List of CivicPlus Mass Notification System Customers
CivicPlus
302 South 4th Street, Suite 500,
Manhattan, 66502, KS,
United States
Manhattan, 66502, KS,
United States
1 888-228-2233
Professional Services
950
$100M
Since 2010, our global team of researchers has been studying CivicPlus Mass Notification System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CivicPlus Mass Notification System for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CivicPlus Mass Notification System for Critical Event Management include: Village of Wellington, FL, a United States based Government organisation with 310 employees and revenues of $116.0 million, City of Lebanon, New Hampshire, a United States based Government organisation with 161 employees and revenues of $49.0 million, City of Lackawanna, NY, a United States based Government organisation with 200 employees and revenues of $33.0 million, Stanton County United States, a United States based Government organisation with 50 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using CivicPlus Mass Notification System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Lackawanna, NY | Government | 200 | $33M | United States | CivicPlus | CivicPlus Mass Notification System | Critical Event Management | 2023 | n/a |
In 2023, the City of Lackawanna, NY implemented the CivicPlus Mass Notification System from CivicPlus. The CivicPlus Mass Notification System is deployed as a Critical Event Management solution to issue urgent notifications, emergency instructions, warnings, and routine communications to subscribed residents via email, text message, and voicemail. Implementation centered on public safety and municipal communications workflows, enabling subscriber management, channel preference configuration, and template-driven message authoring for rapid incident-driven dispatch. Configuration work included contact database segmentation, scheduling and escalation rules, and multi-channel delivery orchestration consistent with mass notification operational practices.
The CivicPlus Mass Notification System integrates with FEMA's Integrated Public Alert Warning System IPAWS to extend reach to national emergency channels such as the Emergency Alert System, NOAA weather radios, digital road signage, and television broadcasts. The IPAWS integration supplements opt-in channels by enabling area-specific alerts to reach non-subscribed residents, travelers, and visitors within the city footprint. Operational coverage is focused on citywide emergency communications and routine public safety advisories, with rollout tasks covering subscriber opt-in flows, channel preference onboarding, and runbook creation for public safety dispatchers and communications staff. Governance activities emphasized message approval workflows and targeted area dispatching to align municipal notification practices with emergency management protocols.
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City of Lebanon, New Hampshire | Government | 161 | $49M | United States | CivicPlus | CivicPlus Mass Notification System | Critical Event Management | 2019 | n/a |
In 2019 the City of Lebanon, New Hampshire implemented the CivicPlus Mass Notification System. The CivicPlus Mass Notification System was deployed as a Critical Event Management application within an integrated CivicPlus platform, consolidating the city website, agenda and meeting management, recreation modules, and mass notification capabilities to centralize resident communications. The implementation targeted municipal communications across Lebanon's staff and resident audiences in the New England region and enabled residents to self subscribe to topic based alerts for personalized outreach.
Configuration emphasized topic based alerting, subscriber management, and workflow support for routine and emergency outreach, aligning with typical Critical Event Management functional patterns. Integrations were executed within the CivicPlus suite, linking the CivicPlus website, agenda and meeting, and recreation components to surface opt in subscriptions and unify contact lists for outreach segmentation. Operational governance focused on streamlining staff workflows and localized administration so communications teams could manage routine notifications and emergency outreach through the CivicPlus Mass Notification System, enabling more personalized resident notifications.
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Stanton County United States | Government | 50 | $11M | United States | CivicPlus | CivicPlus Mass Notification System | Critical Event Management | 2015 | n/a |
In 2015, Stanton County United States implemented the CivicPlus Mass Notification System in the Critical Event Management category to centralize emergency text alerts and routine resident notifications. The CivicPlus Mass Notification System was provisioned as the county-level public-safety notification platform supporting emergency management communications across Stanton County.
Configuration emphasized broadcast and targeted text alert capabilities, scheduled routine notifications, and subscriber management to maintain resident contact lists and notification preferences. The deployment used standard Critical Event Management functional patterns for alert composition, recipient selection, and multi-channel delivery workflows, aligning operational use with county emergency response procedures.
Operational coverage was county wide, focused on emergency management and public-safety functions, with the system embedded in county alerting workflows and used by emergency management officials and public information officers. Integrations are operationally centered on internal dispatch and emergency operations processes rather than external named vendor systems, reflecting a consolidation of resident outreach and incident notification responsibilities within county government.
Governance included formalizing alert issuance workflows and routine message processes to improve coordination between emergency management, public safety, and community stakeholders. The implementation is credited with faster resident warnings and improved community coordination during wildfires, and it was specifically credited with alerting a resident during the Badger Hole wildfire on April 17, 2018, enabling life and property saving actions.
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Village of Wellington, FL | Government | 310 | $116M | United States | CivicPlus | CivicPlus Mass Notification System | Critical Event Management | 2019 | n/a |
In 2019, the Village of Wellington, FL deployed the CivicPlus Mass Notification System to strengthen municipal emergency communications. The CivicPlus Mass Notification System was implemented as a Critical Event Management solution to coordinate resident alerts and internal staff messaging during severe weather and other incidents.
The municipal deployment emphasized multi-channel alerting capabilities including mass voice, SMS, and channel fallback to maximize community reach. Functional capabilities implemented included mass notifications, channel fallback orchestration to support phone and SMS reach for senior residents, and internal staff messaging to keep public-safety and municipal teams coordinated. These modules align with standard Critical Event Management workflows for incident-triggered broadcasts and escalation.
Operational scope covered public-safety and communications teams within the Village of Wellington, FL and the village resident population, with the configuration and contact management set up to support village-wide alerts. The system was tested during Hurricane Dorian in November 2019 to validate wide-reaching multi-channel alerts and staff communications. Rollout activities focused on configuring alert templates, contact lists, and escalation paths, and governance centered on municipal communications ownership and incident messaging protocols.
Explicit outcomes reported include improved resident reach, provision of phone and SMS fallback for seniors, and enabled internal staff messaging during emergencies. The Village of Wellington, FL CivicPlus Mass Notification System Critical Event Management deployment represents a municipal public-safety and communications implementation in Florida.
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Buyer Intent: Companies Evaluating CivicPlus Mass Notification System
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FAQ - APPS RUN THE WORLD CivicPlus Mass Notification System Coverage
CivicPlus Mass Notification System is a Critical Event Management solution from CivicPlus.
Companies worldwide use CivicPlus Mass Notification System, from small firms to large enterprises across 21+ industries.
Organizations such as Village of Wellington, FL, City of Lebanon, New Hampshire, City of Lackawanna, NY and Stanton County United States are recorded users of
CivicPlus Mass Notification System for Critical Event Management.
Companies using CivicPlus Mass Notification System are most concentrated in Government, with adoption spanning over 21 industries.
Companies using CivicPlus Mass Notification System are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CivicPlus Mass Notification System across Americas, EMEA, and APAC.
Companies using CivicPlus Mass Notification System range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of CivicPlus Mass Notification System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CivicPlus Mass Notification System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Critical Event Management.