List of Civica CarelinkPlus Customers
Civica UK
2 Burston Road,,
London, SW15 6AR,
United Kingdom
London, SW15 6AR,
United Kingdom
44 20 7760-2896
Professional Services
2242
$313M
Since 2010, our global team of researchers has been studying Civica CarelinkPlus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica CarelinkPlus for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica CarelinkPlus for Patient Management include: BlueCross Aged Care, a Australia based Healthcare organisation with 4000 employees and revenues of $1.17 billion, BaptistCare, a Australia based Non Profit organisation with 12000 employees and revenues of $465.0 million, City of Kingston, Australia, a Australia based Government organisation with 1600 employees and revenues of $316.0 million, Villa Maria Catholic Homes, a Australia based Non Profit organisation with 3020 employees and revenues of $292.0 million, mecwacare, a Australia based Non Profit organisation with 3971 employees and revenues of $236.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica CarelinkPlus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Civica CarelinkPlus customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BaptistCare | Non Profit | 12000 | $465M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2013 | n/a |
In 2013, BaptistCare deployed Civica CarelinkPlus. Civica CarelinkPlus was implemented as a Patient Management application to align workforce rostering and client scheduling with payroll processes, establishing a direct relationship between BaptistCare Civica CarelinkPlus Patient Management and workforce payroll operations.
The implementation focused on rostering and scheduling capabilities typical of Patient Management systems, configured to feed roster and shift data into payroll workflows. Functional configuration emphasized roster-to-pay rules and award compliance, while CarelinkPlus operated alongside Chris21 for payroll and Kronos for complementary roster functions as explicitly integrated systems in operational practice. The deployment included data housekeeping and schedule reconciliation routines to ensure roster accuracy prior to payroll processing.
Operational governance covered national payroll management for approximately 1600 employees, with a payroll team of seven responsible for ongoing maintenance. Processes implemented included documented payroll procedures, GL and EFT payment reconciliation workflows, periodic audits, end of year reconciliations, and compliance checks to meet legislative requirements. One stated outcome from the rollout was consolidating two fortnightly payrolls into a single fortnightly payroll, which reduced administrative overhead and allowed the payroll team to focus on process streamlining and training.
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BlueCross Aged Care | Healthcare | 4000 | $1.2B | Australia | Civica | Civica CarelinkPlus | Patient Management | 2014 | n/a |
In 2014 BlueCross Aged Care implemented Civica CarelinkPlus, deploying a Patient Management application to support client care and workforce management functions across BlueCross Community and Residential Services in the broader Melbourne community. The Civica CarelinkPlus implementation was delivered as a named Client and Workforce Management Application program with a documented project budget of 700K, and the rollout targeted several business units responsible for residential and in‑home aged care services.
The implementation configured Civica CarelinkPlus to cover core Patient Management workflows, including client records and care planning, rostering and workforce management, scheduling and visit coordination, and clinical documentation and medication administration. Configuration work included requirements elicitation led by the project manager, workshop facilitation, user acceptance testing and staged releases to production to establish operational use and BAU activities.
The CarelinkPlus program was executed alongside parallel IT initiatives at BlueCross, notably a CRM enhancement release, a mobile device management deployment and a migration to Office 365, requiring coordination of cutover windows and user enablement across teams. Operational coverage focused on Community and Residential Services, with governance routed through the organisation's project delivery framework and close stakeholder engagement with project sponsors and business leads.
Project governance emphasized hands on delivery, with the project manager chairing workshops, resolving issues during testing, guiding users through UAT, and formalizing BAU handover and continuous improvement practices. Civica CarelinkPlus was positioned as the central Patient Management platform for client and workforce processes, with configuration and rollout supervised by established governance and stakeholder engagement processes.
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CareChoice Australia | Healthcare | 1000 | $200M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2018 | n/a |
In 2018, CareChoice Australia deployed Civica CarelinkPlus as its Patient Management application to centralize clinical records and standardize care coordination across its Australian aged care operations. The initial deployment emphasized digitizing client records and embedding person centered care workflows into daily clinical practice to support nursing and care staff documentation and scheduling.
The Civica CarelinkPlus implementation delivered core Patient Management capabilities including client record management, electronic care planning and assessments, rostering and scheduling, medication administration workflows, incident and clinical notes capture, and standard reporting modules. Civica CarelinkPlus was configured to enforce role based access controls and clinician sign off on care plans, reflecting common governance patterns for patient management systems.
