List of CommBox Platform Customers
Hasharon, 46905,
Israel
Since 2010, our global team of researchers has been studying CommBox Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CommBox Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CommBox Platform for Customer Experience include: Clalit Health Services, a Israel based Healthcare organisation with 40000 employees and revenues of $9.00 billion, SolarEdge, a Israel based Manufacturing organisation with 3961 employees and revenues of $901.0 million, Pelephone Israel, a Israel based Communications organisation with 1660 employees and revenues of $614.0 million and many others.
Contact us if you need a completed and verified list of companies using CommBox Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CommBox Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clalit Health Services | Healthcare | 40000 | $9.0B | Israel | CommBox | CommBox Platform | Customer Experience | 2021 | n/a |
In 2021, Clalit Health Services implemented the CommBox Platform to deploy a WhatsApp-driven, AI-assisted omnichannel Customer Experience solution for COVID-19 vaccination outreach and broader patient engagement. The deployment targeted health system communication across Israel and covered thousands of agents and clinics within Clalit hospitals and community clinics, positioning the CommBox Platform as a centrally managed patient engagement channel.
The CommBox Platform implementation emphasized conversational AI on WhatsApp, automated messaging workflows, omnichannel routing, campaign orchestration for vaccination outreach, and an agent workspace to manage escalations and replies. Configuration focused on template-driven outreach workflows and AI-assisted intent handling to automate routine patient inquiries while preserving agent handoff for clinical or complex cases.
Operational scope included nationwide patient engagement and vaccination scheduling campaigns across clinics and hospitals, with day-to-day use by thousands of contact center and clinic agents. The platform was embedded into Clalit patient engagement operations to orchestrate outbound vaccination drives and inbound patient communications, maintaining a unified channel for messaging and agent interactions.
Governance and rollout were executed as a large-scale program coordinated by Clalit patient engagement teams, with phased rollouts across clinics and hospitals and centralized oversight of messaging campaigns and AI models. As reported by CommBox and the project press release, the deployment automated roughly 47% of requests and produced improved patient satisfaction, outcomes attributed to the CommBox Platform implementation in Clalit’s Customer Experience environment.
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Pelephone Israel | Communications | 1660 | $614M | Israel | CommBox | CommBox Platform | Customer Experience | 2019 | n/a |
In 2019, Pelephone Israel deployed the CommBox Platform to introduce omnichannel messaging and WhatsApp automation for customer service. The deployment used the CommBox Platform in the Customer Experience category to shift primary support interaction channels within Pelephone's Israel customer service organization from voice to messaging.
Implementation centered on omnichannel routing, WhatsApp automation, conversational bots and AI self-service, and agent-facing tooling for escalation and handoff. The CommBox Platform configuration emphasized conversational automation, bot resolution flows and agent assist capabilities to handle high volume inquiries and reduce live call handling.
The rollout focused on customer service operations in Israel, covering messaging workflows and contact center queues, with operational scope limited to customer support channels as described in the case study. Explicit third party integration details were not provided in the source, so the implementation narrative centers on messaging channel orchestration and unified handling of asynchronous inquiries.
Governance and process changes emphasized a bot first routing strategy and formalized messaging workflows to move interactions into WhatsApp and automated self-service. According to the vendor case study, 37% of calls were redirected to WhatsApp, agent productivity doubled, and 90% of inquiries were resolved by bots.
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SolarEdge | Manufacturing | 3961 | $901M | Israel | CommBox | CommBox Platform | Customer Experience | 2024 | n/a |
In 2024, SolarEdge implemented the CommBox Platform to automate lead qualification, run WhatsApp outbound campaigns, and provide 24/7 self-service for sales and customer support. The CommBox Platform deployment is categorized under Customer Experience and targeted sales and CRM workflows across SolarEdge global operations.
The implementation configured automated lead qualification workflows, WhatsApp outbound messaging campaigns, and continuous self-service channels to capture and triage inbound inquiries. Messaging orchestration and lead routing were implemented to move qualified leads into sales queues and to surface priority opportunities for follow up.
The rollout integrated with sales and CRM systems to centralize conversation records and to enable structured handoffs from digital channels to human sales agents. Operational coverage emphasized global sales and customer support teams, aligning messaging workflows with existing CRM processes and contact routing.
Per the vendor case study, the sales and CRM global deployment reduced lead response times by approximately 75 percent, from about 7 days to 36 to 48 hours, and shifted a meaningful portion of communications to digital channels, improving conversion and operational efficiency. Governance changes included updating lead qualification rules and operating procedures to prioritize digital first engagement and to standardize handoffs between automated workflows and sales agents.
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