List of Civica Cx Housing Management Software Customers

Civica UK

2 Burston Road,,
London, SW15 6AR,
United Kingdom

https://www.civica.co.uk/

44 20 7760-2896

Professional Services

2242

$313M

Since 2010, our global team of researchers has been studying Civica Cx Housing Management Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Civica Cx Housing Management Software for Real Estate Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Civica Cx Housing Management Software for Real Estate Property Management include: North East Ambulance Service NHS Trust, a United Kingdom based Healthcare organisation with 6614 employees and revenues of $1.00 billion, Places for People, a United Kingdom based Construction and Real Estate organisation with 5723 employees and revenues of $1.00 billion, A2Dominion Group, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $556.0 million, Swan Housing Group, a United Kingdom based Construction and Real Estate organisation with 430 employees and revenues of $230.0 million and many others.

Contact us if you need a completed and verified list of companies using Civica Cx Housing Management Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Civica Cx Housing Management Software customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
A2Dominion Group	Non Profit	1000	$556M	United Kingdom	Civica	Civica Cx Housing Management Software	Real Estate Property Management	2018	n/a	In 2018, A2Dominion Group implemented Civica Cx Housing Management Software as its core Real Estate Property Management application. The deployment established a central platform for resident contact handling and housing operations within the group’s residential property business in the United Kingdom, and the application became the primary interface for contact centre agents managing phone and email enquiries. Civica Cx Housing Management Software was configured to support contact centre workflows, repairs booking and case management, and tenant records and communications, reflecting standard Real Estate Property Management functional patterns. Contact centre agents used the system for first point of contact activities, advice and assistance on a range of housing queries, and for logging and scheduling repair jobs. The implementation operated alongside in-house CMS, Clearview, and Microsoft Dynamics 365 Unified Service Desk to surface resident data and enable smoother case handoffs between channels. Operational scope centered on customer service and housing operations teams, with governance focused on scripted contact handling, standardized repair booking procedures and integrated escalation paths to align front line processes with system workflows.
North East Ambulance Service NHS Trust	Healthcare	6614	$1.0B	United Kingdom	Civica	Civica Cx Housing Management Software	Real Estate Property Management	2018	n/a	In 2018, North East Ambulance Service NHS Trust implemented Civica Cx Housing Management Software. Civica Cx Housing Management Software was deployed as the Trusts Real Estate Property Management application to manage housing and property administration functions across the organization. The implementation focused on core Real Estate Property Management capabilities, with configuration aligned to tenancy management, a centralized property and asset register, repairs and maintenance workflow orchestration, allocations and voids processing, and a customer self service portal. Civica Cx Housing Management Software was configured to support case intake, service request lifecycle tracking, and standard reporting and record keeping common to housing operations. Operationally the deployment was integrated with the Trusts public website using Civica Experience, which provided a customer facing portal and survey entry point for housing interactions. Governance centered on embedding housing case workflows and repair ticketing processes into the application, and operational ownership rested with estates and housing administrative teams within the Trust.
Places for People	Construction and Real Estate	5723	$1.0B	United Kingdom	Civica	Civica Cx Housing Management Software	Real Estate Property Management	2019	n/a	In 2019 Places for People implemented Civica Cx Housing Management Software as part of the Synergy program, a ВЈ30 Million business transformation to consolidate seven Registered Landlord partner companies into a single operating model. The implementation was scoped as an enterprise Real Estate Property Management deployment supporting approximately 80,000 customer accounts, 30,000 home ownership customers, and management of 110,000 rented or leasehold properties across England and Scotland. The Civica Cx Housing Management Software implementation delivered a comprehensive set of functional capabilities, including property maintenance workflows, tenancy and home ownership management, customer account management with debt recovery and tenancy enforcement, program of works and property compliance tracking, property sales processing, and specialist support workflows for vulnerable customers. The program also encompassed CRM and Customer Portal functional requirements, telephony-enabled customer engagement, and management workflows for third party managing agents and support agents to support sustainable tenancies. Integrations and system composition were defined up front, with Civica Cx working alongside Civica Keystone and a Salesforce stack including Service Cloud, Field Service Lightning, and Community Cloud, plus telephony solutions from Five9 and Avaya, and supplier involvement from IBM to facilitate the system build phase. The implementation architecture focused on orchestrating core customer service and operational systems, integrating CRM, portal, field service, telephony, and housing management capabilities to enable end to end case and asset lifecycle processing. Governance and process transformation were central to the rollout, with the program establishing functional workstreams, realigning Business Analysts and stakeholder groups, and using BPMN2 methodology to standardize processes across the seven landlords. Azure DevOps was configured as the project traceability engine with work items tracking products, decisions, risks, issues, and actions, while Microsoft Project provided milestone planning and weekly reporting to project boards. The delivery team completed peer review and sign off of 220 business processes and associated user stories through workshops, page turn walkthroughs, and stakeholder approvals in preparation for supplier design discovery. The implementation retained a strict compliance focus, documenting regulatory differences for operations in England and Scotland and capturing business rules and acceptance criteria in user stories to ensure the Civica Cx Housing Management Software met statutory housing sector requirements. The program narrative emphasizes structured process rationalization, cross-supplier coordination, and centralized traceability as the mechanisms used to align stakeholders and prepare the integrated Real Estate Property Management environment for system design and build.
	Construction and Real Estate	430	$230M	United Kingdom	Civica	Civica Cx Housing Management Software	Real Estate Property Management	2017	n/a

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Buyer Intent: Companies Evaluating Civica Cx Housing Management Software

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Civica Cx Housing Management Software. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Civica Cx Housing Management Software for Real Estate Property Management include:

Sauce Australia, a Australia based Professional Services organization with 110 Employees
3C Shared Services United Kingdom, a United Kingdom based Government company with 59 Employees
Community Gateway Association, a United Kingdom based Non Profit organization with 169 Employees

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