List of CitizenLab Platform Customers
Brussels, 1000,
Belgium
Since 2010, our global team of researchers has been studying CitizenLab Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CitizenLab Platform for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CitizenLab Platform for Community Management include: Newham Council, a United Kingdom based Government organisation with 1903 employees and revenues of $179.0 million, City of Lancaster, a United States based Government organisation with 512 employees and revenues of $115.0 million, INJUV, a Chile based Government organisation with 126 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using CitizenLab Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CitizenLab Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Lancaster | Government | 512 | $115M | United States | Go Vocal | CitizenLab Platform | Community Management | 2020 | n/a | In 2020 the City of Lancaster implemented the CitizenLab Platform to support Community Management for its Department of Neighborhood Empowerment, launching the public portal branded as Engage Lancaster. The CitizenLab Platform was chosen to centralize online project publication and community engagement workflows while meeting requirements for ease of use and strong language accessibility. The implementation configured the CitizenLab Platform to publish approved projects online, surface participation opportunities, and provide multilingual participation paths and accessibility features consistent with Community Management functionality. The DoNE team emphasized hands-on support and engagement expertise during configuration, aligning platform capabilities with stakeholder prioritization for neighborhood outreach and inclusive input collection. Governance and rollout were driven by DoNE convening cross-stakeholder workshops to identify engagement priorities and a plan for ensuring everyone could be heard, leveraging best practices drawn from CitizenLab’s network of over 300 local governments and organizations. The program design focused on operationalizing standardized engagement workflows within the CitizenLab Platform, embedding municipal governance practices into online consultation processes and planning phased project onboarding through Engage Lancaster. | |
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INJUV | Government | 126 | $18M | Chile | Go Vocal | CitizenLab Platform | Community Management | 2020 | n/a | In 2020, INJUV implemented the CitizenLab Platform as its Community Management solution to centralize youth-facing participatory channels for public programs. The deployment was scoped to support INJUV’s government-led engagement activities, with the CitizenLab Platform configured to manage public consultations and structured participation workflows targeted at millennial cohorts and sustainability initiatives. Configuration work focused on standard Community Management capabilities, including idea collection and prioritization, structured consultations and surveys, discussion forums, project pages for discrete engagement initiatives, moderation controls, and role-based administration for program managers and facilitators. The CitizenLab Platform was presented and provisioned with vendor-led project setup and tailored advisory support, reflecting the supplier note that CitizenLab’s team assisted in project configuration and rollout. Operational coverage emphasized program-level adoption within INJUV, aligning the CitizenLab Platform with multiple community engagement projects rather than enterprise back office systems. No specific third party system integrations were disclosed, and governance implementation prioritized participation workflows, moderation processes, and administrator training delivered during the setup engagement. The narrative aligns INJUV, CitizenLab Platform, Community Management and public engagement functions, and reflects explicit vendor statements that CitizenLab works with over 200 cities and governments and provides hands-on configuration and advisory support for government clients. | |
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Newham Council | Government | 1903 | $179M | United Kingdom | Go Vocal | CitizenLab Platform | Community Management | 2020 | n/a | In 2020 Newham Council deployed the CitizenLab Platform for the Queen’s Market Good Growth Programme, a £4.1 million project to include residents in urban planning decisions. The deployment targeted consultation on four urban planning projects across the borough and supported phased public engagement that began in 2019 and moved into a third round of digital consultation in August and September 2020. The CitizenLab Platform was used as a Community Management tool to collect and structure qualitative and quantitative input, enable idea submission, prioritize community preferences, and solicit ranked feedback on final design briefs. CitizenLab Platform configuration centered on public consultation workflows, participatory prioritization modules, and content publication for twelve emergent priorities across the four project sites. Operational coverage included residents, local businesses, and shoppers across the London Borough of Newham, with the platform serving urban planning and public realm decision making processes. The engagement was delivered as an accessible web-based consultation layer connecting community inputs to council planning teams, and the platform recorded ranked ideas and comments for each of the four projects. Governance followed a phased consultation cadence, with the third phase executed on the CitizenLab Platform to refine final design briefs and capture prioritization data. The Council’s final report and the CitizenLab case study display the results of Newham residents’ priorities, documenting the outputs of the platform-enabled consultations. |
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