Lackawanna, 14218, NY,
United States
City of Lackawanna, NY Technographics
City of Lackawanna, NY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Lackawanna, NY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 City of Lackawanna, NY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Lackawanna, NY has purchased the following applications: CivicPlus Mass Notification System for Critical Event Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Lackawanna, NY is running and its propensity to invest more and deepen its relationship with CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Lackawanna, NY revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Lackawanna, NY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Lackawanna, NY Tech Stack and Enterprise Applications
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicPlus Mass Notification System | Critical Event Management | TRM | n/a | 2023 | 2023 |
In 2023, the City of Lackawanna, NY implemented the CivicPlus Mass Notification System from CivicPlus. The CivicPlus Mass Notification System is deployed as a Critical Event Management solution to issue urgent notifications, emergency instructions, warnings, and routine communications to subscribed residents via email, text message, and voicemail. Implementation centered on public safety and municipal communications workflows, enabling subscriber management, channel preference configuration, and template-driven message authoring for rapid incident-driven dispatch. Configuration work included contact database segmentation, scheduling and escalation rules, and multi-channel delivery orchestration consistent with mass notification operational practices.
The CivicPlus Mass Notification System integrates with FEMA's Integrated Public Alert Warning System IPAWS to extend reach to national emergency channels such as the Emergency Alert System, NOAA weather radios, digital road signage, and television broadcasts. The IPAWS integration supplements opt-in channels by enabling area-specific alerts to reach non-subscribed residents, travelers, and visitors within the city footprint. Operational coverage is focused on citywide emergency communications and routine public safety advisories, with rollout tasks covering subscriber opt-in flows, channel preference onboarding, and runbook creation for public safety dispatchers and communications staff. Governance activities emphasized message approval workflows and targeted area dispatching to align municipal notification practices with emergency management protocols.
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IT Decision Makers and Key Stakeholders at City of Lackawanna, NY
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Apps Being Evaluated by City of Lackawanna, NY Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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