List of Co-op Springboard Customers
Rancho Cucamonga, 91730, CA,
United States
Since 2010, our global team of researchers has been studying Co-op Springboard customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Co-op Springboard for Data Management Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Co-op Springboard for Data Management Platform include: GreenState Credit Union, a United States based Banking and Financial Services organisation with 852 employees and revenues of $350.0 million, Partners Federal Credit Union, a United States based Banking and Financial Services organisation with 427 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Co-op Springboard, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Co-op Springboard customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GreenState Credit Union | Banking and Financial Services | 852 | $350M | United States | Co-op Solutions | Co-op Springboard | Data Management Platform | 2020 | n/a |
In 2020, GreenState Credit Union deployed Co-op Springboard, implementing a Data Management Platform to give contact center agents real-time access to cardholder account information. The deployment was timed to support surge card servicing needs during COVID-19 and to absorb servicing volumes from a branch acquisition, aligning the Co-op Springboard Data Management Platform with front-line contact center operations.
Co-op Springboard was configured to provide agent-facing real-time account views and a centralized cardholder data repository, supporting card servicing workflows and consolidated reporting. The implementation emphasized unified account visibility for CO‑OP Contact Center agents and internal GreenState staff, and included operational reporting capabilities to reconcile interactions between external CO‑OP agents and GreenState teams.
The Co-op Springboard deployment integrated with CO‑OP Contact Center as the primary servicing channel, extending operational coverage across GreenState’s contact center, card operations, and customer service functions in Iowa, United States. The platform supported scaling of card servicing processes to accommodate a 37% growth in cardholders, while providing clearer reporting lines between CO‑OP agents and GreenState.
Governance adjustments focused on shared reporting and reconciliation between CO‑OP Contact Center operations and GreenState oversight, enabling consolidated oversight of cardholder interactions. Outcomes reported from the deployment included first-call resolution improving to about 95%, net promoter score increases of up to 10 points, and the ability to scale card servicing capacity during the pandemic and acquisition activity.
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Partners Federal Credit Union | Banking and Financial Services | 427 | $80M | United States | Co-op Solutions | Co-op Springboard | Data Management Platform | 2019 | n/a |
In 2019 Partners Federal Credit Union deployed Co-op Springboard as its Data Management Platform. The implementation positioned Co-op Springboard to support core card and account data workflows across its Orlando, Florida area operations while extending support to branches in Florida and California.
Configuration and functional scope centered on card processing and account application workflows, including creation of credit card applications in Co-op Springboard, transaction posting and provisional credit handling, dispute and VISA report management, and image capture through Image Center. The deployment also encompassed routine operational tasks such as ATM balancing, batch repairs, and posting workflows used by Operations and Card Services teams.
Co-op Springboard was operated alongside Symitar, CO-OP services, FDR, Image Center, Opening Act and Synapsys to create end to end processing chains for card, ATM and payment operations. These system connections enabled reporting, VISA filing, and data handoffs between card services, teller operations and back office posting functions.
Governance and operational adoption emphasized shared operational responsibilities during daily processing, with staff performing business activity reporting, data entry and publication of reports to team members. The system was embedded in Card Services, ATM operations, branch operations and marketing technology activities to standardize card and account lifecycle workflows.
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