Admiral Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Admiral and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Admiral employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Admiral has purchased the following applications: AudaQuantex for Insurance Claims Management in 2017, Cisco ThousandEyes for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Admiral is running and its propensity to invest more and deepen its relationship with Audatex , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Admiral revenues, which have grown to $4.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Admiral intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Audatex | Legacy | AudaQuantex | Insurance Claims Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017 Admiral engaged Audatex to design and operationalise an automated middle-office claims solution using AudaQuantex as part of an Insurance Claims Management initiative in the United Kingdom. The engagement positioned AudaQuantex as the core application for claims orchestration and operational control across Admiral's UK claims operations.
Configuration and module usage for AudaQuantex are described through product and partnership signals, with inferred deployment of category-aligned capabilities including claims orchestration, workflow automation, rules-based adjudication, estimate authoring and structured audit workflows. AudaQuantex was used to centralise routine decisioning and exception routing, supporting standard functional workflows such as triage, adjudication, and approvals within a middle-office processing layer.
Operational coverage focused on middle-office claims functions within Admiral's UK claims organization, with the solution designed to interface with insurer back-office systems and external repairer data feeds as is typical for Insurance Claims Management implementations. The deployment emphasis was on automating handoffs and structured data capture to reduce manual intervention in estimate creation and claims progression.
Governance and rollout activity concentrated on operationalising automated processing, redefining claims handling workflows and establishing exception management protocols to support more automated decisioning. The stated intent of the Audatex engagement was to increase claims automation and operational efficiency in the UK market, aligning AudaQuantex functionality with Admiral's middle-office claims processes.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco ThousandEyes | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, Admiral deployed Cisco ThousandEyes to gain multi-cloud and API visibility for customer digital experience and IT service operations. Cisco ThousandEyes was implemented as an Application Performance Management solution to instrument cloud paths and API endpoints supporting approximately 7,000 hybrid workers and nine million customers.
The deployment was accelerated from sandbox to production during the March 2020 COVID remote-work surge, compressing pilot timelines and prioritizing immediate operational telemetry. The implementation included Cloud Insights and API Monitoring modules, delivering end-to-end visibility into cloud transit, API health, and SLA-oriented alerting to surface incidents to operations teams.
The program was scoped to IT service operations and digital channels, aligning monitoring outputs with a two-hour downtime SLA and an explicit focus on reducing mean-time-to-resolve. Operational rollout connected ThousandEyes telemetry to incident response and support workflows, enabling continuous monitoring of hybrid workforce connectivity and customer-facing APIs while informing governance of digital service availability.
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