Operational rollout accounted for existing staff experience with Carelink, My Recruitment+, Emplive, and Chronos, with training and change management tailored to users who were already proficient in those tools. The implementation narrative focused on aligning care planning, rostering, and documentation processes to reduce duplication of effort between clinical and administrative teams.
Governance and process changes centered on formalizing care plan authoring and review workflows, establishing audit trails for clinical documentation, and assigning centralized administration for master data such as client demographics and service schedules. Implementation workstreams emphasized configuration of assessment templates and clinician sign off authorities to support consistent person centered care delivery under the Civica CarelinkPlus Patient Management environment.
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CatholicCare | Non Profit | 550 | $61M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2018 | n/a |
In 2018 CatholicCare implemented Civica CarelinkPlus for Patient Management. The deployment focused on client intake, case management and care coordination to support the organisation's Support Services while aligning with finance reporting and budgeting processes.
The Finance Systems Manager led configuration, master data cleansing and integration work from November 2018 through December 2020 in Sydney, Australia. Civica CarelinkPlus was configured to handle client records, care planning workflows, assessment capture and scheduling, consistent with Patient Management functional patterns.
Operational integration used ETL pipelines and XLONE reporting to feed TechnologyOne on premise ERP modules including Enterprise Budgeting, Purchasing and General Ledger. Additional system integrations explicitly included Micropay for payroll, ThankQ for fundraising CRM, Ento for workforce management and Promaster for rostering and operational support, creating end to end data flows between Civica CarelinkPlus and core back office systems.
Governance and process work concentrated on data integrity, standardized intake and case workflows, and iterative improvement for Support Services and finance processes. Ongoing configuration ownership resided with the finance systems function which orchestrated ETL, reporting and cross system reconciliation between Civica CarelinkPlus and the connected finance and HR systems.
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Central Gippsland Health | Healthcare | 647 | $109M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2016 | n/a |
In 2016 Central Gippsland Health implemented Civica CarelinkPlus as its primary Patient Management application, formalizing electronic patient administration and appointment workflows. The deployment established Civica CarelinkPlus as the system of record for registration and scheduling, aligning the application with clinical and administrative activities across the health service.
The implementation focused on core Patient Management capabilities typical of the category, including patient demographics and registration, admissions and discharge processing, outpatient scheduling and referral handling, and bed and patient flow coordination. Configuration work centered on role based access and form configuration, with a named CarelinkPlus System Administrator responsible for ongoing system configuration, release control and user support.
Governance for the application emphasized centralized administration and local operational ownership, the System Administrator serving as the control point for configuration changes, access provisioning and operational tickets. Clinical administration, front desk registration and scheduling teams were primary business functions impacted, with process standardization and documented workflows used to support training and daily operations.
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Government | 1600 | $316M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2021 | n/a |
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Non Profit | 3000 | $222M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2014 | n/a |
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Non Profit | 191 | $22M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2015 | n/a |
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Healthcare | 265 | $22M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2015 | n/a |
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Non Profit | 3971 | $236M | Australia | Civica | Civica CarelinkPlus | Patient Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Civica CarelinkPlus
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Civica CarelinkPlus. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Civica CarelinkPlus for Patient Management include:
- Airbus, a France based Aerospace and Defense organization with 56000 Employees
- Civica Australia, a Australia based Professional Services company with 350 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | 2025-01-14 |
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Civica Australia | Professional Services | 350 | $40M | Australia | 2024-12-06 |
FAQ - APPS RUN THE WORLD Civica CarelinkPlus Coverage
Civica CarelinkPlus is a Patient Management solution from Civica.
Companies worldwide use Civica CarelinkPlus, from small firms to large enterprises across 21+ industries.
Organizations such as BlueCross Aged Care, BaptistCare, City of Kingston, Australia, Villa Maria Catholic Homes and mecwacare are recorded users of
Civica CarelinkPlus for Patient Management.
Companies using Civica CarelinkPlus are most concentrated in Healthcare, Non Profit and Government, with adoption spanning over 21 industries.
Companies using Civica CarelinkPlus are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Civica CarelinkPlus across Americas, EMEA, and APAC.
Companies using Civica CarelinkPlus range from small businesses with 0-100 employees - 6.67%, to mid-sized firms with 101-1,000 employees - 53.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Civica CarelinkPlus include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Civica CarelinkPlus customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Patient Management.