identify and catalog root causes. The implementation produced stated outcomes including improved remote troubleshooting, reduced incident resolution times substantially, reduced downtime, increased performance, and faster mean time to resolution through combined Cisco ThousandEyes and AppDynamics monitoring and operational processes.
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Iberdrola | Utilities | 44701 | $49.2B | Spain | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2021 | n/a |
In 2021, Iberdrola deployed Cisco ThousandEyes as an Application Performance Management solution to monitor workforce collaboration and videoconferencing across its global estate. The implementation targeted visibility and quality monitoring for approximately 800 meeting rooms worldwide and centralized collaboration service telemetry for IT operations.
Deployment architecture used Enterprise Agents and Endpoint Agents to collect network path, latency, jitter, packet loss, and end user call metrics, enabling correlation of network telemetry with session quality for collaboration applications. The implementation leveraged Cisco ThousandEyes collaboration monitoring capabilities consistent with Webex and other videoconference monitoring modules to present application layer call quality alongside network measurements.
Operational scope included IT operations and unified communications teams responsible for meeting room estates and helpdesk support, with monitoring data routed to central dashboards for incident triage and root cause analysis. Agent based instrumentation provided visibility across LAN segments and user endpoints, mapping service paths to isolate access, transport, or endpoint related faults impacting calls.
Outcomes reported in the case study include a reduction in videoconference related support calls in Spain from roughly 1,000 to two per month and improved call reliability, reflecting fewer user facing disruptions and faster incident resolution. Cisco ThousandEyes, described here by its full product name, delivered the Application Performance Management telemetry that enabled those operational improvements.
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Milano Serravalle - Milano Tangenziali | Transportation | 585 | $328M | Italy | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2019 | n/a |
In 2019, Milano Serravalle - Milano Tangenziali implemented Cisco ThousandEyes as an Application Performance Management solution to instrument and monitor digital experience across its network and cloud-connected services. The deployment was driven by Information Technology - Direzione Innovazione and focused on end-to-end visibility for both operational and business-facing applications.
Cisco ThousandEyes was configured to deliver network and application visibility across hybrid and cloud environments, with emphasis on synthetic transaction monitoring, network path visualization, DNS and HTTP transaction insights, and cloud reachability checks consistent with Application Performance Management capabilities. Configuration work aligned ThousandEyes monitoring profiles with enterprise switching and routing topologies, and with software defined access objectives implemented through Cisco DNA Center.
The ThousandEyes implementation was integrated with on-premises and cloud security and infrastructure components that are part of the company environment, including Cisco ISE for identity based access controls, Cisco Firepower for firewall policy context, and Cisco DNA Center for network automation and operational telemetry. The monitoring fabric also interfaced with Zscaler Internet Access and Zscaler Private Access for cloud access visibility, and with virtualized data center platforms VMware vSphere and Nutanix to correlate application performance with infrastructure state. ThousandEyes feeds were consumed alongside identity and collaboration systems Active Directory, Microsoft 365, Entra ID and Exchange, and were accessible to endpoint and device management tools such as NinjaOne, Cynet and Sophos EDR.
Operationally the deployment covered processes owned by the Information Technology - Direzione Innovazione team in the Greater Milan Metropolitan Area and was used to surface actionable telemetry into network operations for Layer 2 and Layer 3 switching, VLAN management and policy enforcement. Governance centered on aligning monitoring alerts and network telemetry with identity driven segmentation from Cisco ISE and with firewall policy controls, and the IT team coordinated integration work with third party vendors to ensure configuration consistency across security, network and virtualization stacks.
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Government | 1000 | $250M | United States | Cisco Systems | Cisco ThousandEyes | Application Performance Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating Cisco ThousandEyes
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FAQ - APPS RUN THE WORLD Cisco ThousandEyes Coverage
Cisco ThousandEyes is a Application Performance Management solution from Cisco Systems.
Companies worldwide use Cisco ThousandEyes, from small firms to large enterprises across 21+ industries.
Organizations such as Iberdrola, D.R. Horton, Admiral, Close Brothers and Milano Serravalle - Milano Tangenziali are recorded users of
Cisco ThousandEyes for Application Performance Management.
Companies using Cisco ThousandEyes are most concentrated in Utilities, Construction and Real Estate and Insurance, with adoption spanning over 21 industries.
Companies using Cisco ThousandEyes are most concentrated in Spain, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco ThousandEyes across Americas, EMEA, and APAC.
Companies using Cisco ThousandEyes range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 50%.
Customers of Cisco ThousandEyes include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco ThousandEyes customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Application Performance Management.