List of Cisco Webex Experience Management (ex CloudCherry) Customers
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Since 2010, our global team of researchers has been studying Cisco Webex Experience Management (ex CloudCherry) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Webex Experience Management (ex CloudCherry) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Webex Experience Management (ex CloudCherry) for Customer Experience include: John Lewis Partnership, a United Kingdom based Retail organisation with 80000 employees and revenues of $14.90 billion, Puma North America, a United States based Manufacturing organisation with 3710 employees and revenues of $3.00 billion, Bob Mills Furniture, a United States based Retail organisation with 250 employees and revenues of $50.0 million, Techna Glass, a United States based Automotive organisation with 223 employees and revenues of $30.0 million, SnackNation, a United States based Consumer Packaged Goods organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Webex Experience Management (ex CloudCherry), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bob Mills Furniture | Retail | 250 | $50M | United States | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2018 | n/a |
In 2018, Bob Mills Furniture implemented Cisco Webex Experience Management (ex CloudCherry) to improve Customer Experience across its retail organization. The deployment targeted store-level feedback and executive reporting, and was used company-wide as part of quarterly improvement goals. Implementation focused on NPS measurement and company-recommended goal tracking to align store teams, the CX group, and executives around prioritized experience improvements.
Cisco Webex Experience Management was configured to capture transactional and experience surveys, produce rolling NPS dashboards, and surface recommended goals that highlighted priority areas such as delivery performance and in-store environment drivers. The platform structure enabled the CX team to quantify drivers of customer sentiment and present clear opportunity areas to the executive team, turning qualitative pain points into measurable improvement workstreams. Configuration and workflow routing supported store managers and front-line staff receiving targeted feedback and tracking progress against quarterly objectives.
Governance and process changes accompanied the technical rollout, with a quarterly company-wide goal program that tied incentives to NPS improvements and drove employee buy-in at all levels. The incentive program that rewarded stores achieving a 10 percent NPS increase resulted in two employees winning a trip to Disneyland and helped Bob Mills Furniture raise its rolling NPS into the high 60s. Company reporting and comments from Dyson indicate the Webex Experience Management insights directly informed decisions to preserve the in-store experience while concentrating efforts on improving the delivery experience.
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Clearview Federal Credit Union | Banking and Financial Services | 10 | $1M | United States | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2018 | n/a |
In 2018, Clearview Federal Credit Union implemented Cisco Webex Experience Management (ex CloudCherry) to centralize member feedback and operationalize insights across the organization, aligning the initiative with the Customer Experience agenda. The deployment established a single platform for collecting member feedback and surfacing relevant data to frontline and back-office teams to inform service and process changes.
Clearview used the Cisco Webex Experience Management platform as a cloud-based feedback and insight system to aggregate member responses, enable analytics and reporting, and drive closed-loop action workflows typical of Customer Experience implementations. Configuration focused on making feedback visible to business owners, defining tickets or action items from member input, and creating recurring reporting to track feedback metrics.
The operational scope spans almost 60 employees using the Cisco Webex Experience Management platform, with users distributed across marketing, human resources, training, digital experience, member experience, the financial center, care center, finance, compliance, member insights, consumer lending, real estate lending, and the executive leadership team. This cross-functional coverage positioned the platform to inform both customer-facing operations and internal process owners.
Governance and process changes were driven by senior leadership commitment, with Clearview establishing new processes for acting on data and making improvement of feedback metrics a shared priority. Today Clearview has nearly 60 employees using Cisco Webex Experience Management to deliver better member experiences, with the platform embedded in ongoing feedback collection, insight distribution, and action management routines.
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John Lewis Partnership | Retail | 80000 | $14.9B | United Kingdom | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2014 | n/a |
In 2014, John Lewis Partnership plc implemented Cisco Webex Experience Management (ex CloudCherry) from Cisco Systems. The Cisco Webex Experience Management deployment focused on Customer Experience workflows, aligning structured feedback capture with customer engagement and internal stakeholder communications across the organization.
The implementation included configuration of survey orchestration, multichannel feedback capture, real time analytics and executive dashboarding, and text analytics for unstructured comments. Cisco Webex Experience Management was provisioned to deliver role based dashboards and reporting to customer experience teams and senior stakeholders, supporting ongoing voice of customer programs and operational feedback loops.
The broader IT environment supporting the deployment included ServiceNow for 2nd line incident and request management, AirWatch for iPhone and iPad configuration, and a Citrix and VMware virtual environment that enabled offshore collaboration, with Cisco Webex Experience Management operating alongside these systems. Operational coverage extended into the Managing Directors office, the Personnel department, IT support teams and project teams engaged in vendor coordination and rollout activities.
Governance and rollout were executed with onsite support and handover, the senior onsite support analyst serving as focal point for Cisco Webex and video conferencing services to help launch new services and to provide training. The staff promoted and showcased Webex and video conferencing capabilities to maximize return on investment, and were commended for customer service excellence for delivering IT under cost pressure.
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Manufacturing | 3710 | $3.0B | United States | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2017 | n/a |
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Consumer Packaged Goods | 40 | $4M | United States | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2019 | n/a |
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Automotive | 223 | $30M | United States | Cisco Systems | Cisco Webex Experience Management (ex CloudCherry) | Customer Experience | 2014 | n/a |
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Buyer Intent: Companies Evaluating Cisco Webex Experience Management (ex CloudCherry)
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