List of Clarifire Community Customers
St. Petersburg, 33760, FL,
United States
Since 2010, our global team of researchers has been studying Clarifire Community customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Clarifire Community for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Clarifire Community for Customer Support include: Fannie Mae, a United States based Banking and Financial Services organisation with 7000 employees and revenues of $30.85 billion, Truist Financial Corporation, a United States based Banking and Financial Services organisation with 36769 employees and revenues of $13.28 billion, Towne Mortgage Company, a United States based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Clarifire Community, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Clarifire Community customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Fannie Mae | Banking and Financial Services | 7000 | $30.9B | United States | Clarifire | Clarifire Community | Customer Support | 2010 | n/a | In 2010, Fannie Mae implemented Clarifire Community to manage foreclosure mediation tracking and case workflow. The deployment targeted foreclosure mediation and default servicing administration in the United States, with an initial rollout made available to servicers in December 2010. Clarifire Community operates as a web based workflow and case management application within the Customer Support category, centralizing communications, documents and case tracking for servicers and borrowers. Implemented capabilities included foreclosure mediation tracking, configurable case workflow orchestration, document management for mediation files, and role based access controls for servicer and borrower interactions. The platform architecture was a web based workflow platform that supported browser access for servicer users and an inferred borrower portal via Clarifire Community to present case status and document exchange. Operational coverage focused on servicer workflows across default servicing and mediation business functions in the United States, providing a single system for tracking mediation case lifecycles. Governance and process changes aligned servicer operations to standardized mediation procedures, centralizing case routing, status tracking and communication threads within Clarifire Community. The December 2010 servicer rollout established the application as the operational hub for ongoing mediation process automation and centralized document exchange. | |
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Towne Mortgage Company | Banking and Financial Services | 300 | $30M | United States | Clarifire | Clarifire Community | Customer Support | 2024 | n/a | In 2024, Towne Mortgage Company deployed Clarifire Community to modernize mortgage servicing and borrower self service. The Clarifire Community implementation, classified under Customer Support, was positioned to centralize servicing workflows and automate borrower intake of forms and documents across Towne Mortgage operations in the United States. Configuration emphasized workflow orchestration and case management modules, leveraging Clarifire Community's servicing workflow application and inferred borrower portal capabilities to enable self service document upload, automated task routing, and structured document intake. The deployment implemented document management and automated intake rules to reduce manual processing, and workflow automation to coordinate servicing tasks across loan servicing teams. Operational scope covered mortgage servicing teams and borrower facing channels within the United States, with a vendor go live announcement indicating use of the CLARIFIRE COMMUNITY borrower portal to support borrower self service. Governance focused on workflow ownership and intake routing, and process standardization across servicing functions to support automated intake of forms and documents and improve servicing efficiency. | |
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Truist Financial Corporation | Banking and Financial Services | 36769 | $13.3B | United States | Clarifire | Clarifire Community | Customer Support | 2022 | n/a | In 2022, Truist Financial Corporation implemented Clarifire Community as part of its Customer Support tooling. Clarifire identifies Truist as one of its largest customers and states the platform is used to automate borrower communications, forbearance intake and servicing workflows in the United States to handle high volume borrower requests. The implementation emphasized Clarifire Community borrower portal and workflow automation capabilities, with configuration to automate borrower communications, route forbearance intake and orchestrate servicing workflows. Workflows were configured to standardize intake, triage cases and trigger automated messaging, aligning with Customer Support functional patterns such as intake automation, case management and outbound communications. Vendor statements imply integration between Clarifire Community and Truist customer specific websites to enable borrower self service and reduce manual intake during the COVID 19 period. Operational coverage focused on borrower servicing and support teams within Truist's US servicing footprint to centralize high volume borrower requests and sustain surge handling. Governance centered on centralizing intake and workflow orchestration to shift manual intake into automated channels and routed work queues, with rollout oriented toward increasing borrower self service and automating repeat servicing tasks as described by the vendor. |
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