List of Concentrix iX Hello Customers
Newark, 94560, CA,
United States
Since 2010, our global team of researchers has been studying Concentrix iX Hello customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Concentrix iX Hello for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Concentrix iX Hello for Chatbots and Conversational AI include: Transurban, a Australia based Transportation organisation with 4100 employees and revenues of $2.71 billion, Universitaetsklinikum Muenster Germany, a Germany based Healthcare organisation with 10000 employees and revenues of $1.20 billion, Pods Enterprises, a United States based Distribution organisation with 3000 employees and revenues of $850.0 million and many others.
Contact us if you need a completed and verified list of companies using Concentrix iX Hello, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Concentrix iX Hello customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Pods Enterprises | Distribution | 3000 | $850M | United States | Concentrix | Concentrix iX Hello | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Pods Enterprises implemented Concentrix iX Hello to deploy agentic AI across its sales and contact center workflows. The deployment used solutions from the Chatbots and Conversational AI category to surface real-time sales insights, coach advisors, and automate call summarization.
Concentrix iX Hello was configured to deliver agentic advisor coaching, real-time insight surfacing, and automated call transcription and summarization, reflecting the engagement reference to Concentrix iX Hero agentic applications. Configuration focused on streaming conversational signals to advisors, automated generation of call summaries, and embedded coaching prompts to influence seller behavior during live interactions.
Operational scope covered sales and contact center operations in the United States, with the program training 451 advisors and transcribing 175,550 calls as part of deployment. The solution was embedded into advisor workflows and contact center channels to enable just-in-time coaching and post-call summary delivery for downstream sales activities.
Governance included centralized advisor training and operational oversight to track adoption and quality of agentic outputs, with early reported outcomes including a 4% improvement in close rates. The implementation narrative centers on Concentrix iX Hello delivering conversational AI capabilities to support sales performance and call intelligence across Pods Enterprises contact centers.
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Transurban | Transportation | 4100 | $2.7B | Australia | Concentrix | Concentrix iX Hello | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Concentrix implemented Concentrix iX Hello for Transurban as a Chatbots and Conversational AI deployment, delivering a conversational AI chatbot and omnichannel natural language processing solution. The engagement focused on the Linkt app and Linkt website in Australia, positioning Concentrix iX Hello to support customer service and increase self-service containment for tolling and account inquiries.
The implementation included conversational AI modules for intent classification, dialogue orchestration, and containment workflow automation, with omnichannel NLP to normalize requests across mobile app and web channels. Configuration work emphasized scripted containment paths, escalation triggers to human agents, and real time conversational context handoff, consistent with Chatbots and Conversational AI functional workflows.
Operational coverage targeted Transurban customer service and contact center workflows for Linkt customers in Australia, routing digital interactions from the Linkt app and website into the conversational layer and into existing human agent channels when needed. The deployment scope centered on reducing live interactions while preserving agent escalation paths, with monitoring and iterative tuning of intents and dialogue flows to maintain containment rates.
Governance and rollout included iterative training of the NLP models, operational governance for agent handoff and fallback logic, and phased activation across Linkt digital channels. Reported outcomes from the deployment included containment above 60 percent, a 35 percent reduction in live chats, and a 20 percent reduction in human assisted chats, demonstrating measurable containment and reduced live contact volumes from the Concentrix iX Hello implementation.
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Universitaetsklinikum Muenster Germany | Healthcare | 10000 | $1.2B | Germany | Concentrix | Concentrix iX Hello | Chatbots and Conversational AI | 2010 | n/a |
In 2010, Universitaetsklinikum Muenster Germany implemented Concentrix iX Hello in the Chatbots and Conversational AI category. That same year the Zentrum für Zahn-, Mund- und Kieferheilkunde ZMK implemented the modular Highdent Plus system to provide an electronic patient record and integrated resources and appointment management.
Highdent Plus was configured to support an electronic patient record, integrated resources and appointment management, and to support billing and teaching workflows. The configuration included student treatment documentation for approximately 200 students, aligning clinical documentation and educational records within the dental clinic.
Rollout began in January 2010 and the system went live the same year, covering dental clinic operations and student treatment documentation workflows. The deployment improved digital documentation and resource planning in the ZMK, and operational scope explicitly included teaching, billing, and appointment coordination in the dental clinic.
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